I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

Really appreciate the staff and Havilah! Professional,…read morereal, compassionate and informative!

Want a doctor that actually listens? GO HERE! Amazing feeling being heard. I honestly can't say…read moreenough about the kindness I felt from Rachel.

Less than zero ... High Lakes Health…read more I have had a wonderful provider at High Lakes at the Shevlin building. He is my prescriber as I am a breast cancer survivor and have secondary conditions related to that. Lucky to be alive, trying to live my best life. That said, my doc went on vacation and without any warning, and upon refilling a particularly expensive medication that was not hastily prescribed, a substitute physician has denied it. My doc won't be back for a month. He's from Bend, young, very smart and has a family. My family and I have been very happy with his care. So disappointed to see High Lakes put a person whose in charge who would flat out deny a needful, long time medication. Btw NOT an opiate. My gastroenterologist who originally prescribed this medication has also left his practice and is set to join St Charles ... later in August. My referral was given a month ago, to smooth this transition because my stomach doc is the best in Bend. SCMC receptionist tried to find it, but said they are BURIED w a huge backlog of patients. Former and new patients. Not surprised, as he is an expert and he actually cares whether a patient can leave home w a condition like mine. So grateful he is staying in town. There seems to be an exodus of docs leaving the area. This is not continuity of care. It shouldn't take a behavioral health appointment to get my medicine or try and understand this idiocy.

They're a hot mess. They barely have any patients but an overcomplicated phone and corporate system…read morethat every time you try to get through to them it can ring up to 20mins plus with no answer. The Drs are out of touch and are siting there not understanding why you did not or dont schedule appointments many times referencing their wide-open schedule, or why you're late when you're literally sitting outside their door trying to get in. Just see how they created two listings on Yelp to disperse the bad reviews

I've been a patient of Dr. Gonsky for a couple of years now. I'm very happy with the knowledge and…read moreservice his office brings. Very trustworthy and a great listener. I never feel rushed and I feel like Dr. Gonsky and the rest of the staff genuine care about my well being. Highly recommend!

My son's PCP at HLHC has been out on medical leave. In the interim he has seen two other docs in…read morethe clinic. Both have been completely inept. My son is on the autism spectrum and neither doc had any experience working with neurodivergent patients, nor did they attempt to make an effort to engage him in the conversation of his care. I sit with him during appointments (per HLHC's request). Based on the poor quality of care, I will be moving to another network of providers.

Incredibly non proactive. After a couple of x-rays, I was basically told that I simply need to sit…read morein a chair for the rest of my life. (and I am only 62 years old ) I have been very active my whole life, and this was disturbing to say the least. Looking for a medical professional now, that will look at Options to give me a healthy active lifestyle for at least the next 20 years.

I'm writing this on behalf of my husband who isn't a Yelper. I was also a patient here but I had…read moreto change and I'll get to that later. My husband goes to Dr. Burket's office for both dental and primary doctor purposes. He actually switched from Summit because he had a bad experience. Dr. Burket took care of my husband, just as we'd expect from any primary doctor. He got to do bloodwork (which Summit deprived him of and said "Just do it next year"). Well my husband has high cholesterol so we wasted a year when we could've been working on it (no thanks to Summit!). Dr. Burket made sure my husband was taken care of. His dental appointment also went well. Now for my own experience - I had one dental appointment last year in 2021 (and I go elsewhere for my primary doctor). Well I had an appointment this year in January but could not make it so when I canceled, they said the next available appointment was in September. I did not want to wait that long so I moved over to another dental clinic. No hard feelings but I wish they were able to hire more hygienists or something. We still highly recommend this office! I think Dr. Burket does a little of everything too (including pediatrics).

Dr Burket and his PA Molly are wonderful! We are grateful we were able to become patients there a…read morefew years ago! Plus I had the best dental cleaning of my life at Dr. Burket's office. Highly recommend getting in if they are taking new patients.

I joined IMWell about 6 months ago and for the first time in my life, I have a Doctor/Partner who…read morehelps me live well as opposed to just treating my ailments. Dr. Dawson has customized my exercise, my diet, my sleep habits and preventative supplements that have allowed me to gain strength, muscle mass and improved my overall health. Even though I am in my mid-sixties, I feel like I can continue to aggressively ski, bike, hike and other physically strenuous activities for decades to come. Many times I'll make an appointment with Dr. Dawson just to discuss opportunities to take my physical/mental capabilities to the next level. Thank you Dr. Sarah Dawson and Joslyn Gibson, PA.