I love shopping at Ross because you find great deal normally from 20% - 60% off of the mall prices…read moreon brand name and designer brand clothing and accessories. I find things here from nice kitchen items, furnishings, purses, shoes, and more! I love Ross! As far as their customer service, some of the employees surely have knowledge about service in how to effectively come across and communicate kindly with customers. However, there are a few employees who needed more training with their customer service skills.

This was a messy store. Was here today trying to pass time before visiting with family. I'm from…read moreSeattle and have usually enjoys excellent customer service when I visit here. Ross was definitely the exception. I wanted to see a watch. The case was locked so I went up to the customer service desk to ask for Assistance. There were two women talking and before I even got to open my mouth one looks over "eyes look me up and down" and she burts out " were not open here" I say I'm not checking out but need to see a watch. The girl with the dark hair looks back at the blonde gal and finishes her instruction to her then tells her she needs to get a key and walks over to us. She barley looks at me as she asks which watch. I tell her, she gives me the watch. Stands over me (there was no table and I had to hand the items in my arms to my niece) I then knelt down and took the watch out. It was too big. I hand it back to her and she still does not look at me. As I was trying the watch on, the blonde girl came over and started another conversation with dark haired girl. At that point I was a fully irritated and mumbled some passive aggressive statement about horrible service. We go up and to the only guy on a register, Travis, and ask the names of the women. They were nearby and he was visibly nervous as he told me (Hanna and Gina) apparently Gina is the manager. I had to prompt him when I asked for the general manager. He said "Gina is the manager" I asked who she reports to and he glanced at the girls then told me "Alyssa". If this is true, Alyssa-those two need some customer service training. They were rude and wanted to be anywhere but with a customer. We were smiling and cheerful. We were polite and this is how we were treated. Never coming here again! We walked down the mall a bit and found another chain store that was so friendly and positive. The employees were singing softly, they were helpful and hilarious. Maybe send those two over there to observe how customer service is done!

I love this store. I shop there whenever I can. They're excellent for the community too. And…read morethey're super friendly.

From the owner: Palouse Habitat Surplus Sale sells donated home improvement and décor materials to raise funds to…read morehelp build and repair homes in Latah and Whtiman Counties. Items for sale include lumber, fencing, plumbing, electrical, outdoor & garden supplies, cabinets, furniture and antiques.

Model Home Furnishings is the perfect store to purchase furniture and room decor. The store is…read morebeautifully decorated. We had outstanding customer service! Mary Yenney took the time to help us coordinate all the details of our new living room purchase. I wouldn't hesitate to recommend MHF. They are a class act!

Went in today since I saw a sign that said "come In and furnish your cougs apartment". I went in…read moreand holy cow. The prices are very high!

This is the only large-scale furniture center located in Moscow, marked by its oversized 14-foot…read morered rocking chair out front. There is a huge floorspace and selection at this store, but the prices are very high and the salespeople are not open to negotiation. If you need furniture and have a large budget, this may be the place for you.

I have never experienced such amazing customer service! The moment we walked in the door we were…read moregreeted, followed by multiple employees during our visit asking if we needed help. Talked with Debbie at the special order counter at length, and she was a wealth of info and help. Thankful to have found such a great hardware store with employees who are wanting and willing to help and so knowledgeable!!

Between Moscow and Pullman Building Supply, this is the largest lumber and garden around…read more Everything you'll need for building projects large or small and rental equipment too. It serves the area well.

Fantastic customer service at this locally owned store. I needed a paint match and the paint made…read moreinto spray cans....not your everyday ask. River City went above and beyond on to color match - to the point that the new paint can sit right alongside the old color with no discernible difference. Saved me from having to totally repaint everything. Thank you!

I try to support local businesses whenever I can, but experiences like this make it difficult. I…read moreexplained that we were painting a parking spot at the high school as a senior project. The employee suggested using mistint or cheap flat paint, but I said I wanted something more durable so it would last. Trusting their guidance, I let them choose the product. That turned out to be a mistake, $150 later, I walked out with only a gallon and a half of paint. At no point was I told the price up front. It felt like I was treated not as a customer to be helped, but as a dad they could take advantage of, simply trying to make his daughter happy. I never expected a local business to treat local families this way. I should have kept going to the larger store where transparency and fairness are more reliable.