Im compelled to give a 2 star review because I feel like as a customer I was taken advantage of. I paid over 14 dollars for a smallish sub, chips and a large drink. In my opinion the subs being displayed on the menu and on advertisements portray a larger fuller sub. The sub I got was undersized and at 14.00 overpriced. read more

Waited 20 minutes in line just to get home and see I didn't even get the right sub. How do you mess up one of the easiest food items to make. read more

Plainwell JJ's is generally terrible. I stopped ordering the Hunter's because they only give a single meat portion, and my wife no longer tries to add bacon because it never comes. This has been over the course of 10 years, so it's not a one off. It's lack of care. read more

Jimmy John's - Depression-Style Club Lulu Unwich - Sandwiches Near Me - Plainwell, Michigan

Slowest drive through I have ever experienced. 15 minutes for 1 sandwich??? So much for freaky fast .....

I am an out of town guest visiting this golf club. I am looking for food and found a jimmy johns relatively close (11mins away). They told me I was "too far, and could not be delivered to". Since when did 11 minutes become too far for someone to travel for delivery? Just sounds lazy to me if we're being honest. Now I understand the 1 star rating. 0 attempts for good customer service. read more

Jimmy John's - Mileage from where I am and where jimmy johns is. - Sandwiches Near Me - Plainwell, Michigan

Inedible bread. It was either several days old or way over baked. They had to have known when making the sandwich because it was as hard as a rock. They also ignored my "TBO" request. read more

This place is a mess. I order Jimmy John's catering every week for work events. Always pay when I get there but the manager here called me after I placed the online order where I selected pay in cash and told me to pay now or cancel the order. He lied and said this is a Jimmy John's policy, but the app lets you pay in cash and I've done it a hundred times. Completely screwed over my lunch events. read more

I think this pic with the the brown lettuce tells it all. I swear every time I try to give this place a shot, something goes wrong. Last time, my bread was so hard that I couldn't chew it. There needs to be a no star option. Why would you put brown lettuce on a sandwich?! read more

Jimmy John's - a burrito with shredded lettuce - Sandwiches Near Me - Plainwell, Michigan

I generally only get 1 sandwich from here. And that is "the JJ Gargantuan". This thing is pretty much every meat available on the menu. And provolone cheese with lettuce thin onions tomato with mayo and vinegar oil and Italian seasoning. The bread is the best bread ive had anywhere. Try this sandwich if you need a huge stack of meaty excellence. read more

DOUBLE CHECK YOUR SANDWICH. They are really nice, but twice now I have had normal toppings just forgotten about and they also have a tendency to put a lot of mayo on. So ask for light mayo if you want a normal amount. I would give two stars but they did us a credit for how bad the sandwich in this picture was made/and lettuce forgotten. But we love Jimmy John's overall! read more

Jimmy John's - #4 on sliced wheat - lettuce forgotten and a ton of mayo. - Sandwiches Near Me - Plainwell, Michigan

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These are THE MOST consistently incompetent employees anywhere. I order here frequently since they are one of only a few places that deliver. I paid for extra tuna on a #15 unwich. Where is the extra tuna? There is hardly a normal portion hidden between the cheese. Plus they put cucumbers on it which I ordered WITHOUT. read more

Jimmy John's - No extra tuna & cucumbers I specified without. - Sandwiches Near Me - Plainwell, Michigan

Placed order online. After completing food order, got alert from bank about 5 repetitive charges. All 5 were JimmyJohn's. Called to notify, apparentlythis is common. After some time of no food delivered called store back and they said they have no orders for my name/address. Thankfully theres other sub places i will give my business to since JJ lost my business for GOOD.​ read more

This particular Jimmy Johns in Plainwell has terrible, horrible customer service and sandwich makers who are careless to what is being ordered. I came in during my work lunch hour and ordered 2 sandwiches. One I ordered with sprouts on it and the other I ordered with cheese and sprouts. I arrived home and 2 bites into the sandwiches we realize neither sandwich has sprouts and the one with cheese added to it didn't have cheese. I called the store and was asked to bring them back so they could put the sprouts & cheese on them. When I told the manager Ashley that I was already 10 miles away and on my lunch hour and couldn't come back she said sorry there is nothing I can do for you then. I replied with you're telling me to use up my entire lunch and more gas for you to handle my sandwiches which are half eaten so you can add what you forgot? She said hold on, let me speak with my manager. I'm not sure if there were two managers I was dealing with, if one was an assistant and the other a manager or what was going on. But she insisted that DJ, the other manager, also said if I can't bring them back so they can add the sprouts and cheese, there is nothing they can do. I replied with thanks for nothing but horrible customer service and she hung up on me! I hope you're all wise enough to not support this location, I'll never be back! read more

Jimmy John's - a sandwich with meat and lettuce - Sandwiches Near Me - Plainwell, Michigan

I generally don't write reviews, but literally half the toppings on my sandwich were just gone. I ordered a sandwich straight off the menu with absolutely 0 changes to the order and they somehow forgot half the things that go on it. I will say that in general they are generally pretty quick with delivery times, but I'd take getting the order correct over getting it delivered fast. read more

