Total BAIT AND SWITCH: Beware of this agents' offers: the home and car bundle will give you a signup discount, but come renewal time in six months, your car insurance will increase to twice what the market average is. My car insurance literally doubled. If you try to get out of their car insurance carrier, whatever savings you got in homeowner's insurance, will be added to your premium. Think twice before getting insured here. Cuidado con este agente: la rebaja al combinar seguro de casa y auto solo funciona cuando primero firmas. Seis meses despues, te suben el seguro de carro al doble de lo que lo cotizan todas las otras aseguradoras. Si decides salirte, toda el ahorro que tuviste en el seguro de casa, se adiciona a tu cuenta. read more

Doesn't return calls, takes way too long to resolve issues, customer gets lip service and no action. Total incompetence and no accountability. Avoid at all cost. read more

The worse Customer Service I've ever encountered. There's an agent named Andrea. She made me believe that buying an insurance for my car I would automatically get a life insurance without having to pay any extra. Found out a year later that I was actually paying almost $40 extra for the life insurance. I requested a cancelation for 2 reasons. In addition of not being interested in any life insurance, and wanted to decreased the monthly payments. The bill came for the same amount the next month. I've been trying to speak to an agent about it however, there's no answer either over the phone, or emails. I even left a massage for Jim Diaz, the owner, he has not bother to pick up a phone, and call me back. Do I need to do business with these people NO !! Watch out for that company. read more

Use Jim Diaz State Farm if you want an agency that does the following: - Does not value customers they've had for 20+ years. - Ignores phone calls. - Where it will take over 2 months to resolve a single issue and the issue is still not resolved. - Where the customer needs to follow up with the agency daily to get any answers from anyone. This agency is unorganized and unprofessional. Take my advice and stay away from any Jim Diaz State Farm. read more

I have been a State Farm customer for over 35 years. The few times that I have needed to contact Jim Diaz agency I have had horrible results. I have left numerous messages and no one returns the call. I called the customer service number and they told me that they were going to send an email to Mr. Diaz but to no avail I still have not heard from the agency. Very disappointed in the service. read more

Carlos Villacorta is very professional and helpful with my needs. He is very nice. He sold me and my mom a policy there. I would recommend this a friend. Everyone at the office is so nice and professional. read more

Worst customer service I've ever had in years with State Farm. As long as you don't bother them, everything is okay but when you start asking questions or have some requests, they don't seem to care much! Given false quotes and false informations, not getting on the phone when needed and no one else will help!. STAY AWAY!!!! read more

Avoid this place if you can. I am stuck with them cause our family has been with the former agent before this guy took over (I believe it was Cookies O day) and the location is convenience. However, now I am thinking about changing the agent. If you come back to this office after a while, you would see all new faces except 01 lady named Grace. From that we can assume why the old employees left and he always has new employees. The reps are not fully knowledgeable. They are also SOOOOO lazy. They would never give you a call back when they had told you so. They told you something is done but after a few months, you would find out that the job was never done. The most disgusting part is that now when you Google them, you would see they have many reviews and the funny thing is that most of them are good reviews LOL. I was wondering how the hell they got this much good reviews now as I remember before all their reviews were BAD as the agent truly is. You know what, when you go to the office, then they treat you a little bit nice than whenever you call, then at the end, the rep would ask you, straight to your face, to give them good reviews online. Most people are polite, how can they tell the agent no. So the rep would watch you typing the good review online for them until you hit post. The rep also told me that her boss asked all the employees to do so TO ALL CUSTOMERS. WHAT A SHAME, DIAZ!!! If you want good reviews for your business, improve the service, hire good quality employees, treat or pay your employee well enough so that the good ones would stay with you and work for you and you don't have to do the hiring all the time. Don't try to fool people with your tricks. And let the customer do the review voluntarily not asking them to do it in the office. I normally do NOT post any reviews to any businesses whether its not or bad, but for this special Jim Diaz agent, I have to do so. read more

Not surprised everyone who has reviewed this place in Yelp thus far has given then just 1 star. I was billed incorrectly for my auto insurance, I called in and was told that one of my "discounts" was accidentally removed. They told me I could not be refunded but I would be credited for it on my next months bill. I was ok with that. Here we are its next month and NOT only was I not refunded the money due to me from last month but I was once again billed incorrectly. What a joke this place is. You call in and they just apologize but nothing gets fixed. So I took my business else were. This place/agency gives State Farm a bad name. read more

