Poor customer service. The sales clerk at the fabric counter was unfriendly and didn't offer to assist with the fabric I was looking for. Once I finally located it there wasn't enough in stock so I had to order it. I paid extra to have it delivered to my home in Gaylord. Later I received a call from the store saying my fabric was in and needed to be picked up. I explained I had paid for direct shipping and was told, quite rudely, they didn't do that. I noted the amount charged on my receipt for shipping and was told someone else would have to call me back. The next day I received another call stating a store employee would deliver it on Thursday around 6 pm. I had surgery and wasn't staying at my home so I had my daughter go over after work at 4 pm and wait. She waited until 10 pm. No show, no call.
The next day another call from the store saying something had come up and Aaron would deliver it on Sunday morning. My daughter again went to wait at 7 am until 2 pm when she gave up. No show, no call, no nothing. Monday morning I get another call from the store to pick up the fabric that was ordered. I told them I wanted it shipped directly to my home. Wednesday I call to follow up to assure it had been shipped to find out from "Dave" that Aaron's son was delivering it my home "sometime" today. I've now missed two appointments with the upholsterer due to their lousy customer service. Not once did they apologize for the error and take steps to correct it. To top it off they have now provided private customer information to an individual not associated with their store.
I've been a customer of Joann's for 30 years. Never, ever, have I experienced the low level of customer service offered by this location. I certainly won't be returning to the Traverse City location. If you need to order material... beware! read more