I had nothing but kindness and professionalism from these barbers! Bar none!v I feel like a young…read moreman again! Thank you so much for your expertise in helping me!

Loved this place until Roger went "on vacation" for 2 Weeks that turned into a couple months. Heard…read morehe may have had a medical issue but dies not excuse not letting customers know what's going on. Going back to Irondequoit where I can count on them being there. Very sad...

Excellent new shop. The staff is very courteous and efficient. I have visited three times in the…read morelast few months and have been very happy with the results.

So I contacted this business because we where out of town and Mr Tall man needed his hair cut. The…read moresite boasts of wash stations, cuts, treatments, styles and everything- so i asked for those services for my sons hair which happens to be super curly and 4C. They reply back, Sorry i don't do this kind of work.... you mean BLACK WORK???? Your hood is showing sir! So I contacted this business because we where out of town and Mr Tall man needed his hair cut. The site boasts of wash stations, cuts, treatments, styles and everything- so i asked for those services for my sons hair which happens to be super curly and 4C. They reply back, Sorry i don't do this kind of work.... you mean BLACK WORK???? Your hood is showing sir! It's mighty funny how the business owner NOW wants to contact me to take this down - NO. People need to know who and what you are. There is no agenda. It's facts. You said what you said and then I i turn wrote a review. Nothing more, nothing less. Try focusing on better customer service and not counting the number of Black clients . Ps- your hood is still showing sir

DO NOT GO TO THIS BARBER SHOP! WARNING!…read more Just recently moved to Rochester, NY as I am a small business owner expanding to the area. With that said, I'm all for small business's and supporting them! This is one business that I CANNOT. Looking for a local barbershop I came across Altered Image, I called before coming in an hour in advance, was told that they had barbers available anytime no appointment was necessary. They took my brother, paid a ridiculous $30+$10 (TIP) for his shape-up, but again, I support it They, then told me at 10:30AM they could get me in the chair by 11:30AM. Already I'm thinking, an hour wait and there are FOUR barbers sitting down texting and chatting not working at all? FINE. I waited the hour plus more. 11:50AM someone ELSE comes in and gets sat in front of me. At this point i said, I've been here for almost two hours now with an appt for 11:30 and people are still walking in and sitting in front of me? They just allow you to wait in their lobby and ignore you until you don't have a choice but to get up and to somewhere else! GO TO ANY OTHER BARBERSHOP! They will get you in right away and treat you GREAT! This barbershop will have you wait HOURS, IGNORE YOU, All while they sit on their phones to make sure their wives aren't cheating on them back at their studio apartments. Pathetic. Sad story for a small business. Side note. If this barbershop is the ONLY option that you have, do not get sat in the females chair, she will butcher your hair for practice.

I've been getting my hair cut from Jon, the owner for 3 years now and I am always satisfied. The…read moreatmosphere is always cool and chill and I can't recommend the Barber Studio more!

Great place. Great haircut. Barbers were very friendly and knew what they were doing.read more

Bad Haircut and Bad attitude .The hair is not as per the customer's request and after asking why it…read moreis not correct and wanting to adjust it, they have a bad attitude towards the customer and do it for show.

A wonderful experience of an Old School Barbershop with all the modern conveniences. Well lit and…read moresuper clean. Professional service with all the COVID 19 Safety guidelines. Matt was super-friendly and a meticulous Barber. Booked the next appointment in November. The best part is the shop is less than ten minutes away from my house in Penfield.

I can't say enough good things about this place. It's clean, my appointment started right on time,…read moreand Gary was extremely professional. He takes his time and made sure my haircut was perfect. I wouldn't trust anyone else to cut my hair. Gent's Row is top notch- my wife kept saying how great my hair looked too! This is the place you've been looking for.

Not a bad haircut, but not great either. I'm used to getting a haircut every 2 weeks and usually by…read morethe 12-13th day I look like I need another haircut. I've gone to this place 3 times and each time I felt I needed a haircut after 7 or 8 days. Also he does appointment only every 30 mins. Even though I scheduled days ahead of time for a specific 30 mins slot I still ended up waiting almost 10 mins each time I went. At that rate what's the point of an appointment only system when I can walk in anywhere else and have the same wait?

My 90 yr old, veteran dad has been a customer for quite awhile. He no longer drives, is challenged…read morewith hearing and vision, but is still mobile and upbeat. Carlos had been his guy, and his cut was always good, but the increasing amount of bookings and day of cancellations has frustrated Dad to take his business elsewhere. Who wants to wait a month for an appt for a quick cut only to be cancelled on that day without the common courtesy to call back and reschedule. Save your time and go elsewhere.

The absolute BEST barber in Rochester! Both Al and Carlos NEVER let me down! You'll see some…read morereviews where the team can be 'gruff' at times, it's never meant as a slight: just a team doing their work on their feet all day! The cuts are incomparable and very reasonably priced!

Brand new location! Clean and well lit! Online appointments as well as walk-in Wednesdays! Barbers…read moreare great with everyone from kids to adults! All kinds of services besides hair cuts too. Check them out for sure!

Super shiny and sleek place. Still looks breaks new. Easy to make appointments online which I like…read more Barbers are all professional and kind. My guys are not easy to groom and Mazi handles it like a champ. Was refreshing to see a place where a guy wasn't afraid to get a facial! Great prices.

i've been a customer for over 20 years at the same store and i just got one of the worst hair cuts…read moreever. i've never felt more uncomfortable, every one was rude. the stylist left my hair uneven and didn't trim my sides or back or clean up my neck. what a terrible place its turned in to. stay away at all costs.

The haircut I received both times visiting was to my liking. Both stylists put in the time and…read moreextra care to balance the cut and take into account my hair is thinning. The location offers children and seniors discount. This means the price is competitive. My main issue is the checkout process offers tip suggestions that start at 47%. I was offered a tip amount that exceeded the cost of the service by 18% - in this case a tip of $40 for a $34 service (for a total of $74.) In other words, buyer beware of the checkout process. The ethical question is if I am willing to support an establishment that encodes unethical practices. Nothing about the service I received warrants the 47-118% tips suggested.