STAY AWAY. This is my first review EVER - but I feel I have to warn people to not do business with this agency. I was misquoted several times, with a certain price, then after a week or so they would call me saying the underwriters made a mistake and it's actually more. This even happened after prepaying my entire amount for 6 months! They are EXTREMELY INCOMPETANT - mistakes are made left and right. After 7 years, I finally cancelled my insurance today. Zero customer service, absolutely NO attention to detail, overcharge, under deliver. DO NOT GO TO THIS AGENCY. I wish I had read the reviews before ever using them. Thank goodness I'm done w them as of today. read more

@alexandra Ruiz helped me on a quote for my new car. She was awesome. She was fast and knew her coverages. She made me coffee and it was delicious. I took a calendar from State Farm because it was so cute. read more

Charged higher premium than they quoted in the beginning and put the blame on me!

I WISH I had read the reviews before signing up with these people. I recently moved out of Miami. When I could no longer afford my Life Insurance policy I called and spoke to Magali and she promised that it had been canceled and all I had to do was wait for a check to be sent to me in the mail for the worth of policy. A week passed and I received the bill with the Life Insurance policy still on it! I called and spoke to a receptionist who told me I had to come in and sign a form(why had Magali NOT told me this????) I explained I live over 5 hours away and I can't simply walk into the agency. I was told that I would be emailed the form and that Magali would call me back(she was of course on lunch break when I called). After a few hours, I decided to switch to progressive and I called to cancel the policy(I was also never sent the form via email or called back that afternoon). I spoke to Grace and after being hung up on twice and asking to speak to Grace(Supervisor) I just kept her on the phone until she finally emailed me the form. When I asked if I would receive confirmation that I also canceled my auto insurance policy Grace said I would not because of some corporate mumbo jumbo, so I guess will have to keep bugging them until I am 100% sure everything is canceled. NEVER AGAIN. read more

Jim Diaz insurance agency has an amazing team. They are always helpful and take their time to help and explain the coverages. They have always treated me and my family great! Sara in customer service is very knowledgable and kind with her service to me. Thank you for always helping us. read more

Worst agent ever. My father, brother, and I all use to have policies there. I was the first one to leave. They would never get back to you. If you wanted to cancel or change a policy you would have to call them several times to make sure it would get done. And even after they consistently tell you not to worry its done, it wouldnt be. I lost several hundred dollars because of them not cancelling a policy when I told them to chasing them for 3 months about it, till they finally actually cancelled it, then told me i couldnt be reimbursed from the date i originally cancelled because too much time had past.. Same exact thing happened with my father with his flood insurance. He paid off the house and didnt want it anymore and they gave him the run around for 6!!! months before it was finally cancelled. and no reimbursement either, Then had a similiar problem with changing his coverage on his boat. Now today my brother has been after them for the past 3 months because he cancelled a policy (he switched to geico for better rates) and they continue to bill him! STAY AWAY FROM THESE SCAM ARTIST. THEY ONLY WANT YOUR MONEY!!! read more

Awful Customer Service. It has taken me over 4 months to get refunded back for a refund I was supposed to get. I have sent them the declaration page from my new insurance since February and still have not received an email, phone call or any other type of notification that I will be receiving my refund notice soon. Every time I call for some reason they are having issues with their phone and I could never get a hold of them. I was with them for about 5 years and my father as well. As soon as we got a better quote with Geico they didn't even make the slighest intention to keep us as customers. Besides the fact of everything else I have mentioned. I received a notice from the Department of Motor Vehicle that they had never notified the state that I was paying for insurance on one of my vehicles and couldn't renew the tag for my vehicle. This is a horrible way of doing business. I wish I would have known that not only were they like this with me, but with other customers as well. It takes good quality employees and quality customer service to keep a good company up and running and to have a good reputation. From what I see they don't care for having good employees, giving good customer service or having a good reputation they just care about the money that's coming in. Hopefully, Statefarm will catch up to this soon and stop allowing franchises like these bring their company name down. State Farm Insurance has always been known as a reputable insurance company. read more