My son was traveling to return to his duty station after a short visit home. He broke down in the…read moremiddle of the night 8 hours into his drive with 8 hrs still to go. Tow truck pulled him to a closed shop. I found this on line and he put in for a call. They responded fast and made arrangements for the next morning. Long story short he got my son back on the road and was extremely fair on the price! Would highly recommend to anyone!

They did return my call and I provided them with all the information they needed. Unfortunately, I…read morenever heard back from them.

I typically do all of my own maintenance, but on my wife's 2013 VW Tiguan, I didn't have the time…read more(or the desire) to replace the water pump myself. I called and they asked me to drop off the car to take a look and confirm that it was the water pump which they did. They quoted me a number that I was happy with so I gave them the go-ahead on the repair. They called the following day to say it was ready to go and my bill had come in well under the quoted number (saving me approx $130 under the quote). To date, a year on, no leaks or issues whatsoever with the repair. I am definitely satisfied with my experience at this location and am actually headed over to discuss another issue with them this week.

My car broke down in Paducah, KY while traveling back to Florida from my fathers funeral in St…read more Louis. I had to have a new fuel pump. My car has 2. They replaced the bad one and broke the good one. They then refused to acknowledge their mistake even though the evidence discovered when I returned home by my regular mechanic is undeniable and scary. It's not an overstatement to say they allowed me to drive away in a car that should not have been on the road. It was a safety hazard to me and other drivers. They exacerbated one of the worst periods of time in my life. Their shoddy work cost me a lot of money, paid to them for my "repair" and then fixing what they broke when I returned home. If you break down in Paducah, KY., I suggest you use another repair shop.

Man did we screw up. We should have believed the reviews. We had to be selective because as both of…read moreus are on a fixed income. Mike knew that our money was very tight and decided to screw us anyway. We made it sound like he was going to give us a great deal and honor the price he quoted us. Sure he did. We maxed out our emergency credit card to pay him to fix an oil leak only to find it was still leaking. We took it back and he said he could definitely fix it. (For another$1100) Why he didn't fix it the first time was certainly all part of the plan, I'm sure. The icing on the cake is this is our only vehicle. We have to rent a car the whole time he has our truck and not fixing it. We are looking for a new mechanic that's trustworthy if anyone out there can recommend one. We're new to Kentucky and don't know anyone so we're going by others recommendations. Preferably one that the waiting area that doesn't reek of cigarettes. Just so disappointed and dissatisfied with this whole experience. Everyone else we've met in Kentucky has been so nice and has been a joy to work with.

My Truck lost all the coolant and took it in. Told me what the issue was and that at this shop he…read morecouldn't get that done on a F150 but his bigger shop in draffenville, advised me too check with Ford on Recalls to see if it was covered. It was, My wife was so insistent that ford wouldn't fix it and so i never called and made me take it elsewhere, boy did I pick right the right shop. Now I have it scheduled with the manufacturer to fix it. An honest shop is a rarity in these days.

Had appointment first things in the morning, dropped off at 7:30am. On my way home walking so an…read moreolder vehicle going in that direction. Later around noon called and said I was next up. Call around 1:30 and they told me it was on the rack. Walked back up to Troys at 3:15. My car was parked at the same spot I left it. Went in and asked if it was done and they said they never pulled it in, said they thought it was in the shop when I previously talked to them,which I believe was not true. The older vehicle I saw on the way there was in the shop but my car hadn't been touched. They just seemed to act as if they could care less. Piss poor costumer service will not be going there again. Service: General repairs & maintenance

From the owner: Top-Rated Car and Truck Repair by Troy's Auto Service in Paducah…read moreGet honest, expert, auto repairs and professional service today at Troy's Auto Service. Our goal is to offer the best auto services available at reasonable prices. Call today to schedule an appointment at 270-442-0966. Can We Fix On The Same Day? We know your time is valuable. That's why we are conveniently located near you in Paducah, KY. Most truck or car maintenance services can be done while you wait. Many repairs can be completed in as little as one day. Simple or complex, we will get your auto repairs done quickly and get you back on the road in no time. How Much Will It Cost? Since 1992, Troy's Auto Service has provided Paducah area customers with easy to understand estimates before beginning any work. Ask us about options to keep auto repair costs low or upgrades to keep your car running at peak performance. We stand behind all of our work with a guarantee you can take to the bank. Call today to schedule an appointment at 270-442-0966. Unmatched Car and Truck Repair Services in Paducah Our customers say they can't find the same level of expertise that our auto mechanics provide anywhere else! Our certified technicians and experienced auto repair specialists provide 5-star service on domestic and import vehicles of all makes and models. Call today to schedule an appointment at 270-442-0966 or email us. Discover What We Do! AC Repair, Car & Truck Care, Electrical Services, Electronic Services, etc.

Unfortunately we have had 2 deer collisions this year . Both times we went to Jeffs for…read more our repairs. They go out of their way to make sure everything is right ! I would recommend ! :)

Excellent ! Nicest staff took such great care of us! We will return & tell all our friends!read more

Truly a great family owned business. Everyone was so helpful with my car repairs. I was also…read moreimpressed with how much they give back to the community. Best body shop around.

Friendly atmosphere at the service desk! Did an absolutely tremendous repair job on my cadillac…read more Paint blended flawlessly. Couldn't be happier. Thanks, Geoff