Not good on the phone.. he didnt even let me speak. wont recommend. I am a potential customer but…read morehe hang up on me.

Jay and his team are doing a great job handling my home, cabin, autos, business and health…read moreinsurance needs. Nice job!

My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

Spoke to Cindy about getting a quote for home and auto together and she was unbelievably helpful…read more Best customer service I have had in a long time. It was also nice to call a number and get an actual person on the phone instead of a recorded message. Highly recommend based on this phone call alone, hopefully the quote is as good as the customer service!!!

The BEST. Absolutely. I have been blessed with four…read morebeautiful homes in four states for 30 + years, all with price gouging Chubb Insurance. All these coverages were complex and costly and years later when we suffered a large claim, Chubb closed that office in 2007, here in Minnesota. ( Rosenbloom& Rosenbloom. Moved all their staff to an existing company). We had a lovely agent who was not well trained and had made major errors. In our policy. So we lost.... a lot. So ... I am now very very careful in researching agents, READING Yelp reviews, all of them, and especially learning exploring the many questions to ask. Then, I spent 2-3 long relaxed calls with most of the agents over several days. I took detailed notes and keep them in a Meade flexi 3 ring binder with names of agents dates at the top of each page. I find careful detailed notes are a big help in deciding which agent looks the best. Natalie is the VERY best agent I ever had in all these years. She is bright, extremely knowledgeable in all aspects nuances of coverage/ claims issues, so very comfortable easy and calm to work with, (rare) and a truly lovely and delightful human being. She and I spent many calls going over all the details of the needed policy. Our coverage is very complex and includes a rental with important old pieces of furniture and a lot of " stuff" in storage. Farmers to my knowledge is the ONLY company that will provide homeowners with 100 % coverage also on your storage. ( good if you are renting and storing most of your things for selling or family distribution later!!). Most other companies only offer 10 % of the total homeowners on storage or 25-50 %. I interviewed five other companies and Farmers offered us the most thorough RENTAL homeowner's insurance coverage. Their terms are EXCELLENT, their coverage easy to digest, and you can settle the contract with 100 % PEACE-OF-MIND! Good luck!!

I worked with JC Cau to purchase homeowners insurance. Trust me, I was one of those millennials…read morethat claim "who needs an insurance broker when you have internet access?" Or "insurance broker is for old folks only", but boy was I wrong! JC is very professional and quick to respond to inquiries. I was in my final stage of purchasing a home and my previous insurance agent (one I quoted online by myself) decided to disappear off the face of the earth all of a sudden. I gave JC a call at 3pm and he was able to help me find better coverage for approximately $600 less than my previous quote. He was able to finalize and let my lender know right away just before close of business and get the binder to the lender the next day! I'm very impressed with JC's work ethics and diligence. I will definitely work with JC again!

If are in the market for insurance I would highly recommend Karl Herman. Karl and his team give…read moreyou the time and attention that you don't get with other carriers or agencies. They genuinely care that you get the right insurance to protect your assets, and they are incredibly prompt and responsive anytime you have a question or an issue. They don't come much better than Karl - I would recommend him to anyone.

10/10 experience every time. Extremely helpful, answers all of my questions, and gets back to me in…read morea timely manner. I highly recommend Karl Herman and his entire team.

I had insurance with John S and needed to get insurance for another commercial building in…read moreMinneapolis not insurance during the ICE event. Called twice, emailed and texted this Agent to return my calls. Recording said within 24 hours. John S. never returned my calls at all. Building sat uninsured for several days. Stopped in a office. I had to say hello several times before I got greeted. There are plenty of good State Farm insurance Agents, this office with John and Ally are NOT Best to stay away.

I was very impressed with John's knowledge of State Farm's policies. He was able to combine my…read morefamily's policies to save us all a ton of money! His patience and attentiveness really shines. He made the process very simple and followed up as the policies went through underwriting. I think this is the start to a long and successful insurance relationship!

Have been a customer with State Farm in Edina for the past 55 years…read more I want to note the exceptional quality and service I've received from both Matt, and Brad Mills who have handled my account with professionalism, honesty and quick responses. I highly recommend them for any insurance needs! Kudos.

Matt is above all an honest and caring guy. He will drop everything to take care of you and make…read moreyou feel like his only client.

I'm very unsatisfied with the service I've received from Mary. She was my agent for nearly 4 years…read more I've never liked her personality and she's always seemed rude and dismissive. But I dealt with it because all I really cared about was her doing her job. As I accumulated policies and multi-line discounts, when premiums would go up and I would ask for more info, I repeatedly have received inconsistent answers that don't match up. Then I was told that State Farm policies prevented her from doing anything about it, which was never brought up to me in the past. If that was always the policy, then why was I never informed and had to spend multiple months going around in circles with her?

I moved from Chicago so had to transfer my policy to Minnesota. I enrolled with Mary Trondson. I…read morefelt that there was poor communication from her office about additional fees for transferring my policy to a new state and new agent. I was initially told that there would be no extra fees, but when I got my first bill she told me I had to pay the premium for two months that I was not even receiving insurance for. Furthermore, I did not receive my first bill in the mail. Instead, the first billing correspondence I received in the mail was a notice of overdue payments. When I called to explain my confusion and sort this out, Ms. Trondson seemed cold and unsympathetic. She told me I never received the first bill in the mail because it was in my online profile. Again, I didn't recall this ever being explained to me. On December 16th, I had found quotes from other companies with significantly lower premiums, so I called Ms. Trondson to inform her I would not be renewing my policy, which was up for renewal on January 12th. I wanted to give her advance notice so that my policy would not be automatically renewed. Ms. Trondson tried to convince me that those quotes from other companies would eventually balloon, so I informed her I would come back if that turned out to be the case. So she thanked me for my business and said goodbye. Then I got a notice in that mail that she had CANCELLED MY POLICY ON DECEMBER 16TH, LEAVING ME WITH NO AUTO INSURANCE. Maaaaaaaybe she misunderstood me, but more likely it seems that she was mad that I would no longer be giving her money so she cancelled my policy immediately WITHOUT MY APPROVAL. So needless to say, I would not recommend her services.

Dawn is the BEST! I've worked with her for several years for renters insurance, car insurance, and…read morehomeowners insurance. She is the most responsive, helpful insurance agent I've encountered. She goes above and beyond to explain coverage, and she provided valuable tips for my house-hunting journey. Whenever I have a question, she's quick to answer and make sure I understand. I'm very grateful to have her on my side.

Dawn has been our home and auto insurance agent since the summer of 2002--almost 16 years now--and…read morehas seen us through many life changes. One example of MANY: As each of our boys came onto my car policy, Dawn met them in person and had a conversation about safe driving, how points work for traffic violations, and most helpful of all, the importance of listening to mom and dad. In addition, Dawn's professionalism and work ethic are outstanding--she knows her business, her industry, and replies to questions immediately. If you have the chance, choose Dawn Bartell and her agency. You'll be glad you did!