Slow and inefficient. At least six employees were there and some were available to help people in…read morethe long line but they failed to do so. I had large heavy boxes and they did not even bother to help with carrying them or anything. Avoid this location.

Went to the FedEx Office store to print tickets for a trolley ride. The system was super slow &…read morecharged by the time you are on the computer. By the time you are ready to print, your time & pre-paid $10.00 is up so you have to start all over again. What a rip-off. Next time I will find a UPS store where I have never experienced paying my hard earned money & receiving absolutely nothing in return. It took over an hour & $20.00 to print one piece of paper.

My experience at this shop was absolutely unacceptable. The entire staff behaved in a way that was…read morechaotic, unprofessional, and completely disconnected from the reality of customer service. It felt like I had walked into an echo chamber where common sense and respect had left the building. Just groupthink behavior and hostility. I left shocked and deeply disappointed. There are plenty of other copy/print/etc.. options in the area where professionalism and basic courtesy are still valued. I will never return, and I'll be sharing my experience with others to help them avoid the same treatment. Customer service matters. Businesses that forget that don't deserve to keep customers.

JUST AN FYI... Don't ever use Cecil's Copy Express for anything. They are terrible, they make an…read moreerror and arguing about refunding my money. BAD business and BAD customer service!!!!

It seems Staples, Hwy 41N across from Walgreens and in the same plaza as the BIG Publix has…read morecompletely 'run out of steam. Basic office products often understocked, but worst of all there is an OBVIOUS lack of inspiration for sales staff to participate in assisting customers when entering the store! My last 3 visits confirm the same with all staff members huddled behind the counter housing printing & copying area BUT SURELY ... 1or2 inactive sales personnel could assist customers as the majority of the sales floor echos empty... Even the parking lot, once always busy is almost desolate. Star Rating 3

Angel saved me today! Got my flyers done so I didn't have to come back. Thanks for saving me time…read moreAngel- you are a great person. Thank you!

We purchased an office chair at the Coconut Point location and the young man that checked us out…read moresaid we don't have the chair in stock and there is no Military discounts on furniture. We ordered the chair. A few days later I called the Naples location and spoke with Augie. He said you should have received a discount and we have the chair in stock. Augie Ciresi and Jim Allday were extremely professional, corrected the discount, and provided exception customer service. Hats off to Augie and Jim, they made me a loyal customer .

Do not use this place. The instructions that are in front of the copy machines are incorrect. When…read moreyou're trying to figure it out, there are three associates just standing there talking to each other not even asking if they can help. When I asked the question to get clarification. They just looked at me and said print the word on the instructions says email. I'm so done with bad attitudes entitled people

Good quality printing for a very reasonable price and fast turnaround time! I definitely recommend…read moregiving them a shot. I had the opportunity to chat with Eli, the owner, and found out he's been in the business for 40+ years. During that time he worked with loud printing machines and it caused permanent damage to his hearing, so he sometimes doesn't realize that he speaks really loudly - and you'll have to speak loud and clear for him to understand you.

Not sure of the printing services, but the rudest, most arrogant customer service I have ever been…read moremet with. I walked out never to return! Not sure how people like this expect to stay in business.

The staff was extremely helpful and professional despite the company's scanner terminal that was…read morenot functioning properly. I'd give a perfect 5 if the equipment was able to accomplish what was required on it's own. I was scanning a 50 page document and it failed. There were issues with the terminal, not the staff. It's not their fault the terminal was glitching and not accepting a USB I brought in. They did care and made sure that I was not overcharged when my larger document did not show up in my email. It was refreshing to have good support as the staff did provide excellent service which is becoming less prevalent these days. I will still return when needed due to that reason alone. Today proved that I can count of good service. Thank you Vanderbilt Beach FedEx Office!

Their website lies. They are not open on Saturday! Why can't you just update and save someone a…read moredrink be?

Thanks for taking care of my copying needs today. I will be back down the road with more needs on…read moremy list!

I had an urgent need for my boss to get some bound booklets made and Ken was the best man for the…read morejob!! Was so helpful, kind, and got it done so quickly!