I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision -- especially given that Hansen's has mostly 5-star reviews. I began working with Hansen's shortly after the company came under new ownership in April 2025, and unfortunately, my experience has been nothing short of disastrous. What should have been an exciting, high-end drapery project quickly turned into months of repeated errors, mismanagement, and ultimately, broken trust. Here are just a few of the issues I encountered: * Repeated mistakes in estimates: Incorrect ring counts, wrong finishes, wrong hardware colors, and even a nearly 3-inch measurement error that would have ruined the finished drapes. I repeatedly had to catch these mistakes myself and go directly to the manufacturer to confirm details. * Lack of accountability: Instead of taking responsibility, the designer consistently guessed at specifications, leaving me to act as project manager to prevent costly errors. * Pricing games: When ownership finally stepped in, they presented me with new "corrected" estimates -- but nearly every item had mysteriously gone up in price compared to earlier quotes. The supposed 10% "discount" they offered me was effectively wiped out by those upcharges, which felt deceptive and insulting. * Bronze Age surcharge: Despite written documentation from the manufacturer showing my finish choice was valid through early August with no surcharge, Hansen's tried to force nearly an $800 "custom finish" fee on me. Even after I provided proof of my April and July commitments, ownership refused to honor it. At the end of the day, Hansen's proved themselves to be dishonest, unethical, and more concerned with the bottom line than with integrity or customer trust. The only reason this project didn't go completely off the rails is because I was diligent enough to catch their errors -- errors that could have cost both me and Hansen's thousands of dollars. I gave Hansen's every chance to make this right. Instead, they doubled down and left me no choice but to walk away. After this experience, I cannot recommend Hansen's to anyone seeking high-end custom work. If you value honesty, accuracy, and professionalism, look elsewhere.

Over the years we have used Hansen's for both small and large projects…read more Recently we asked them to restuff three cushions from a rather old leather love seat. They did the job, and we put them in place. Since we don't use the love seat often, it was several weeks later when we realized that two of the cushions were not quite as firm as the other one. I felt bad waiting so long and felt I was making a big deal about it. They didn't see it that way. They redid all three cushions and had them ready the next day. They are perfect. They are worthy of their good reputation.

Wonderful establishment, told them what my problem was and they had an idea what was wrong with it,…read more3 days later it was fixed and ran beautifully. In between the 3 days, i received calls of them asking if i need data backed up and the status of the repair. Couldn't have asked for better service. Highly recommend, could've been done sooner if i payed a lil more to move me up the list but i was in no hurry! Thanks guys!

Great pricing, great service. A-1, wish I could give more stars. Nice people doing really great…read morework. A huge asset to our community. Thank you!

When my mower failed to start, they came and picked it up. Even though they were saying two weeks…read morethey had it running within a week and got it back to me.

I got their Bradley 48" stander, I love the mower. Built like a tank, and climbs hills like a…read moregoat. I cannot get this sucker stuck where my garden tractor with locking differential normally would. Very comfortable platform, and it will mow that grass. I had an issue with the B&S engine on it, needed servicing, a warranty repair thing. I brought the mower to a local authorized Briggs repair center (Arlington Power Equipment), they were a joke! Held it for 10 days until they could get to it, then just did a quick looksee, nothing was repaired, they just totally left me hanging! So I contacted Bradley directly, they sent out their guy to come up here to pick up the mower. He haul it down to Bradley IL to their service center, they got it fixed and delivered back to me within a week. I'm quite happy with the mower and happy with the follow-up service.

The staff members are very courteous and customer friendly. I highly recommend checking out this…read morebusiness that puts customers first!

Great customer service and support here. Bought a snow way used plow, and they treated me as if I…read morebought a brand new one from them. Fast service here. Kyle was great. Woulda given 5 stars, they didn't offer military discounts.

Nobody answers the phone. When you do leave a message they don't call you back. I would recommend…read moreIlliana Precision Machining in St. John, IN. They do good work, answer their phone and return customer calls.

I recently purchased one of their IMS retrofit kits for my 987 Boxster, and the kit arrived…read morequickly, and I was able to take advantage of their tool rental for the install of said part, and I was very impressed with the quality of not only the tools, but also the instructions. Everything I would need was there, and their customer service was also excellent. I wouldn't hesitate to buy the same kit (or anything else, for that matter) from this place. An excellent resource!

So cool. This is actually a proxy review: my sister in law had a cracked screen and bad battery…read more She scheduled an appointment, they showed up a little bit early, whisked the phone away to their van in our driveway, and everything was done in 20 minutes. I'm not sure how much it cost, but the lady was really friendly and real. All in all, a cool service.

Never once threatened or asked to log into a boost account. Don't have boost mobile and simply…read moreasked to look up my phone type which took 30 seconds for the proper screen order and np I'll keep spreading the good news. Quality and service could be better is all and good luck to you aswell. Lies are never accepted.

They usually come early and do a great job! I live in a Condo and I saw a piece of card board only…read moreonce. I never heard anything about them ever being the worst. I don't know anything about a check to them! You see in a Condo we pay a fee to live here and that includes water, grass cutting, snow removal and garbage pickup. No one has ever mentioned what you 2 guys are saying. My daughter has UNITED ALSO and she lives in Bradley and I have never heard her say anything about making a mess or ever cashing a check. ERIC AND RANDY I BET IF YOU CALLED UP UNITED DISPOSAL AND MENTIONED WHAT WAS GOING ON THEY WOULD DO SOMETING ABOUT IT! JO ANN L

This business is a f***ing joke. They're very disrespectful. They leave my driveway a f***ing mess…read moreevery time they pick up my garbage I would not suggest using this company.

Great service, quick delivery, very fair prices. I found them via Google and I was not disappointed.read more

Walked in with power plug issues . . Steve kindly took a look at it and gave me an honest solution…read moreto my problem . Didn't try to con me into anything or sell me anything . Computer was fixed within a day at a reasonable price .