I purchased a 2023 Audi A4 from Columbianaw Ford in April 2025. I was unable to travel there so…read moreneeded to conduct the transition over the phone until delivery of the vehicle. As is similar to an above complaint, I asked the sales rep and his manager if the car had any accidents and was told very clearly that it had not. Upon delivery of the car it was clear that the info they provided was false and the sales rep informed me that their dealership had, in fact, body work done to the car but did not paint the work because it would have cost them too much. The finance person did everything possible to obfuscate the actual interest rate and bank fees, which was not clearly shown until delivery of the car. His explanation of the rate difference, when questioned, was suspect at best, which is likely generous. Lastly, the car was delivered with only one key, which was never mentioned prior to delivery. The sales rep texted me during the delivery that he would provide me with a second key. After two weeks and only when pressed, he said "we just don't have the power to expense something like that unfortunately." Extremely poor experience dealing with Columbiana Ford. The only suggestion I can provide to other consumers considering Columbiana Ford is BUYER BEWARE.

Sold Columbiana Ford a 1994 Ford Mustang. The salesperson told me he was buying for his brother so…read moreI accepted less money for the car. Who doesn't want to do something nice for a sibling? We drove an hour, through pouring rain, to take the car to them. Salesperson comes to me and says "Front Tire Won't Pass Inspection in PA". We want to deduct $300. At this point I just want to head back home. I agree, because I keep thinking he's buying for his brother. So the next day I see the car on the dealer website. I reached out because I felt that the dealer took advantage of me. Salesperson says my brother drove the car and it wasn't fast enough. I took $1000 less than I wanted plus another $300 for tires because "He Was Buying for his Brother" Never again! BUYER BEWARE