I get a kick out of reading the hyperventilating reviews from evidently very fragile snowflakes who have never dealt with small business owners. Sure the guy is a bit quirky and has pure social skills. No he's not your Starbucks barista or Nordstrom's sales staff. Get over it! He does effing good work at a very fair price and he's essentially the best bet to get leather repair done in this town. And as for frustration with timelines and updates, when you visit his shop you'll understand why - they are completely overwhelmed. Again, it's a husband and wife running a very small business. Quit your bitching and be grateful for what you have people! read more

I had a very good experience. I took in a leather jacket with a torn pocket and asked if it could e repaired. He said yes. Took my info and said he would text when done. A week later he texted to advise it was done. His hours of operation and that it was cash only. I asked the amount which he texted me. 10 minutes later I was walking out with my jacket. I couldn't be more pleased read more

He repaired my boots in a reasonable amount of time for a reasonable price. Satisfied customer.

I have been bringing shoes here for probably 10 years. from work boots to mother in laws dress shoes , all have been done with excellence. I live in Indianapolis and bring shoes here. Yes, there are shops in Indiana but none as good. Their repairs didn't last so I brought them here and he repaired them correctly and they are still good after 8 years. JJ's is worth the drive and his service time has a quick turn around! And repair is a money saving option considering the cost of new and trying to find something that will last. read more

I took you two pairs of redwing boots to this business to have them resouled and re-healed , the work looks fantastic. The guy did a great job at it. He put brand new bottoms on them re-stitched all the areas that needed to be done and even did some cosmetic work on them. This guy learned from a business that used to be in town on campus so when he mentioned that I knew he was good at what he was doing, and I understood that it meant that he would do a quality job. No complaints at all absolutely a fantastic job. I would not consider going to heal to toe if you want your boots repaired they will simply glue on a new soul or heel if you are wanting them resoled or re-healed it's better that you take them to a real shoe repair shop where they can actually sew the bottom back on to the boots. read more

About 10ish years ago, my daughter gave me these great Coach loafers that she had gotten new, at a Thrift store. I have loved them and worn them carefully up until 2014 when the soles suddenly came loose on both pairs simultaneously :( I kept the shoes, cuz I am a keeper and I loved them, hoping I would find something to fix them with. Well, I found someone to fix them in Champaign--J&J luggage and shoe repair!! They did a fantastic job, reattaching the sole and buffing them up like new. I hope to get another 10 yrs out of them read more

JJ's Shoe Repair - reattached my soles and buffed my Coach loafers and now they are like new again. All for only $18.Fine workmanship and decent prices - Shoe Repair Near Me - Champaign, Illinois

I have never encountered such bad treatment from an establishment. I dropped off three pairs of shoes and JJ couldn't give me a price, couldn't give me an estimated time of completion (other than minimum of four weeks) AND said he wouldn't clean/polish the shoes after he put new soles on because he's not a cleaning person. I called the next day to tell him that I was going to pick the shoes up because we couldn't wait that long for the new soles. I asked him what time they closed and he said look on my website...I told him that I was driving and he literally asked me if I wanted him to put my pretty little bag outside of the door so that I could pick the shoes up at my convenience! If being demeaning and rude were a crime, this guy would be serving a life sentence. ZERO STARS FOR JJ. read more

I brought a 10 year old pair of Teva sandals to these guys hoping they might be able to repair the soles. I myself had made a whole series of inept and bungled repairs of the souls, so there was leftover glue stuck on pieces of rubber and the like. Frankly, I didn't hold out much hope for a repair. This is extraordinarily durable and high quality footwear that I have used almost daily for a decade. I was a little apprehensive about the relatively high cost for the repair, but I knew these $150 sandals were worth it. The job was a few days late but well worth the wait. The workmanship and care put into this repair by JJs was like something I've never seen before. Seriously. These things look and feel like brand new. Champaign-urbana is lucky to have a craftsman's craftsman like JJ!! By the way, the woman in front of me tried to cheat the guy out of a dollar on the repair and he wasn't having have any of it. Doesn't exactly mince words with rude customers. Looks like he's got enough business that he doesn't have to. read more

JJ's Shoe Repair - New Teva sandal soles! - Shoe Repair Near Me - Champaign, Illinois

