The staff in the concierge lounge at the Westin Copley Place are amazing!! Julia, Karla, Irene and…read morethe entire staff are outstanding. I have over 1,500 lifetime nights at Marriott properties worldwide, including 50+ at the Westin Copley Place, and this is the best lounge experience across all the Marriott properties and brands. Food is excellent with good variety. Service is outstanding. Julia, Karla and Irene have become our "Boston Family" and we always feel at home!!

I've been coming here on and off for decades and sadly the trendline is down. From the…read moredecor/finishings in the rooms, to the 72-hour cancellation policy to restaurant food to the surrounding mall which I'm guessing has been dead since Covid (and formerly was vibrant), it's all trending the wrong way. The worst is today I had a simply stunning "customer service" experience on their "Service Express" line which makes a joke of the whole concept. First I had to call on speaker because the phone was broken. Second, the agent was combative beyond imagination trying to convince that I'd left my DND tag on the door -- when we absolutely didn't -- because they'd failed to restock the in-room coffee (but, uh uh, made up the room -- so more proof that DND was not on the door). She was the worst listener ever, interrupting me the entire time. Final hint: if you don't want people to complain in public, give them a way to do so in private. You've got not public email, the Twitter link to your account gives a 404 error, and I'm not calling the Service Express line to complain about Service Express.

Convenient location - connected to Prudential mall. Rooms were nice and spacious. They had a great…read moregym (dumbbells, machines, mats, TRX straps, treadmills, rowers, etc.) and a pool. What was initially confusing for me was that the treadmills and rowers were separated from the rest of the gym in a separate cardio room, accessible by either going out through the pool or going back into the hallways around the pool. They were always well stocked with water, towels, and earbuds in the gym. If you have access to the lounge, the had a large variety food that they frequently rotated. They also had great drink options available all day.

This is the nicest Sheraton I've ever seen. I was already familiar with its publicly accessible…read morewalkway to the Prudential Center and had chosen it for convenience, but I was pleasantly surprised by the service and well-appointed room and common areas. I was upgraded to a room with a king-sized bed on a high floor with a cityscape view. The bathroom was a solid, happy medium between the Four Seasons' marble bathrooms and the no frills bathrooms in mid-tier hotels in the greater Boston area--immaculate, modern, and well-stocked with fairly luxurious soap and bath products. The only negative was early morning hallway noise, so i recommended bringing ear plugs for light sleepers. Check in and check out could not have gone more smoothly.