This business dropped the ball twice while I was visiting from out of town. I did not have my…read moreinformation with me to access my unit so I called at 3:30, apparently after hours and explained what I thought I needed to gain access and was assured I would be able to go into my unit. I arrived during the only time frame I had open, could not gain access, Called customer service again and was told someone would contact me immediately. This did not happen, and I had to leave without my items. I live 10 hours away, and was only in town for a 3 hour window. When I contacted the facility and told them what happened, I was assured that I would be contacted later in the week with a solution. Three weeks later, I had to contact the facility again to basically be told that it was my fault, and that there was nothing that they could do. Poor customer service to say the least. Beware storing your items here. Less than six months ago they had a flash flood and some units belongings were ruined. I still don't know if my unit was affected because I was unable to obtain access, but apparently flash floods are an issue here. Supposedly, they are going to contact me again, but I doubt I will ever hear from them. If I do, I will be more than happy to revise my review if I get any customer service.

Love advantage storage found them reasonable as far as prices the rep that took care of me Sara…read morehelped me with everything I needed to know would recommend them as a storage I was more then satisfied compared to the other places I checked out.....Thank You advantage self storage!!

Inept management and poorly maintained. I've only been a customer 3 months and I'm regretting…read moremoving my stuff in here. Oh, and my locker (as well as many others) have already been broken into. This facility was acquired by iStorage ( https://www.istorage.com/storage/ohio/storage-units-loveland/4100-US-Route-22-W-853 ) in December of 2021. I started my rental at the end of November 2021. They did not handle the transition of the account well. I had to come into the front office during work hours to straighten out the account problems. 15+ lockers were broken into on the weekend of 5 Feb 2022. Mine was one of them. Numerous maintenance issues. Security doors not closing properly, debris remining in the halls and parking bays for months. Both elevators were out of service on 28 Feb 2022. There are no stairs to get to the second level, therefore my locker was inaccessible on Monday and I had to make alternate arrangements to store my vehicle load of stuff until they get their facility repaired. Obviously looking for another facility in the area. I suggest you move on to the next review and skip this facility. 2022 FEB

I have been renting before it was istorage and the transition was a little messy but the property…read moremanager got everything under control and now it's great to rent from there. Professional loading docks, everything is clean, there are bathrooms and drinking fountains. I am a big fan

I would recommend College Hunks moving company. We were very pleased with their service and their…read morecare and moving our furniture. They were very respectful. We would definitely use them again.

I'm a 20 year military spouse with over 6 moves under my belt and I felt it was extremely important…read morethat other families planning their long distance PPM (previously called DITY) moves (or corporate, personal moves - whether military or not) to be aware that College Hunks employees are not trained at all to pack boxes appropriately or load up a moving truck to limit damage as it travels. In addition, the job came in almost 3x the quoted price AND we received zero customer support or communication from the franchise ownership when we experienced problems (read below for details). The negative vibes started when their team arrived the morning of our move with only 2 people and no packing paper, no boxes, no markers for labeling, etc. Although the pack out had been confirmed with College Hunks' scheduler and main POC (his name was Alexander - he oozes confidence but he is not accurate, effective or helpful in a negative situation) two days prior the team didn't get the memo and thought they were just there to load a truck (it was supposed to be a pack out and load job). We had completed a detailed on-site meeting/walk thru with their scheduler, Alexander, and discussed picture boxes, wardrobe boxes, etc. so it wasn't that the company had never laid eyes on the job. The lead packer, Ethan, did get on the phone when I told him the actual scope and he quickly got supplies and 2 more people to our site, which was great, but it went downhill from there. If that had been the only issue I would not be leaving this long winded negative review. When we got to our destination we unpacked box after box after box with ZERO packing paper. Most items had not been wrapped or protected at all. All they did was take drawers and shelves of items and throw them into a cardboard box and seal it up. I had many damaged and broken glass, wood and ceramic items on the other end. I will acknowledge there was 1 packer, named Ethan, that did use packing paper and attempted to label boxes (after he borrowed a marker from us and after we asked them to label). He was the packer in our line of sight most of the day so we had no idea the others were not packing correctly or labeling anything. Ethan was great and had a good attitude all day - if all of their employees behaved like Ethan it would have been a very different move. Movers should know this but when you pack a truck for a long distance move and the boxes have no packing paper or internal support (and they're only 1/2 - 3/4 full) they all start to collapse and crush down from weight above as the truck drives and bounces. This is why we had so much damage. None of our boxes were labeled and the final straw was their cheap packing tape wasn't sticking to the boxes so as the movers at the destination site picked up boxes they were falling apart and collapsing on them. Items were falling out onto the ground as they tried to move stuff inside. I reached out to Alexander several times during the pack out, and also while we were unloading, with photos and expressed our disappointment and concerns and he assured me that the franchise owner would reach out within 24-48 hours to discuss what happened. Well, it's been over 2 weeks and crickets - not a single text, call or email. So it's clear their upper management really doesn't care about customer service. They got their 3x money and with job over we don't matter to them anymore. Take this review as a beware - they look great at face value but their team is not trained, equipped or supported by upper management.

Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

It was easy to schedule my move for May 21st by calling the number listed. The movers, Anthony and…read moreTony, arrived on time, were friendly, efficient and obviously knew what they were doing. They took care with all of my furniture, wrapping everything in moving blankets and loading them into the truck. I was having everything moved into storage and they had no trouble finding the place and quickly getting it all placed into the unit. I will be giving them a call to move me again in the future. Thanks guys!

This was my second time using A2B in 6 months and I had another stellar experience. I worked with…read moreAnthony both times and his crew on both jobs were great. They showed up on time, didn't need a lot of direction, and were super safe, careful, well-stocked with supplies, and efficient. Almost as important, they were kind and professional with my building manager and other residents. And Anthony has some impressive driving skills! He backed a 26' truck down into a tight driveway and into the INSIDE corner of a curved slope. I've never even seen anyone do that with a smaller truck.

Bought a 40' storage container from Millers. They did a fantastic job delivering it to exactly…read morewhere I needed it. Communicated with me every step of the way. The container was very nice. I would recommend them to everyone. Thank you Jason for the excellent service and thank you Pepper for delivering excellent service!

Jason was very accommodating on the time frame we needed the shed moved. Dylan came and moved the…read moreshed and leveled it up for us. thanks again for your help guys!

Awesome place to store stuff!! Best prices and so convenient. Highly recommended!! Owner is…read morefriendly and great to work with..

This is the best quality storage unit at the lowest price I had found. The owner was great and very…read moreresponsive.

I can't recommend this place more highly to anyone looking for a trusted place to store their…read morestuff. We needed a lot of extra care and help because we were trying to get things taken care of while out of state. The manager, Jeff was so accommodating with all of my requests for help. He went above and beyond to help wherever he could and never made it feel like an inconvenience, even though we were moving out of the unit. If you're deciding between two storage facilities, hands down, pick this one. They actually care about your stuff and providing great service.

Great space to store my stuff! It's comforting knowing while living in Hollywood, CA now, I feel…read moremy things are secure here in my hometown of Cincinnati. Jeff who runs this facility is excellent with customer service! Thank you Jeff for everything! :)