Horrible I do not recommend the plainwell jimmy John's horrible management horrible customer service and don't pay for your sub over the phone because they might deliver it to the wrong house and that would be your fault read more

Drove to this location, since I'm 1/2 mile out of delivery range. Ordered an unwich with NO MAYO. Get home and lo and behold, there's mayo on it. Ok, I'll wipe it off. Open it up, bad idea with a lettuce wrap, and stick in the mayo is a hair. Disgusting. I called to have them deliver a new one, since I'm so close to their delivery range, and they screwed up twice, surely they will bring me a new one. Nope. I'm told there's "nothing they can do", and it's "out of their control". That's bull. Make it right, Jimmy Johns. Even if it takes crossing an arbitrary boundary. read more

49 minutes for one sandwich and I am literally 3 blocks away. Called asked if there was a problem and was told, "sorry she had 6 deliveries. Ps I ordered at 10:04 am , so 4 minutes after opening. The sub was torn up and soggy, pop watered down from the ice. perfectly good waste of $16.04!! read more

I have to say the customer service is very poor!! I ordered a sandwich for delivery at lunch time and when it took an hour for it to be delivered I called. The girl asked my address shuffled through some papers and said "oh well that will be in the next delivery as soon as the driver gets back" I wait another 10 minutes after it's supposedly out for delivery and call back. The manager threatened to call the cops on me if I showed up in person and never once did anyone apologize. The line I kept hearing is that we no longer offer a 10 minute guarantee. I love their food and I love that they deliver but I will not be going back!! read more

Please please please add noise reduction materials to the dining area. Two children and a terrible mother were so loud that even the workers cleared the front. Sandwiches were great. Service was too good to give less than 4 stars. The lack of anything to reduce the noise produced by children screaming at their mother made me regret the choice to eat in. Perhaps I am being inconsiderate to the deaf people a county over that will lose the only sound they could hear from vibrating their bones... But call me selfish as I do not care to join them in deafness. Luckily tomorrow is a holiday so I have an extra 24 hours for the ringing in my ears to end. read more

Suddenly Jimmy John's won't deliver to motel room. Been ordering to room 5 yrs. What's the sense of delivery if I gotta get dressed and meet you at front lobby. NONSENSE!!! read more

we have a family of 11. We ordered nine subs from Jimmy John's a couple of times a month and the Plainwell area. Every single time we get our delivery some thing is wrong with at least two of the subs. They've even been left across the street at our neighbors house once and we had to go get them. Today I ordered subs we're getting ready for dinner the subs arrive. I specifically have them put everyone's name on each individual sub because they screw up so often. Now and behold, one of the subs were not right. I called the Plainwell store and let them know that it wasn't right and I was informed that someone could re-deliver me another sub in about 20 to 25 minutes. this leaves one person not eating with the rest of the family. when I said that wasn't good enough because I'm really tired of getting it wrong and I guess I need to find a new place to eat, the employee asked me do you want me to fucking teleport it? Super inappropriate for a business in a small town. and he hung up on me. I called back and another person answered and asked for the name of the person I had just spoke with, he told me he wasn't allowed to give it to me when I asked him who the owner of the business was he said I can look that shit up online myself. And then he proceeded to say 3 to 1 and hung up. I'm a business owner and I don't know what kind of people you have working for you Jimmy John's but it is very very sad. I understand staff is extremely hard to find right now but you should at least teach your employees some respect for your customers that are putting money in your pocket. read more

6 members of my swim team (myself included) were in a rush to get lunch. We got in, ordered, got our food and got out in 6 minutes. Overly impressed with the service and the kind cashier, will be coming back many times this season. read more

I came for lunch on my break and got the Italian Night Special. It was amazing. I added the Jimmy Mustard. It added a little something extra. I highly recommend this place. They have great sandwiches and they are quick. And the price is right. read more

When you can order a sandwich by phone and have it delivered in less than 8 minutes AND it tastes good....that's worth 5 stars!!

I just went through the drive thru at the Jimmy Johns in Plainwell. Upon returning home I found a hair in my sandwich. I called the store and spoke with Barbara( at least that's what she claimed her name to be) and spoke with her about it. She was completely rude to me and told me unless I could bring my sandwich right back up to her immediately that there was nothing she could do about it. That it was their policy. I told her that I was unable to come right back up there and only had time to get food through the drive thru and asked her is that meant that there was nothing else she could do? All because I couldn't immediately come back up there? Again she replied " Unless I brought the sandwich back immediately there was nothing she could do". Despite offering her my receipt number and everything. She was beyond rude, and after this I will not be going back to this location ever again. read more

if you like deli style sandwiches, this is the place to get them. they are fast and they let me adjust my order when the sandwich on the menu wasn't how I wanted it. the staff were friendly and seemed to know what there were doing even though they just opened. building is really small, but enough for us and two other families. 9/10 would go again. read more