Proceed with caution with this company. I spent $10,000 for a small fence and pergola, that was…read moreinstalled with MAJOR errors - fence was set back almost three feet deeper than the original design specs, and the street side entrance gate was placed on the wrong side and in front of a downspout! The hardware for the gates was placed on backwards. Various cracked boards, exposed nails and bowing of boards. I was charged $700 for a mesh tarp that they referred to as a "sun sail", which was a brazen lie. I was told the tarp would be functional and easily removable. It was bolted down and not removable and provided zero sun protection. When I demanded it be removed and me refunded my money I was given the runaround. Once taken down I inspected this plastic Amazon tarp and found that they had removed the tags!!! SCAM. They did come out and replace the cracked boards and switch the hardware, and on another visit to address more complaints the owner himself came for a walkthrough and basically tried to gaslight me into asking if I had treated the fence yet saying that the wood was bowing because the fence needed to be treated- mind you it has only been four months since installation, and I was instructed to let the wood dry out. Coincidentally, I was already in the process and had stained a few boards with stain samples a few days prior to our walkthrough, which he saw with his own eyes. I am an educated homeowner and property manager. I know good work when I see it. The poor quality of wood and craftsmanship of the fence/pergola has nothing to do with the fence not being stained 16 weeks post install. Not one time did I ever receive an apology about the major mistakes, the setback and slope of the fence and the countless oversights and poor quality. The playing dumb routine rubbed me the wrong way as well as being blamed for being slow to stain the boards and told that no customer had ever complained about their TARPS or ever wanted to know the manufacturer and care instructions. Comb over your statement of work before proceeding with this company and make sure you have time to micromanage and babysit. Also, they go by various other names i.e., Chattel's Design, Aiken Pool and Aiken Fence. If you can speak Spanish that will also be a helpful because none of the guys working spoke English.

Proceed with caution with this company. I spent $10,000 for a small fence and pergola, that was…read moreinstalled with MAJOR errors - fence was set back almost three feet deeper than the original design specs, and the street side entrance gate was placed on the wrong side and in front of a downspout! The hardware for the gates was placed on backwards. Various cracked boards, exposed nails and bowing of boards. I was charged $700 for a mesh tarp that they referred to as a "sun sail", which was a brazen lie. I was told the tarp would be functional and easily removable. It was bolted down and not removable and provided zero sun protection. When I demanded it be removed and me refunded my money I was given the runaround. Once taken down I inspected this plastic Amazon tarp and found that they had removed the tags!!! SCAM. They did come out and replace the cracked boards and switch the hardware, and on another visit to address more complaints the owner himself came for a walkthrough and basically tried to gaslight me into asking if I had treated the fence yet saying that the wood was bowing because the fence needed to be treated- mind you it has only been four months since installation, and I was instructed to let the wood dry out. Coincidentally, I was already in the process and had stained a few boards with stain samples a few days prior to our walkthrough, which he saw with his own eyes. I am an educated homeowner and property manager. I know good work when I see it. The poor quality of wood and craftsmanship of the fence/pergola has nothing to do with the fence not being stained 16 weeks post install. Not one time did I ever receive an apology about the major mistakes, the setback and slope of the fence and the countless oversights and poor quality. The playing dumb routine rubbed me the wrong way as well as being blamed for being slow to stain the boards and told that no customer had ever complained about their TARPS or ever wanted to know the manufacturer and care instructions. Comb over your statement of work before proceeding with this company and make sure you have time to micromanage and babysit. If you can speak Spanish that will also be a helpful because none of the guys working spoke English. Photos attached.