Service is in the toilet, I spent over $600 there on Friday, between work boots and FR clothing and…read moreregular clothing, no one to help with anything! It was like back in high school with these kids, in bunches talking amongst themselves, and only helping a few customers! Anyways made to the counter and the young lady was i guess being forced to work there and apparently hates her job! Selection was ok but that was it!

Cavender's in Palms Crossing shopping center is a really cool and impressive western wear and boot…read morestore. Of course, boots are the main feature in my opinion along with all kinds of footwear for work. They have everything from ugly to beautiful, inexpensive to "are-you-kidding-me?", cowhide to exotics, eel, crocodile, snake, furry, woven, argyle, and the list goes on. The two main jeans brands offered here are Wrangler and Cinch, and they have plenty of both. All kinds of western shirts, work shirts, fancy shirts, pearl snap, color block, casual, even T-shirts and polo shirts. If you need a buckle the size if a dinner plate to protect your bellybutton you can find it here along with a wide selection of belts. Cowboy hats are all kinds of other accessories for western wear are here. Prices are overall reasonable and comparable to department stores. While I walk through the store admiring the merchandise, I was welcomed by three of their friendly employees who offered their help. If you want to shop western wear, this would be your place.

Great prices , and Great quality over ALL ! The best customer service as well , find anything you'd…read morelike and they can also make custom boots of your liking !! 10/10 Recommend !

From the owner: We are welcoming our second location! We hand craft our own boots as well as hats and belts! Made…read morewith real leather, in all shapes and sizes. Come on down to visit our store!

Customer services is terrible won't help at all and apparently it's really busy when they have 3…read morecustomers in the store. I rather just order online than waste my time at this store.

The store is very small and not a great selection in hats. When I asked for help the manager named…read moreMikey was very rude and didn't help at all when looking for a hat. He was too busy on his phone. Also, his appearance was gross. He looked homeless. They need a better manager ASAP.

- [ ] very poor customer service! placed an order on last Monday, called on Wednesday to see…read morestatus of my item, person on the phone told me it was going to be shipped on Friday. Called back on Monday and told me it was out of stock because the owners son Marcelo wanted the only one that was left, i told her that was unacceptable, she told me to hold, a few minutes later, she said there was 1 in the warehouse and that it would get shipped in 2 hours! 2 hours passed and instead of my order being shipped it was canceled! I called back and they told me they were sorry because that item was sold today! that it first come first serve, i was like, if that was the case i paid for it last Monday! then she told me in-store customers get preference and that it was sold in store today! This is totally unacceptable, i emphasized on my first call that i needed it for a trip, now im not going to have enough time to order anywhere! I definitely do not recommend them!

Horrible customer service. Was browsing around the store looking to buy a new hat, one of the…read moreemployees followed me around asked me if need help literally 10 times. Saw I had a hat in my hand asked me if I was gonna buy the hat when I asked why he responded "I don't like to see customers with items in their hand they don't intend to buy". Could not shop comfortably at all.

Bought a hat I couldn't find easily anywhere else. Thought it was a good deal until check out!…read more20.00 for shipping of two hats....dang! I probably won't buy anything from here again.

Ordered boots online over a week ago and they still haven't shipped. just take your business…read moreanywhere else

The store was clean, smelled nice, and organized was the first thing I saw when we walked in. We…read moresaw lots of things we wanted. What we walked out with was a concha coin purse my wife need a new purse and it was perfect for her and a new guayabera for me. The price was good not expensive. She loves it when I wear them Also shows support for the Mexican family I married into like she does for me especially at this time. Loved the shirt we will be back next time we go to Mexico to see family, we saw more we liked.

No refund, rude employees, sent wrong dress! I ordered a yellow dress and they didn't have it in…read morestock. So they sent me a green dress and I have tried several times to get them to let me return it and to refund my money but they won't. They sent me a note with the green dress and asked me to call them if I wanted to exchange it and when I did they hung up on me. I've tried dealing with them directly, asking for a return label, but nothing. They're rude and total unprofessional. DO NOT BUY FROM THEM! Read the other reviews on here of similar experiences. I wish I would have.