Great team! Great people! Took the time to listen and take care of all my needs. Definitely would…read morerecommend

I was mistakenly dropped from my insurance office right before this office took over when everyone…read morehad retired. Trying to get myself reinsured in a timely manner and navigate through other issues this brought on from my credit union I get my car loan through was a nightmare with the complete lack of communication and awful customer service I was met with. There were several instances I would call for the manager Laura and being told I would get a call back, never receiving a call back, calling again for her and being told she was unavailable or left early. When I expressed frustration in not being able to get ahold of her and needing to sort out this issue I was told by the person on the phone "they had limited involvement and limited access" and were unable to help me. I decided to send Laura a detailed email to express my frustration and make sure she had all of the information before I called once again so I did not have to go around in circles explaining myself once again. Her response was extremely argumentative and not helpful whatsoever. Essentially blaming me for the process of me getting reinsured taking so long even though I provided multiple screenshots of me calling the office, getting a name of every single person I spoke with and even following up with her via email to let her know I had been calling. The icing on the cake was her lying about the dates of her *allegedly* trying to call me. And in her own words " I did return your call the next day but was unable to get ahold of you." Even though the day she is alleging she called and was unable to reach me was thanksgiving. Had she decided to actually call me that morning I would have been available too. I will provide screenshots from this exchange in the photos. The first one is her email to me and the second is my response. When I finally spoke to Ted Ferry I was met with empathy and compassion and received a prompt call back for the first time since this ordeal started in November but unfortunately my problem was unable to be fixed due to me being uninsured for a period of time and not being able to backdate my coverage causing me to be stuck with a $150 fee from my credit union in addition to my car payment and insurance. It would have been nice if the office offered to cover the fee or do something of some sort to make things right since I have been with State Farm 7+ years. Oh well. Life goes on. If you never have a hiccup or any reason to be in contact with your car insurance this office is perfect for you. If for any reason you would need to be in contact with someone from this office for support or assistance in working out a problem, needing to reach the manager, needing a call back, wanting decent customer service, wanting a prompt response or just any empathy, compassion I would suggest to go elsewhere.

I spoke with Jake and he helped to get a reimbursement for my towing over the weekend. He was so…read morenice and I appreciate him! I would recommend this company because this is not the first nor will it be the last that I need their help. They have always come through for me.

Love this guy! I recommend him for auto, home, and life insurance. Super nice and knows his stuff.read more

Never thought buying insurance would be pleasant, but that was the case when Gerald Morales help me…read morefind the right policy all in all I recommend this place for good service and professionalism.

From the owner: As your personal Farmers Insurance Agent located in Salem, I believe in keeping you informed of…read moreways to protect what is important to you. Whether you are looking for auto insurance, homeowners insurance, life insurance, or specialty coverage, Farmers Insurance will help you select the right coverage to fit your insurance needs. Auto Insurance at Farmers Insurance offers a variety of insurance products to fit your needs. In case you are involved in an accident, Farmers auto, motorcycle & car insurance can help provide financial protection for you and your family. Whether you need homeowners insurance or renters insurance, Farmers offers home insurance coverage for protecting you and your belongings. Farmers Insurance also offers life insurance, business insurance, and motorcycle insurance to help protect your hard earned assets. Visit our website for a competitive quote to help save money & better protect your family today!

I've worked with Copa to help with a couple of needs. Manny has been fun as well as professional…read more He has educated me along the way, allowing me to make better decisions that fit my situation rather than a generic formula. I really appreciate the help navigating complex issues and solutions and I feel I have a much better understanding of the why behind those decisions. A little peace in the unknown that is the future.

From the owner: COPA Wealth Strategies is your trusted partner in financial empowerment. From retirement planning…read moreand investment strategies to insurance advisory and wealth management, we're dedicated to guiding you towards financial well-being and success. Join us on the journey to secure your financial future with tailored solutions and expert guidance from COPA Wealth Strategies.

Yolanda is super friendly and attentive to your needs. She helped me save over $100 a month with…read moreauto insurance . I switched out from AAA and never felt happier plus she added life insurance on my policy.!!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Salem. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. Call me to for insurance to protect your Car, Home, Personal Property or financial future, I'm here to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Salem today. I look forward to hearing from you - Thank you, Yolanda Guzman.

Great service and cheaper prices. I'm glad with the service they offer. Maria solved any problem I…read morehad.

I am so thankful for this agency! I was told by another company that there's no such thing as face…read moreto face insurance anymore and it's all online or on the phone!! Well it just shows you can't trust a lizard because I was able to walk right into this office where Eric was so nice and so helpful! Within minutes he had my whole household insured to drive and our belongings at our house insured as well. Not only were both Eric and Robyn super nice, they really know what they are doing and made me feel right at home after my bad experience with that other company. So you have a loyal client in me. Thank you so much.

I love working with Jeffrey! I've never felt more taken care of by an insurance agency. Very…read morehelpful and friendly team.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've worked in the insurance industry for 30 years. Our agency's top priorities are taking care of customers and helping them through the claim process. I was a claims adjuster for 6 years and know exactly what you should expect.

Shane was excellent! He called me on the phone when I requested it because I had some questions…read moreand quoted exactly what I wanted. I bought the policy from him and he even helped me with the phone app when I had an issue with it. I highly recommend Shane at Uptown Insurance!

I can't recommend Andrew's services highly enough! He's been so helpful, responsive, and…read moreknowledgeable. I have my homeowners, auto, and business insurance through Uptown, and he's been so quick to explain things clearly whenever questions have come up. The speedy responses are especially helpful with my business needs, as I regularly have contracts that arise that require updates to my business insurance. I've tried going the DIY route in the past with insurance, but never again . . .