my elderly mother withdrew cash from drive thru on frederickburg road location. HEB notified us…read morethat a 100$ bill was counterfeit. we made two taxi trips to the bank and they refused to fix THEIR own error! my mom is on a fixed income- what kind of bank hands out fake money to the public then doesn't fix it!

Wells Fargo downtown is the worse bank I have ever been to in my life. Not only did they ask me to…read moreleave the office as I was helping a business client open up a business bank account they also don't have a public restroom I can use. As an accountant I don't recommend this branch to any business owner.

Quick service and friendly staff. Nice to have the option of using a bank with local roots.read more

I needed to sign signature for new accounts. The receptionist was great. She greeted me as I…read moreentered and said she'd be right with me. After dealing with the customer I let her k ow why I was there. She was friendly, professionally an ideal first person in a business. The guy was robotic. He didn't say hello, smile or eye contact.

Staff at this location are polite and professional. My issue is with the efficiency and overall…read morequality of service. I came in to request a direct deposit form and ended up waiting over 30 minutes in the lobby. I was told to sit and wait, even though this is a document that could have been printed at the front desk. The mobile app has also been unreliable. It often goes down for maintenance at inconvenient times. On one occasion my card was declined during a purchase despite funds being available. I regained access about 30 minutes later, but this has happened multiple times and creates unnecessary frustration. I keep most of my money in savings and transfer to checking as I spend, so I notice these issues right away. Compared to Navy Federal Credit Union, which consistently supports military members with better loan rates, better app reliability, and stronger customer service, Security Service has been disappointing. Based on my experience, I would rate this bank 2 out of 10 and would not recommend it, especially for military members who have better options with Navy Federal. If a blue checkmark replies here, don't be fooled. They comment to look good, not to fix anything.

The worst most I incompetent bank I have ever dealt with. Customer service is terrible. I've been…read morewaiting over a month an a half for my check after closing my account. I've been told it's lost in the mail. I'm being asked to fill out a form to stop payment on the check they issued. I've talked to 3 different people all with different instructions. None of them being correct. The hold time when CALLING is ridiculous

Frost Bank is just the best…read more We stopped in just to get a bill for a Christmas Card. Great people and such an amazing branch. We will be in here again soon to get a safety deposit box.

Stephanie was very helpful and courteous. Opened a checking account in 20 minutes, with new debit…read morecard in hand and activated. Great customer service. Very personable with all the perks of big banks.

I am reluctant to even give Chase Bank one star. The recent…read moreexperience I had with Chase Bank is the most unethical and unfathomable thing that has ever happened to me as a banking customer. I deposited a check from my mom and instead of disputing it right away, Chase Bank allowed it to be deposited into my account and then on the day it was to be made available to me (which was 2 weeks from the day I deposited it), they froze my account, stating that my mom needed to go into a Chase Bank with two forms of identification in order to verify that she is the maker of the check. Keep in mind that the funds were taken out of her account and placed into my Chase account the day I deposited it. And, my mom is disabled and the closest Chase Bank to her is a 10-hour drive. They also said another day to verify would be to call her but there was no phone number in their system for her and they would not call the phone number I gave them because it couldn't be verified by their system. So, when they froze my account, it was too late to stop payment on my mom's check and her funds sat in my frozen Chase account, and is still there 2 weeks later. I talked to multiple Chase Bank representatives who are located apparently in India. There was a definite language barrier and not only was it difficult for them to understand me, they obviously did not care about my situation. However, I finally talked to a representative last Wednesday who told me that my mom needed to "recall the funds." So, I immediately called my mom and she called her bank and they started the process to recall the funds. At the time, they said it would be taken care of within 3-5 business day but on this day (Day 6) the issue is still under review. So, it has been about 5 weeks since I deposited the check and I needed the money for an emergency. Unfortunately, due to all of this chaos, my life has been negatively impacted. I only hope I can recover from the personal damages that this mishap has caused. It makes me wonder if Chase was holding onto my money to cook their books. The amount of the check was significant and maybe they needed it so it would look like they had more money than they really did. If you are thinking about banking at Chase Bank, I highly recommend that you choose a different institution. I have had absolutely nothing but horrible experiences at Chase Bank. At this point, we are just hoping that someone with some intelligence will get involved and save us. Every Chase representative I have talked to in the US says that the company in India has total control over my account and my funds so no one here can do anything to help me. Keep in mind that this is the worst experience I've had with Chase Bank. Not the only experience. It has been nothing but trouble and inconvenience since the day I opened my account.

So second time having to come into a branch because YESTERDAY at the other branch the rep didn't do…read morehis job . Now I am at this branch, I signed in and see there is only one person at the desk side he has someone in his office , after they leave , he looks at the clipboard and sees there are TWO people waiting ..he didn't come over and let us know he will be a moment. CHASE BANK ! this is so RUDE and I have never experienced any kind of customer service like this. he then heads back to his office and has a full on conversation laughing it up . 10 mins later SERIOUSLY ?!! he glances over and finally calls my name didn't apologies for the wait .! CAN SOMEONE FROM CORPORATE TAKE A LOOK AT THE CUSTOMER SERVICE

A great coffeehouse vibe just like the other Capital One Cafes!…read more I can only compare this to the Houston-Galleria location, they are very good and have wonderful people taking care of you. The drinks (thanks to MLB Mondays!) are superb and they take care of you very well. I would advise you to go early on those promtion days to make sure they have the drink you want them to make. When I went, they were out of Matcha and Caramel, wowzers! Be aware of the early close time too, cause they usually close around 7pm. I would also come by to visit their location for the other freebies and giveaways during different times of the year. One time I got a free wallet from them, and another time I got financial resources through tabs and other helpful items too. They are amazing!

The 50% off discount draws you in, but is it a deal when the price is equal to a regular coffee…read moreelsewhere? A cold foam coffee and breakfast club sandwich for $15. It's hard to tell if a discount is applied when there's no prices displayed on the menu. The breakfast club on a croissant bun was delicious, but the cold foam coffee wasn't the best. Restrooms weren't well kept and the place gets busy. I'd say it's a good place to charge your phone though, lots of outlets.

Bank had enough fragrance in it to give me a migraine headache and asthma attack. Peoples in this…read morearea don't believe in giving people clean air to breathe. I avoid this neighborhood like the plague, and the customer service was non existent, that is if you are white.

Very convenient banking in the north downtown area. If there is a line it moves fast. The bankers…read moreand tellers have been friendly to me 100% of the time. Highly recommended banking.

ATM is getting worse. Green light was on but it only balance inquiry. Had to go and use the on…read moreacross the street. We are charged $5,95 a month for maintenance yet we never get back the ATM fees from other places especially when it is right across the street says it online lol.