I heard they will close this location. Welp, not a moment too soon. Gary handles the pickup desk and wasn't present when I arrived. Kim from men's called him to his station and he walked over.. Mightly LOUD..complaining. Tf. I get this is retail. Its the holiday season. Corporate keeps a skeletal crew and you're frustrated. I don't get how a 40- 50 year old man thinks it's appropriate to do such. He went on to pick up my order. I returned a pair of slides right there so my rewards could be applied to the pair of slides I ordered on their place and here's the fun. He decided that I paid $2.77 for the first pair of slides means that is what I must pay for this pair of slides. The 1st pair = $24.99 before rewards applied. The 2nd replacement pair = $18.75. Take $20 rewards off the subtotal and then i would owe on pair #1 not #2. This was not an even exchange. I tried to explain this all, showing my math. I won't call him a dullard as I think he is just apathetic and less interested in his job than the average employee. Do recall, I worked seasonal and was hired full-time by JCP and enjoyed it all. I will go back as I like seasonal work showing customers they can receive great service during a hectic season. read more

They have a nice selection on bed and bathroom sets that we might come back to look at again. The store staff made sure to check up on us. read more

JCPenney - Department Stores Near Me - Bossier City, Louisiana

The Sephora staff were awesome. For the past year, I've been trying to find the perfect foundation match for my skin. Thankfully, the staff were able to find the perfect one. But it was sold out. They did offer me a small sample size and called the Shreveport store to see, if they had it in stock. It was sold out there too. Not willing to give up on our search, they were able to find it online and have it shipped to my house. Again, thank you to the staff for helping me in finding out my color match. Truly appreciate it. read more

If I could give 0 stars for this visit, I would not hesitate! All I purchased was a twin pack of pillows. How hard can that be to check out? I get to the register and didn't get acknowledged. Then she couldn't find the bar code (UPC code) to scan. She set the pillows down and said I could have checked out in the Home Dept. I told her the lady back there was going to, but I asked if I could pay for them up front, and the Home Dept. lady said yes, in case I had more shopping to do and I thanked her. I shopped more, with my 2 older kids and we went to check out. All I wanted was my pillows. Retta or Rita was this cashier's name that was trying to ring me up. Anyway, she said "I can't find the bar code anywhere, here maybe you can look and find one". She put the pillows down. I looked at her and said "Can't you call back to the Home Dept. to see if she's still back there?" She just looked at me as if she didn't know what to do. I started looking because she didn't seem like she cared. I finally found it on the bag. She said "Wow you did find it"! Then I gave her a coupon and she said you can't use it on these. I said " Yes I can, because the coupon states it can be used towards Home Dept. items. She said no. I said yes. She read it, and said oh yea you can. She said "Well, we have so many different coupons out there you know"! Now I'm thinking- how would I know? I dont work here and I don't print and give out the coupons! Hello-- Duh!!! She have me my total and didn't say thank you or here is a website for you to go to and do a survey regarding your visit. Nothing. I asked if they had a bag large enough for my pillows and she said No. I said never mind, it's okay. She said, Well I may have one but it may not have a handle on it. She got a bag and had trouble putting them in and so I helped her. Guess what- it had two handles and I was able to hold the two handles on the bag with one hand. I turned to the lady behind me waiting to check out and I said"She has an attitude, a bad attitude"! The customer shook her head and said yes she does! After checking out I walked all of the way to the back of the store to find a manager and couldn't. I did run into the Home Dept. employee and told her of my experience. She apologized and I told her this was the only time I've had a bad experience here. I told her that I had to bite my tongue to keep from saying something to that cashier that checked me out. But guess what? On my way back to the front to leave, I did stop at the register with the cashier that checked me out and she had customers in line waiting to check out, and I told her I had to bite my tongue earlier but not now. I told her she was very rude and had a bad attitude towards me and that she was very unprofessional and I will do the survey and I am calling tomorrow to speak to a manager. She said I'm sorry, I'm sorry. I saw the lady who was behind me when it happened and I asked how she did with her, and she said she was better, but she agreed that she was very rude towards me and had a bad attitude. I'm still mad! Can you tell? This is the longest review I've ever done! Okay, that's off my chest now! But I'm still mad!! read more

JCPenney - Department Stores Near Me - Bossier City, Louisiana

This is for the portrait studio. Their business model is to run at least 15-45 minutes behind the original appointment time. And please don't mention that time deficit to the staff. They'll argue with you for another 15 minutes before beginning the portrait session. Get the Groupon before you go... it may help ease the pain in your assets from sitting for more than an hour before your appointment. read more

Worst JC Pennys ever. Forget about calling them. I was placed on hold, transferred constantly, hung up on for over an hour. This is after the seventh call where someone finally answered. This store is incompetent. read more

JCPenney - Horrible customer service. Management needs restaffing. - Department Stores Near Me - Bossier City, Louisiana

Though we live in Shreveport and super close to the JCP location on Youree Drive, we now have to go to this location in Pierre Bossier Mall (next to the hair salon), if we want pictures made professionally of the bebe for the holidays (because the Shreveport JCP closed its' photo studio!), which we did go to the PB Mall location for Christmas and the pics turned out great and we even made one of the pics our Christmas card that we sent out to everybody this year! And it was busy in this studio at this time of year, as you can imagine! read more

I went to the salon here and saw this older lady with short gray hair pinned back in twists. I was skeptical but was told that she was a master stylist. Unfortunately, my gut was right. I got a relaxer on my virgin hair and in the end, realized that she was largely incompetent. Why? She relaxed my virgin hair starting with the ends first then went back to the roots and actually massaged the relaxer in after application. She applied the relaxer as if she was putting in highlights or something. Nevertheless my roots are not straight and the rest of my hair is over relaxed. She wasn't going to trim my hair but I asked if she was going to. This was a mistake because she did so without 1st assessing my hair on my face and determining how to trim it so that it would look good and have body. My hair was already short but her incorrect technique during relaxing and unplanned cut made it look lifeless. Not to mention that she was incapable of styling my hair in a fresh, up to date style. I had to try and restyle it myself so that I wouldn't be completely embarrassed walking out of the salon. And on top of everything, her demeanor and attitude are very negative. Also, I came in a 4pm and she wanted to put me off to the 5 pm people. I wish I had agreed to wait because I paid $85 for my virgin hair to be mistreated after 7 years. That lady needs to be retrained. But I'm the one that has to live with how she treated my hair. read more

Visited this store 8/22/15. Overall the visit was good. Clean store, well stocked. My big problem is that they had an item marked as buy one get one. The item did not ring up as such and the sales clerk asked me to show her where I got the item. Showed her and she said oh they forgot to remove this sign. She then removed the sign. Still got a good price but not happy about the bait and switch. read more