This was he best experience ever! I used to have a place downtown Seattle I went to for many years and they finally closed. I happened to need several boots and shoes repaired and tried here. They did a an awesome job and even fixed one pair while I waited. read more

This was a terrible experience. I took in my bag to get fixed and he said they also did leather bag repairs. I left it and it took them a month to repair a pouch. After calling me and telling me my bag was ready, I checked their hours and when I went in, they had a note on the door and said they closed early. This happened 4 times after that and finally I was able to see my purse. They did a pathetic job. They sewed it with a sowing machine and the string penetrated and went in and out of the outer leather covering of the bag. I was extremely disappointed because I loved that bag but it is ruined now. Do not take your business to these people! read more

JJ's is not the best cobbler I have ever used, but in the Champaign-Urbana area, they are the best we've got. In short: they are slow and not exactly inexpensive, but they do really good work and can usually save any footwear you have got. I had a pair of winter boots that I thought were goners. They were cracked and stained, and the zippers on both were separating from the shoe. I took them in, and while it did take them a solid month to repair, I basically got returned a brand new pair of shoes. For new soles, reconstituted zippers, and general refurbishment I paid approximately $25.00 as quoted when I brought them in. It felt expensive, but these boots haven't looked so good in years and I think they added at least another two years onto their walking lives. The store however, is a jam-packed mess and at first they thought they had lost my shoes altogether because they do not tag or label them aside from repair price. The staff is also not particularly friendly either, but again, they do good work. Also, they are conveniently located across the street from the Amtrak station in downtown Champaign--easy to get to if you do not have a car. NOTE: this is a cash-only establishment, so come prepared with bills when you pick up your shoes. read more

After searching HIGH and LOW for someone in this godforsaken town to fix my (far-too) expensive Italian Leather Sandals after the toe strap came loose, I finally was recommended to JJ's... I am so glad. The work he did was wonderful, only cost me $8! AND they will last many many years because of it. The only thing to be prepared for is that because C-U is short of Shoe Cobblers, you will have to wait a while...like at least 2-3 weeks... So...stop putting it off and take them in! read more

I have had my boots resoled twice and leather handles of two purses repaired. Fabulous work and exceptional value for their prices. Great and long lasting workmanship read more

Great service and the repair was done even earlier then he said.

I took my shoes in during Mid-August and they were done by the end of August. I find this very reasonable because I had the soles of my favorite pair of oxfords re-done. The sole on the right shoe was completely cracked. I did not think that it could be re-done, but the workers did an excellent job. They put a leather sole over it and leveled the bottoms out. The cost of the job was $38. It was a little steep because the shoes weren't even leather, but I still paid for it because I love those shoes. read more

I was kind of nervous to bring my boots here since people felt they were slow or disorganized, but my particular experience ended up being highly favorable and should I need to, I will be coming back! The zipper of one of my boots required repair. They did so very quickly, in an organized fashion, and it only cost $8! I'm very pleased and again, should I require their services, absolutely will use them in the future. read more

I came here needing some extra holes in a belt, which they punched within seconds and didn't even charge me for. I was literally in and out of the store in less than a minute. If that's not awesome customer service, I don't know what is. If I ever need shoes repaired, I will be coming here. read more

The man who runs this place is the most miserable person I've ever had the misfortune of meeting. What is he doing in a customer facing role? The one pair of shoes they did for me, a simple strap fix, took a month to fix and it sucked. I could have done it better myself. Today I took in a sandal (he's the only shoe repair person in town--so I had little choice) I needed a simple gluing down of the insert (figured he could at least do that much). He told me October 10th!!!!! As I batted my eyes for 2 seconds in disbelief he rudely barked, "Well, what'll be, the clock is ticking?" I'll say! his time is running out for sure. And I wouldn't waste another second with such a ungrateful d%#k. Later I took my shoe to heal-to-toe in Urbana. They could not have been nicer. Told me I could wait or pick shoe up tomorrow. I also learned while I was there that many people had come in with complaints about J J's Luggage & Shoe...all said the same thing about the miserable man up front. I guess he gets away with it b/c he knows there's no where else to go (in champaign). Trust me, go the extra couple miles to Urbana. You won't be sorry. read more

