I can't possibly give ample praise to the funeral director and staff at Joe Jackson Funeral Chapels. They were most compassionate at this difficult time for our family. Equally important, they carefully took care of every possible detail that included driving my father's casket from San Antonio to Laredo, coordinating the funeral program and Mass at Our Lady of Guadalupe Church, and burial at Calvary Catholic Cemetery. Funeral Director Manuel Osorio took the extra time and care to personally oversee the details of a disinterment and reinterment of my baby sister's grave to my father's gravesite. He coordinated the military honors at the burial site and stayed at the grave until the casket was underground. Additionally, the team at Joe Jackson created beautiful temporary grave markers for my sister and father. We are ever so grateful to Manuel for his sympathetic hand and keen attention to detail. I highly recommend Joe Jackson Funeral Chapels for when that time comes for your loved one. read more

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Joe Jackson Funeral Chapels does not deserve one single star. My father passed away on June 27th and they continue to delay and hold my father's cremains. They have denied me of having a service for my father in Arizona where I live and was planning on meeting other family, along with my mother Mirtha and sister Allison. They have allowed deceit, deception, and disorder to rule over my father's passing. We have paid for services IN FULL. However, a half-sibling of mine and his financially motivated mother Mayra have decided to go around Laredo asking for donations of prominent officials and families. This is complete FRAUD. They swindled my father while he was living and cannot be allowed to continue after his death. My half-sibling signed for my father's body to be taken to Joe Jackson and abandoned the body. My family has since then taken charge of any and all communications, requests for services, etc. A contract was entered into and services were paid for. However, Joe Jackson fails to release my father's remains and claims there is a dispute amongst siblings when there is none. One simply cannot or refuses to pay their portion. Long story short don't waste your money here. This has been a disaster. Nothing short of emotional torture. We've been told 4 different times to go for the ashes. Each time they bring up something that sounds more like sales for them than a solution to a problem that is non existent. Save yourself and your family from any extra grief. DO NOT USE JOE JACKSON FUNERAL CHAPELS THEY ARE NOT LOOKING OUT FOR YOUR BEST INTEREST. read more

We lost a large piece of our family and Joe Michael Jackson and all his staff were there for support in anything we needed. They are very professional, accessible, and sensitive to our needs. They are a team filled with kindness and respect. read more