Fantastic! Honest as the day is long. I took my Escape in for the parking/ brake light on the dash…read morestaying on. I expected a bunch of nonsense about this and that. All it was is the parking brake petal not coming up all the way. And they didn't even charge me!!! They did however give me some recommendations for a few minor issues, I'll be going back for sure!!! Matt C

I was told by BMW of Tyler that I need new brakes & thousands of dollars worth of work done on my…read morecar. I then took my car to EQ Auto Works. I told them if I needed a new brakes. I'd get the work done. They checked my car out thoroughly and said at 35,000 miles my brakes were good & I would not need brakes for a while. They said it would be unethical to sell me a brake job when that wasn't needed. They also looked at my tires and said they were fine. EQ Auto Works are professional, friendly and thorough. They have my business for any of my BMW car needs. Highly recommend them.

I have used East Texas Automotive several times. They have always been honest and fair with me…read more From dropping my cars off to receiving a diagnosis has always been a very short period of time. The repairs are always made in a timely manner and as described. The price quoted to perform the repair is always what I pay when I pick up the automobile. If another problem is found while they are working on the quoted repair I always receive a phone call with an offer to come and see for myself before they just fix it and charge me. Some repairs were minor while others have been extremely major and every time I have been completely satisfied. Not once have I had to return because the repair was inadequate. Brandon and staff are extremely knowledgeable and professional!!! I would highly recommend taking your automobile to the most trusted automotive repair shop in Texas.

I had my 2010 Dodge Caravan towed to East Texas Automotive to diagnose a problem with power and…read moreheating. They stated they would diagnose and call me. Fair Enough. However, they kept my car a week with no call to me. I had tried to repeatedly call them and Brandon was always out. When I finally got ahold of them, Brandon said they let the car sit and run for awhile and it didnt overheat. I reiterated that something is wrong with my car. I asked if they put it on the diagnostics machine, they said yes, but didnt get any specific codes. so, I advised I am coming to get my car. Here is the disrespect and lack of profession. They charged me 125.00 for keeping my car a week and not fixing it and wouldnt return my calls. The manager said he paid his mechanics well and had to charge me. Wow. Fast forward to Galveston, Texas. I took my car to Automotive Professionals and they diagnosed a clock spring sensor immediately and did not charge me a penny. The manager in Galveston scoffed when I advised him at the 125.00 charge in Tyler. He showed me the diagnostic paperwork and stated, "its as plain as day". I believe that integrity goes a long way and this place has no integrity.They charged me 125.00 for letting my car sit and run. He stated he was not going to put one of his mechanics in my car to test drive it because it may break down on them and they "would have to go pick up their mechanic on the side of the road". Ludacris. Either their diagnostic machine is out of date or they lied about putting it on a machine. The right thing to do would be to refund my money. I don't think they have the courage. In my opinion, I would not let this shop work on my car again and I would advise the same to anybody seeking automotive care in the Tyler area. 3532 CR 3713 Wills Point 75169, send my check there Brandon and do the right thing. You pay your mechanics well? How about treat your customers right?

Great service I took a for in that had over heating issues and Yohan fixed me up right!read more

This guy is a crook and a creep. He fixed my wife's car and then offered to waive her bill if she…read morewould have drinks with him. I confronted him when I picked up the car and the guy threw the keys at me and said he didn't want any trouble. Then he said something in German to his wife. This was many years ago so I wouldn't be surprised if this place is closed now.

Couldn't have been better service! Had car towed to them, they got it back out just when they said…read morethey would. Very appreciative.

Great service and reasonable pricing. Good communication and they don't try to run your bill up…read more They give you their opinion if any other repairs or maintenance but don't pressure you. Have used them for years. Great people.

He diagnosed the problem. Gave price of part and labor and had it repaired in half a day for the…read moreprice he quoted! So pleased! Definitely will be a return customer

They know their stuff. They can repair it and you'll be amazed at how quickly too. When everyone…read moreelse around Tyler says huh, duh, what, it'll take 6 weeks to get parts, etc...this place always says I got this!

This place is THE best!!! Honest, friendly professional service. I trust them to take care of my…read morevintage Toyota Land Cruiser. I go there for full service gas at least once a month to have all my fluids and tires checked. Their employees are super courteous and friendly too, you can't go wrong here!!! I've been a customer about 4-5 years after my last automotive service started pushing services on me and going way over market for repairs and Maintenance. I'm a loyal customer to someone I truly trust! Maybe a customer for life!!! Thank

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.