I tore the leather on the top of a pair of boots that I had only worn twice. I decided I would see if they could be repaired. The gentleman that helped me said he would do what he could. He took the boot to the back and had it repaired within minutes. I am very pleased with the results. I definitely recommend taking your items here! read more

Have been using them for many years to fix shoes, boots, put patches on jackets, etc. Always great service and cheap prices. It may take a week or two but that is because they are so busy. read more

Too slow. I go to heel and toe in Urbana now. I had to wait over a month to get a pair of sandals repaired. And the guy is maybe the meanest person I've met in any store in champaign. read more

This guy is a major tool, use him at your own risk.... I personally know multiple people this guy has screwed over. Lost shoes and boots, repairs that were sub standard, not to mention this guy is not polite at all. Having worked in the downtown area for over 20 years, I have heard a lot of negatives about his business, so just beware...... read more

I was kind of taken aback by the prickly and unneccesarily rude behavior of the staff member who helped me and I thought that he was just having an off day. However, when I spoke to a couple of people at work it seems that is the norm here. They just treat their customers poorly. That said, it seems that they do good work. I am still waiting on the shoes I gave - it's been three weeks already. It is a shame that there is no alternative in the CU area, otherwise I would have gladly taken my business elsewhere. read more

Few choices for shoe/luggage repair in the area, so it can get a little expensive. He has done some good work, but lately has been mediocre. Terrible customer service though. He has a very nasty response to any price or timeline considerations. Their business model is slow service with little consideration for customer satisfaction. read more

I was very uneasy about leaving my nice boots as the store was disorganized and cluttered. The man was helpful in that he suggested that instead of replacing the broken zippers (which would cost a lot of money) that he just sew them back together. That's about the only thing he was helpful with. He quoted me a price and told me that the boots would be ready in two weeks. After 2 and a half weeks I went back to pick up my boots. I gave the guy the ticket and it took him 10 minutes to figure out where he had put them! Turns out they were stuffed in a box with other shoes and he informed me that he hadn't even started working on them. I think he understood that I was seriously annoyed and angry and he had them finished by the next day. The quality of the work is only somewhat acceptable and I am sure I'll need to get them fixed again in the near future. I will never go back to J J's to get any shoes repaired and I would not suggest it to anyone else. The man is rude and unprofessional and they are extremely slow and unreliable! read more

Whatever you do, please do not bring any items to be repaired at here. I dropped a shoe off for repair on Memorial Day weekend, followed up 3 weeks later, and he said he'd lost it. When I asked how he could lose a shoe, he told me he had "bigger things to worry about" than my lost shoe. He asked for my contact info, never called me back, and after 2 months of back and forth, I asked for a refund. He obliged and when I told him I didn't appreciate his lack of follow up, he told me "Watch your tone, lady" and hung up on me. When I called back, he said, "Go make yourself feel better by giving me a bad review on the internet." He admitted to not caring what customers think, so I don't have any qualms about letting everyone with half a brain know to avoid this place like the plague. read more

I had a couple of pairs of shoes I really like and the choice between buying the same ones new or having them re-soled for about 44 bucks. JJs did a great job and I feel better supporting small local businesses. These types of shops are becoming few and far between. I'm glad I have the opportunity to do something that promotes both sustainably and is also economically advantageous. read more

I had a pair of Frye ankle boots that needed new soles. When I dropped the shoes off, the man was very friendly, knowledgeable, and showed me some different options. He finished the job about 3 days earlier than expected and the result was excellent! Cost was $32. Check or cash only. They look just like new, and actually, the soles he put on are probably even better than the originals (the originals didn't cover the whole bottom of the shoe--just the heel and balls of the feet). I hope they hold up well and can't wait to try them out! So far, I trust him to do an awesome job with my shoes and plan on going back! read more

I love my shoes from black house white market- but they're made like crap. He fixes them up for me better than new. Even added no slip soles to the bottom of some of my favorite black pumps. Quick easy and done. Takes about 1 week. He's fixed shoes other places said couldn't be fixed. read more

