Jerry's Music is an excellent music/guitar store with excellent pricing and a knowledgeable staff. Not only to they have an excellent selection of guitars in stock, they will help you to find the guitar that is right for you. Even if it means trying out an exhaustive amount guitars until you find the right on. Well done Jerry's! read more

Bought a Martin guitar online from Jerry's Music via Reverb.com. Fast delivery via UPS. However I'd changed my mind about the purchase and told the UPS guy to return it. The box never got inside my front door, but Jerry's Music withheld $750.00 from the refund to return it. Spoke with either the manager or the owner on the phone shortly after returning the guitar and he said "you're not going to like this," about return costs when I'd notified them the guitar had been sent back via UPS. READ THE RETURN POLICY VERY CLOSELY prior to making a purchase from this business if you're purchasing online. Make absolutely sure you want the product prior to purchase. They sold a good product, it arrived quickly, and they refunded my purchase price quickly, but they charge a stiff fee for any returns when instruments are shipped. I understand smaller businesses (than say Guitar Center and others) need to count on sales and can't withstand continual return shipping costs. Got no problem with that at all. It's my fault for changing my mind. But $750.00 on a return on an unopened box and when the box didn't even make it inside my front door? I'd of been ok with $350.00 or so on return shipping costs. Whatever. Live & learn. read more

Bought a used bass amp online. Item was defective and developed a problem the first time I used it within 1 week of receiving it. Seller refused to stand behind his product and made no effort to resolve the issue. The shipping was unsatisfactory. Took them over 1 week to even ship the item and 2 weeks for me to receive it. Had it for just 1 week when I made my complaint and the seller told me I had had it for 1 month. Bad service. Bad product. read more

We bought an SG from Jerry's for a Christmas Gift. Took my order over the phone and had it on my parent's porch the next day! Easy dealings, good packaging, thanks again! read more

Disipointing Service. I am an extreme novice when it comes to music. But the other day my sons trumpet did not play any notes and I did not know why. We bought it there and it was very expensive Stradivarius Trumpet and Bach case so you can imagine I would expect a little more service than what I got. I asked a young gentlemen at the counter what could be wrong. His reply was quickly I don't know and can't really help you. Did not offer any suggestions or anything. Meanwhile a customer in line noticed the case and asked if it was a Stradivarius Trumpet. She said she heard my question and said it was probably a valve backwards and could she look at it. I said sure. Within 30 sec she said number one was in backwards. She was very helpful and took the 30 sec to take care of it when the attendant wouldn't. So much for service after the sale. read more