Best guy in town. Always friendly and quality cuts. Knows everyone and their family. Will always…read morego.

The barber who cut my hair was rude and inappropriate, as well as a bit strange regarding how he…read morespoke to me about my personal life. The haircut was quick and looks fine, but I was made to be completely uncomfortable during the process and will not be returning to this establishment again.

Finding a quality men's barber in rural central Massachusetts proved more difficult than I…read moreexpected. Most shops I came across were either classic small-town barbers offering basic cuts or salons geared primarily toward women's styling. Then I found Roots Barbershop & Lounge in nearby Wilbraham, and it felt like discovering a big-city grooming experience hidden in a quiet New England town. Housed in a beautifully restored historic building that once served as both the town's post office and train depot, Roots blends old-world charm with modern style. Inside, antique pieces mingle with contemporary décor, creating a space that feels both refined and welcoming. Though the shop is intimate, the thoughtful layout, with barber stations lining the walls and a lounge-style waiting area in the back, keeps it feeling open and comfortable. I arrived just before my appointment, and Ryan graciously cut short his lunch break to get me in, which immediately spoke to the level of customer service. As soon as he heard my Texas twang, we struck up a conversation about his South Carolina roots, making it feel less like an appointment and more like catching up with an old friend. That easy conversation also made it simple to communicate exactly how I wanted my haircut. The haircut itself was outstanding. The fade was clean, the beard trim was expertly shaped, and the finishing touches elevated the entire experience. Ryan used a straight razor to clean up my cheeks and neckline, a service that's becoming increasingly rare and finished everything with a hot towel infused with subtle notes of jasmine and honeysuckle. It was the kind of grooming ritual that reminded me why a true barbershop experience is about much more than getting a haircut. Thirty minutes later, I walked out looking sharper, feeling refreshed, and wondering how a shop with the quality and service of an upscale urban barbershop ended up tucked away in a small Massachusetts town. If I lived anywhere near Wilbraham, Roots Barbershop & Lounge would be my barber without hesitation.

Staff is very friendly and helpful. The best barber shop around for miles…read more Both my Dad and I go here when we see in town.

I've been coming here for 5 years, mostly seeing Todd and will continue to come here for years to…read morecome even though I moved 25 minutes away. All the barbers are friendly and professional and I have never had a single issue or complaint with my haircuts there. Todd has consistently helped me figure out my hairstyle and achieve the looks I had been going for and is just a good and pleasant dude to converse with.

Great place for a haircut!. Friendly barbers and it so old fashioned barbershop techniques. Awesome!read more

This place was excellent good staff great service. I got a great haircut here and they did an…read moreexactly job exactly what I wanted. I usually get a low skin fade that came out terrific. The woman who cut my hair was Becky I was so pleased and happy after she was done. One of the owner's Mark was very Hospitable and kind and professional The old pictures of this place does not do it justice they are at a new location 760 Memorial Dr. be sure to pull in the front of the location and park in the back don't get mistaken by the salon that is next to it. It is a pretty new establishment very clean very professional looking. This place has class and character. I Work near here and I'm from out of town and this will be my permanent place to get a haircut. Thank you Head Quarters. Oh they also provided excellent precautions for COVID-19.

I've been using Headquarters ever since I was a little kid when my father first brought me here…read more The headquarters family has always been great to my family and I. Mark, Maria and their team run the best Barber shop in the area hands down!

Great cut, hadn't walked a shop over 30yrs. Prices kind of high but I'm guessing it's the same…read moreeverywhere

Heard about Juny on Yelp. I went to see him and was very satisfied with the result. He gave me a…read morelow fade which I've never had, and I couldn't be happier. His attention to detail is outstanding and I highly recommend booking with him for a world class haircut. I will definitely be a repeat customer (I already booked another appointment).

Decent haircut, manly manly shop. Topics of conversation ranged from their upcoming move (less…read moreconvenient to me), TV shows, masks and vaccines. The current space is lovely, tho cramped and oddly formed. The new space will keep some of the touches (He had a faux brick wall put in.) and will have better parking. (Something hard to come by in the middle of town.) Not a perfect fit for me, but seems like a OK shop.

Love the folks at Groom and the cuts they provide. This is the place to be at the center of it all…read moreand get your look right in Easthampton. Craig RIP.

Rachel is Great! Her haircut rocks and my conversation with her was fascinating! I plan to return…read morewhenever I need a cut.

If you're in Massachusetts you need to come here. To be honest I would probably drive from Boston…read morejust to come to this place. I'm staying in North Hampton and drove down with my boy to this place. The detail put into these cuts are second to none. I've never had a better cut in my life. I'm talking every tool in the book. Mine was with Jay but I watched/talked to the other barbers in the shop work and they were just as focused. Shit is on point point point. There's a no calls/texting policy while getting a cut unless it's extremely important; I think that adds even more to the point that these barbers are here to work. Parking is easy. If you're trying to come on a weekend you need to make an appointment well in advance I'm told. It's Tuesday afternoon and Jay says his Saturday is already 100% booked. Weekday seems fine though, there is a sheet for walk ins and it wasn't too long. Big ass waiting area with almost 30 chairs and a TV. It was $15 for a Zero Fade & a little off the top, took about 25 minutes. CASH ONLY. It's lit, definitely come here. This is my new spot.

First time going here. Paul was awesome and very personable. I am definitely going back next time I…read moreneed a haircut. Easy to setup appointment online. Reasonable prices. Classic authentic and old timey barbershop feel(which was super cool!). The other barbers were super chill and friendly as well. I felt welcome upon entering. I hadn't had a haircut in years except at home by the wife(which does not count). Paul did all the decision making for me which I appreciated(length of sideburns, how brows should be cleaned up, what size clipper to use, length of top, and how the back should be trimmed e.g. square, rounded, etc.) I walked in looking homeless and walked out looking like a million bucks. Paul's Master barber license is evident in his work. He really paid attention to detail. My wife said I look so hot and that this is the best haircut I have ever got in my life! I can't think of any negatives about this place but wish the shave process with the straight edge razor was done a little differently and more like traditional barbershops: Other barber shops put a hot moist towel on your face that is somewhat scented with essential oil and is left to sit for a min or two prior to shaving. (The towels are pre-steamed in a tiny appliance). I feel like this allows for a closer shave. I also prefer the chair be tilted back during the process. Other than that, no complaints what-so-ever! Oh, his dog Poppy, is really cool, too! I really look forward to going back so I can feel like a million bucks again. Thanks Paul! -Joel I highly recommend this place. PS: I believe it's cash only. No credit cards accepted.

I was on a trip visiting some friends in the area and decided to give this place a shot. I had…read morewatched an awesome story about the owner giving out courtesy haircuts for local fire fighters for their work on a recent incident in the area. I was unsure at first given I'm not from the area but the owner is friendly and extremely personable. The shop is very clean and just an awesome setup overall. Highly recommended. And will be sure to stop by next time I'm in town. Thanks again Paul!