I brought a pair of dance shoes to JJ to have rubber soles put on. I've had this done before at Heel to Toe in Urbana. JJ was equally quick (about a week for each business) but JJ was less expensive and much friendlier. I dropped the shoes off with his assistant and picked up from JJ himself. There are other reviews that note that JJ loses shoes; in my case my shoes were seemingly mis-filed by an assistant but they were located with only a little fuss. So I'd say that if you're ok with minor disorganization, the work is well done. I'll definitely go back to have additional shoe repair and leather work done, but I will allow a little extra time just in case things are harder to find at pickup. read more

Friendly neighborhood customer service, excellent repairs at an inexpensive price...will definitely use for my next shoe, luggage, zipper repair!! read more

Probably one of the worst businesses I've ever dealt with. Brought an old pair of sneakers to be in to be resoled with some hesitation. He said that he could do it using a flat, grippy material that he even took out and showed me. When I came to pick up my shoes, he had not only used a different material, but he had done a very poor job putting them on. What really killed me was that he had used a sold that put a heel on them. Sneakers with a heel? Are they out of their mind? Furthermore, when I asked him if he could take the heel off, he said he'd rather throw them away and that I had wasted his time and material before hanging up on me. I called him back for him to just hang up on me again! I work in the service industry and he is NOT providing a service. Judging by other's reviews on other places, I'm amazed that he can still be in business. This store needs to be shut down before they ruin other's shoes! read more

JJ's Shoe Repair is a disgraceful business. The owner is unpleasant and acts as if he is actually annoyed by you and the job you are requiring him to do for a pretty high fee. But, my experience with JJ's goes far beyond an unpleasant conversation. The proprietor actually lost my two pairs of sandals I brought to him for repair. Both pairs of sandals were purchased in Italy and averaged $100 each. The sandals were dropped off in early June and he gave me a pick-up date (weeks later) of: 6/22/17. I came in early July to collect the order, and he could not locate my items. He said that he would look for them and call me once he found them. No call came. I then returned to the store a week later, to no success. This was repeated 2-3 more times, all along he and his assistant never attempted to communicate with me and kept "blowing smoke" in my face. Last time I set foot in to his store, he actually had the audacity to insinuate that I might have picked up the shoes and I am doing this on purpose !!! This man is not only shady, he is rude. Do not go there if you want your shoes fixed. Instead, try the "Heel to Toe" place in Urbana. Wonderfull people and great service! read more

My daughter is getting married and needed the whole bridal parties Shoes to be lowered, seven pairs to be exact. JJ shoe repair saves the day! Thank you so much we will be coming back soon read more

Was about to throw my boots away cause they were coming apart at the seams but I thought I would give JJ's a try and see if they could be repaired. In a few weeks he ordered new soles and got them resoled. He even conditioned them without me even asking and now they look better then they did before! I would definitely recommend their service. read more

I've had a pair of boots resoled and a zipper repaired on a purse and been happy with how both turned out. The prices are more than fair but you do have to wait a little while sometime. Still, I am all about good work and you'll find it here. read more

I won't ever take shoes here again; the owner has no apparent filing system and frequently loses shoes. The last pair were lost for three months, until they appeared. I took them home and realized they hadn't even been repaired! I would ask for a refund or for job completion, but am afraid they will be lost again. read more

Do not ever go to JJ's to get ANYTHING done. All I wanted was an extra hole punched in the straps of my tango shoes, and they told me to come back in 2 weeks. When I came back on the date they told me, the shoes had NEVER been touched. They then told me to come back at the end of the day, and when I said that I could not, they told me to wait around for 30 minutes. I asked them to just give me the shoes since they could not do a 30 minute job in 2 weeks time, and they got angry at ME! They never once offered a discount or apologized and were exceptionally rude. Save yourself the frustration - DO NOT GIVE THEM YOUR BUSINESS. read more

I took two handbags to JJ's last week and was told that they would be ready in about a week. The price they quoted was reasonable. I got a call on the same day in the afternoon that my handbags were fixed. I picked them up the next day and the quality of their work was decent. I would definitely use them again. read more

I had a purse strap shortened and was very please with the results. It took special stitching to match what was already on the strap and they did an excellent job. I always take my shoes and other leather goods here to be repaired. The gentleman who owns the shop is always fair with his pricing and his estimate of repair time. read more