I was looking for a vendor to create a balloon arch for a few evens that i am having. They came thru! Great communication. They asked what i was looking for and they delivered. We be using them in the future! read more

Pros: The final product turned out how exactly I envisioned--simple but nice. Delivery and set up was quick and flawless. The man (I forgot his name) who came to set it all up was very nice as well. Some of the balloons at the bottom eventually popped but it was ridiculously hot when we had the party and considering how high the temperature was, most of the balloon garland stayed intact. The pricing is also not ridiculously high compared to others. Cons: Communication could have been a little better. The owner, Jessica, is sweet. We did, however, encounter communication mishaps such as delayed responses and some confusion and part of it was my mistake as I still haven't updated my Yelp account to my current legal name. We got that straightened out but communication still didn't improve much. I understand we're all busy (especially their weekends) but I wanted all the details and planning squared away ahead of the event to get it out of the way. It was anxiety-inducing for me. Overall, it was good working with them. read more

JEM Castles - Bounce House Rentals Near Me

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We've used JEM Castles twice for birthday parties and both times have been amazing. They were even able to help us with a backdrop and jump house last minute and it was super cute! The owners are very sweet & responsive too. Would definitely recommend! read more

Had a fantastic experience with renting a bounce house from JEM Castles. Communication was easy, drop-off was early, fast, friendly, as was the pick-up. The balloon cluster add on was totally worth it as it was such a cute design and the balloons were high quality! Everyone had SO much fun in the bounce house and working with JEM was so smooth and easy that I would love to rent from them again in the future. read more

JEM Castles - Blossom bounce house with balloon cluster add ons - Bounce House Rentals Near Me

I'm sooo happy my pinterest inspo came to life, JEM castles made our Halloween party look so stunning!! i highly recommend you book your next party with jem. thank you soo much again, until the next party :) read more

JEM Castles - Bounce House Rentals Near Me

She admitted she knew. I don't care if you're doing an install. You got the news that should have been communicated with me right when you received it I had to reach out 30 minutes past when someone was supposed to come pick up . Mind you pick up was supposed to be at 2:30 pm I had mentioned I didn't mind staying past 3 o'clock for pick up, but the fact that you did not mention anything when you find out about your workers emergency and didn't notify me and you only sent that $10 when we agreed on $50 Not to mention it's takes about 30 minutes for set up and tear down for the ball pit I didn't get to leave the club house till 4:30 pm No I did not delete any messages. But that's okay if you think that. That's why you had your husband message me after you blocked me but have a great day! read more

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Birthday balloon display turned out fantastic! Excellent communication, attention to detail, and finished product! read more

JEM Castles - Bounce House Rentals Near Me

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I've rented multiple jump houses from Jem Castles over the 3 years. Jess and Ever are really kind people. They are easy to communicate with and offer amazing service! read more

JEM went above and beyond with accommodating us with the price and everything we asked for. They delivered on time and had the best price in town. Their work is very professional and lovely would definitely be reaching out for further events. Much appreciate the service everyone loved your work read more

JEM Castles - Bounce House Rentals Near Me

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The good is that JEM Castles, also Hip Hooray, got back to me right away. My sister was having her 71st birthday dinner tomorrow and I requested a small portable arrangement. Hip Hooray / JEM Castles said they could do a nice arrangement of Helium 71. They did exactly that and on time. I had given a poor review earlier, because of a communication snafu. I didn't realize they had a website with an ordering menu where I had other options. That was on me. Then for some reason I didn't see the review to change it until now. As far as customer service is concerned, they were top flight and very patient, and yes I will use them again, being sure to work through their website ordering process. read more

Amazing company!! We worked with them for my baby shower and they were really creative, attentive to detail and willing to go back and forth a few times on the potential design. On the day of the party, they were punctual! Everything was beautiful and clean and matched our vision. They can design and deliver on read more

JEM Castles - Bubble room - Bounce House Rentals Near Me

Booked them for my daughter's birthday! Everything was perfect! Will be booking with them in the future

Late review, but this couple-run business was such a treat. We had our party entertainment cancel the Monday prior to our Saturday party. Called Jessica up at JEM, just thankful they had availability. They asked of they could set up early and ended up picking up later, fully trusting us with their party equipment. The kids loved the soft play and castle bouncehouse. Even the big kids played with the soft play ball pit. Aesthetically, everything was beautiful, neutral color, and clean. We received a lot of compliments from adult attendees about the simple, yet elegant color scheme. Also, personalized name decal for our daughter and a birthday greeting. Please considere these professional and personable folks for your party needs. read more

we used for our daughters 1st birthday and they were amazing! beautiful backdrop, and will be using again for baby shower :) 10/10

Okay these guys are amazing, they are so attentive to detail, listen to what you want, and get everything done in a timely manner. I have gotten balloons done by them and rented their jump houses a couple times! They are always clean and just as promised!! I will book them again and again for my friends and family! Great service guys! read more

JEM Castles - Winnie the Pooh Theme - Bounce House Rentals Near Me

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We loved working with Jess and Ever for our daughter's first birthday party! We did the Royal package with a soft plan and bubble house. The decor turned out so beautiful and the children at the party had a great time in the ball pit. Our daughter particularly loved the bubble house. read more

Great jumper. It was large and well kept. Delivery was early and everyone was friendly. Kids and adults all had fun jumping. Thank you!

JEM castles is my go to for parties. They are so easy to communicate with and truly try to make your vision come to life. We ended up having to move our party indoors which wasn't an issue since the bounce house can fit indoors! The kids also LOVED the soft play and JEM castles was nice enough to add a decal and customize it for our party. Thank you to the JEM castles team!!! We will definitely continue to support this wonderful small business! read more

JEM Castles - Bounce house great for indoors too (ballon's also by JEM) - Bounce House Rentals Near Me

Great to work with. I let JEM Castle know what I visioned and everything was done exactly what I wanted. Balloons were a really good quality, after the party lasted over a month. Set up was on time. Easy to communicate. Very professional. read more

JEM Castles - Hired JEM castle to do my gender reveal decor. The balloon colors were perfectly matched with the theme and the cake. - Bounce House Rentals Near Me

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