Professors are great and care about students. The rest of the staff is awful. Including advisors, they are completely clueless and tell you one thing and then it's another. The financial aid department should recieve an award for the WORST in alabama. The staff is rude, they turn you away and tell you to "do it online" without properly explaining to you what EXACT documentation. signatures etc you need. The department is extremely slow at responding and after 5 emails, multiple phone calls, leaving messages and going in the office I finally get a response (that is being dropped from my classes due to unsastified student requirments). I was even told by a financial aid advisor to "pay out of pocket" when I have a loan. They lose student records and on one if the computers their was tons of person tax files from students that they didn't care to delete. When you call or go in the office multiple times they look at you like you're stupid and are VERY rude. This is the 3rd time I've went through this struggle and it has really took a lot from my gpa (not being able to withdraw because of student requirements etc). It is now the end of the semester and I cannot register for my classes because of this. The only thing they say is "its online". Any clarity you need I wouldn't count on the staff to give it to you. I will be transferring to alabama central community college. read more