Deceptive business practices, future customers beware. Sundown does not follow through on promises…read more Read on and see photos. I'll start by saying the roof that Sundown roofers installed was done very nicely and in a timely fashion, but that's where my appreciation ends. In their contract they advise that they clean up all debris created by the install. Just not true. My exterior space was absolutely flawless because we had just put our property up for sale, and I had that discussion with their estimator Zac and their project manager Tony. It was all a ruse; they were packing up to leave when I advised they needed to clean up all debris. They did a few minutes cleaning, but what was left behind was unacceptable, so I started cleaning while they were loading. Tony the project manager saw me picking up debris and started to help me, he spent another 25 minutes helping me. After they left, I spent more than two hours cleaning up their mess. Subcontractor Sundown brought onto my property. Contractor Disposal www.contractorsdisposal.com Do not EVER let these people on your property. I have a 7-year-old driveway, after they delivered their dumpster, they negligently drove a tandem axle truck over the end of my driveway and over the curb off the end of my driveway and cracked the front corner of my driveway. I watched it happen, I immediately contacted Sundown, neither Zac nor Tony the project manager was there managing their sub-contractors like their contract says they will be, but hey came at my request to survey the damage. Both said, "don't worry it will get repaired". Fast forward, they came a few days later to collect $17,500.00 payment. They had an invoice they wanted me to sign that stated we did a walkthrough and all the work they promised was completed, I wouldn't sign it or pay until they acknowledged on their form that they had to replace a gutter and four lengths of gutter guards they had damaged and the damage that was done to the end of my driveway. Tony wrote it all up and we both signed it, then I handed over the check. MY MISTAKE. The gutter and guards were replaced, but now they say they will not repair my driveway. Bait and switch at its finest... They say their contract states they are not responsible for damage to concrete. I read it, that's not what it says, what it says is this: ONE: "Owner acknowledges that heavy equipment is necessary to perform certain roofing processes, may through normal and even cautious use by Contractor and possibly cracks in certain concrete driveways/walks that are not poured sufficiently deep or not constructed in a workmanlike manner as the design was​ intended. Owner hereby acknowledges such minor damage may occur on the job site," My driveway was poured 5" deep not the standard 4", the installer owns and operates a professional concrete company, and it was absolutely done in a "Workman like manner". TWO: "and shall not make demand of Contractor to reimburse the Owner for such damage, provided due care and caution was exercised by Contractor in performance of Roofer's various functions and in the management of any sub-contractor in delivery of job material" Due care and caution were NOT exercised at all. The driver should have pulled that heavy truck into the center of my driveway, not on the far side, then they ran over the end corner and curb where no one drives and cracked my driveway. AND no project manager was on the jobsite when this subcontractor arrived and left, no one managed them while on site.

I would not recommend this company based on my experience…read more The roof was installed the month I purchased my home in 2024. By early 2026, I began experiencing multiple issues, including shingles falling off, deterioration on several shingles, and a leak around the chimney. This raised concerns regarding the quality of both the materials and workmanship. The company did return to replace the damaged shingles and address the leak. While the replacement shingles appear acceptable, the sealant work around the chimney was completed very poorly. I will be including photos for reference. Unfortunately, the roofing concerns are not the primary reason for this review. During the repair process, my brand new AC unit was damaged. What was most disappointing was the lack of accountability afterward. Rather than acknowledging the damage and discussing a resolution, I was told their crew "never went that far into the yard," despite roofing debris being present directly next to the unit. I have attempted multiple times to speak with the owner regarding this matter. After conversations with the foreman, office staff, and leaving voicemails, I still have not received a return call. Based on my experience, I cannot recommend this company. I would encourage others to carefully consider their options before moving forward with their services. Sorry no where to add pictures Stay away from this company!

We were not satisfied with ETM. Tenant was not screened properly. Collection of rent was always…read morelate with ETM at fault many times. We weren't informed when tenants was vacating property with first tenant. Second tenant was consistently late with rent and ultimately destroyed the townhouse and always felt that the tenant was being protected with excuse after excuse. Work that was done was done timely; however screens were repaired and inferior materials were used at a charge of $500 plus. Overall would NOT recommend.

