First off, let me just say that I love Dr. Eigas, Pam (the physicians assistant), their nurse Eva and the few times that I've seen Dr. Romanella, he has been great, as well. This is the reason I have stayed with them so long. They are all thorough, caring and friendly people and I have had nothing but great experiences with all if them.
That being said, I have never in my life met a staff that I have disliked as much as theirs. Not only are they completely rude and make you feel like a complete burden, anytime you call, but they are so unprofessional when you are in the office, as well. Don't expect to be greeted with a smile, it's more of a "what do you want"???
I get a sinking feeling in the out of my stomach anytime I have to call there. You're immediately put on hold for 5+ minutes (this happens every single time I call) and when someone finally picks up, you get a very defensive "why do you need To come in"..."what do you want"... "What are your symptoms". I understand thoroughness but you're not my doctor and I don't want to tell a rude lady on the phone my personal problems.
Furthermore, On a recent visit, I waited 35+ minutes in a waiting room (which was by no means packed) only to see the staff, turn on the answering service and eat lunch, that a Pharma rep had brought them, in front of all of us; ignoring patients, on both the phone and in the waiting room. They were also talking loudly about "what a pain" this one can be, etc. I was embarrassed for them.
It really is unfortunate because the doctors and nursing staff are fabulous and I would highly recommend them to anyone. read more