The staff at Allen's Frame and Body Shop were amazing. I had damage to the rear passenger door. I…read moretook it to Allen's and they fixed it just like new. And it didn't take long. I was expecting my car to be out for at least three weeks. They had the car fixed in a week. The staff are very professional and have a great sense of humor. Thank you so much.

Luckily for me, before I moved from Austin we had an insane hail storm. My car was pockmarked…read morebeyond belief. After moving to Columbus for around a month or so, I finally got in touch with insurance to try and get it squared away. Their partner shop in Columbus is Allen's. I made an appointment and showed up while on my lunch break. I was met by Andy and an associate. They were beyond friendly. Andy actually drove me to the rental car place for me to get my rental. Super friendly and felt like I'd known him forever. It took a while, there had been bad weather here around the same time if not prior. The amount of damage, $ wise, was insane but they made it look like new. I'd definitely recommend Allen's and would gladly bring my car back here.

They did a GREAT job on my husband's Cadillac CT5V. He had terrible hail damage and they fixed it…read morein only 5 days for 3 times less than one of the popular body shops here wanted to charge (that popular shop's work is also nowhere near as good from work we've had done with them). We will definitely go back to them!

From the owner: It is the mission of Nate’s automotive and collision to provide extraordinary service to our…read morecustomers. We do it right the first time!

Had my wife's vehicle repaired here, the repairs were ok. When we went in to pick up the car, we…read moreoffered to pay the whole sum of the bill, as we had been paid by our insurance. The lady at the desk told us we did not owe the whole amount our insurance had paid us. My wife asked this woman many times if she was sure. We let the money sit in our bank account just in case: $1789.20, to be exact. Fast forward 3 months to January 2025, we get a letter from our insurance saying they overpaid us by $1789.20, and we also started getting calls from Joe Hudson that we owe them $1,789.20, surprise, surprise!! So know we have two sides of this saying we owe them money. We told Joe Hudson that we would need to clear this up with the insurance first, the overpayment letter, and then we would pay them. We aren't going to pay both sides. 2 days later, we get things cleared up with the insurance. On that same day, we get threatening phone calls from the Joe Hudson regional manager, Wilson Gardner, saying he's going to send us to collections if it's not paid that day. My wife tried speaking with him, so that he knew the whole situation but he just wanted to be an asshole the whole time and accuse her of trying to withhold money that we owed them. We tried to pay the whole bill at vehicle pick up, as I stated earlier. It's not our job to keep calling and asking if you want the money yet. Because of Wilson's actions, we will most definitely not return to this shop or recommend it to anyone. The bill was paid in full on the day we cleared up the overpayment letter from the insurance.

Late to finish repair. Overcharged by 1,000 from original quote. Very unprofessional. Ashley, an…read moreassociate at this establishment, lied to about when the car was picked up. The individuals who work here will say one thing, and then proceed to nickel and dime you till they are blue in the face. They even take your car for casual drives to go get food for themselves. Do yourself a favor, don't go here!

Last 2 times we have used this business, we have had to return because something was not done…read morecorrectly. They should enhance their quality control. We did not have these types of issues under the previous ownership.

Took my 08 VW Passat in for passenger fender/door damage from an accident. Here's what I…read moreexperienced with both the quality of the work as well as the service: The service was all around fantastic. Everyone greeted me with a smile on their face as I walked in. I was immediately helped and given a set date when the car would be ready, which is incredibly helpful with a busy schedule. Though the car was finished one day late, I was informed ahead of time. Great communication. I had an additional problem with the car (was not caused by the accident, and not their fault) and took it back in for a re-evaluation. They promptly took the car back to look at it, and fully explained to me (and showed me) the problem going on, and some courses of action at no extra cost. In my eyes, they are an outstanding team. The quality of the work was borderline immaculate. The fender assembly is all fixed up/replaced and the paint blending was far better than I thought it would turn out. It makes sense why Advanced Collision has grown so large. The school (MSU) does bring in more business, but their customer service and care for their job really sets them apart from the rest of the auto repair world.