They do it all! Really! Whenever you need someone trustworthy to do any kind of handyman service I…read morewould highly recommend Eric and his team. Impressive amount of services offered.

Fast and reasonably priced service. Have used them twice in four years and excellent service each…read moretime.

My husband went to take out the garbage and realized the spring on our garage door was broken. It…read moreis an oversized door and we could not lift it. After many recommendations on our local Facebook page, we called them first thing the next morning. We were given a time that James would arrive and he called us when he was on his way (at the time we were given). He got our door repaired in a timely manner and we are very pleased with his work. If you ever have a problem with your garage door, do not hesitate to call them. Great people to do business with.

Quick response and reasonable prices. Called about a broken spring just after 8am; by 11:30am, the…read morework was done. John was great to work with. Highly recommend Charter for any garage door work needed.

My cable was broken on a large old garage door. I know I need to get a new one but I can this…read moremonth. Charter was quick to respond and made it work for me now and didn't price gouge like the last company. Highly recommend this company

Dustin and his team replaced our roof in Spring 2023 after it had sustained hail damage. Dustin…read morewas a great communicator throughout the process, and he followed through on all that he committed to. We were quite impressed by how the entire crew showed great care in protecting our trees and shrubs all around the house. The entire site was kept clean throughout the process, and final cleanup was impeccable. The workmanship was exceptional, and we are extremely pleased with the final product. We highly recommend Ekhoff Builders. Brian B.

Super job replacing our roof! Could not be happier with they way they did the work, how fast the…read morejob was done, and the clean up they did.

I contacted Paul for a quote because our living room ceiling was leaking. He showed up on time for…read morethe scheduled appointment. He took his time with the assessment and took pictures of the problem. He went over the pictures with me and gave me a quote. His quote was reasonable so I accepted the quote. He had the problem fixed within a few days. His team was very professional. I highly recommend Paul and his team.

Horrible experience they are thieves and stole our building materials when they quit they took our…read morebuilding materials with them siding trim boards​ fencing railing etc,,, dont trust them, we have a signed contract but they have no integrity and poor building skills. 309.303.5011 call me if you want an honest review and photos Save yourself the heartache!

I can't begin to thank these ppl enough for the excellent quality work they did in my foyer…read moreremoving and replacing tile that had been in there over 15 years. The original tile was put in without concrete board underneath So the grout lines cracked often And although I had the grout lines replaced, The tile needed to come out to be done right with new tile and grout!!! Bob the installer just finished and I am so thankful. The tile is beautiful, the workmanship is AAA and I will definitely continue shopping at Ralph's. My carpet is coming out next week and in the future I will find Carpet and have them install!!! Small family businesses are the place to go!!!! Thank you again!!!

After having a terrible experience with a competitor in Pekin, I called Ralph's to see if they…read morecould repair some carpet damage so I could list my home. They were SO FRIENDLY. Ralph came IMMEDIATELY, and the damage was repaired the SAME DAY. I'm not saying that they can do that for everyone, but I know I won't go anywhere else!

10/10 Recommend!…read more We've had the Chimney Care Guys out twice-once to prep for the winter use and once again for general cleaning/maintenance. We had the same 2 professional and kind technicians both times. They were quick, efficient and courteous. They cleaned the fireplace very well and offered to throw out the old log that was left in there. They even remembered that we had a kiddo who loved watching them and conversed with them. Very kind, very professional and will recommend 100%! They will be the ones we stick with for all future cleanings.

Our very old gas fireplace was almost impossible to start because the key was stripped, and then…read morelast season it began setting off the carbon monoxide alarm .... So we meant to get it looked at in the off season, but forgot. So come this fall, we started calling some of the bigger and closer chimney places, but they didn't seem to want to try to fit us in this season or didn't even know if they serviced our type of fireplace. We didn't seem like a big priority. So I saw how many good reviews Chimney Care Guys had, and asked my husband to call them. Husband handled 95% of the experience and it was excellent, they were so helpful and renovated our fireplace so it's now remote control operated (read: idiot proof!) and clean and no carbon monoxide! Just SO pleased with the service and the fact that they treated us like valued customers and got us set u for this season even though we waited until November to call. Frankly I'm so happy my 16 year old senior cat is back to her spot in front of the fireplace.