So I went to ok tire today in duncan for a tire inflation I rang through first and the gentleman…read morewho answered the phone was lovely. He offered to do it for free and I told him it was a dually and wanted to pay he said no,so I thanked him, he told the tire technician who's demeanor was mad to do it. he angrily let out a huff i went inside for a quote i cam out to to have a smoke to witness him ripping off the front drivers side hubcap with extrem ferocity and anger, i went inside and informed the service advisor of his aggression towards my vehicle and told him that I thanked him and he blatenly ignored me. he finished the tire inflation and I paid 5 dollars towards their pizza fund and left . i got to Walmart just up the street got out of my truck and noticed damage to both my front hubcaps and one of them I just purchased 1 month earlier, I rang it in and drove my truck back immediately he told me that his service technician was out on a service call and would get his side of the story and phone me back, its approximately 5 hours later no call . I was absolutely devastating that someone could willfully damage my property like that and I feel completely brushed off. here are some pictures of the hubcaps I will show passenger side first which was new 1 month ago I had a difficult time getting my hands on this one and looked at it frequently because I wasn't happy seeing a rusty rim so to see that broke my heart and was definitely in shock so to the owner and management I would at least bare minimum want to be acknowledged in person because I think that is the least you could do

Courteous, friendly, knowledgeable, thorough and a fair price - what more could you ask for in a…read moretire store. Oh yes, quick service - you get it all at this location. Need tire work done on your vehicle - look no further; this is the right place.

Sorry to say but on my 2 visits I found both the customer service and scheduling to be poor. For…read moreexample I spent an hour in the waiting area for a basic oil change. No explanation or apology. I won't be back.

Booked winter tire change appt on Sep 23 for service on Oct 1 at Kal Tire Duncan. Sep 30 received…read morea call from Kal Tire saying that the wheels I had in storage had not been transported from the Nanaimo shop where storages are apparently kept. This being the case I was rescheduled to Oct 3. On October 5 - a day after the wheels had finally arrived in Duncan, I waited 2 hours for my car to be ready despite the knowledge that I had already been inconvenienced. When the service technician brought the car back 5o me the first time, he noticed that the front office had not indicated that there were locking bolts sitting on the front seat that needed to be used. The service technician then took the car back on the hoist to put the correct bolts on. This took another 30 min - the technician blamed front office staff for not writing on the work order that the bolts were sitting there on the passenger seat. Now I understand that sometimes staff doesn't show up and that can cause delays but shouldn't the customer be called to advise there may be an extreme wait? I am not impressed.

I have decided to post a review because the service I have received at Duncan Midas has been, in a…read moreword, excellent! The shop manager Jasmine provided very honest and transparent estimates that left I the customer knowing what I was paying for and why. I will be using Duncan Midas for my car service needs and would certainly suggest that others do likewise. Norm Thorne

A little over a year ago I had the entire exhaust sytem replaced on my truck by Duncan Midas. I…read morewas shocked at the bill and left feeling like I'd been gouged. 13 months later a metal part broke on the exhaust pipe creating a leak forward of the muffler. They agreed to replace the part, as per their guarnatee, but I would have to pay for the installation. How is this fair? It's like their saying, "we'll replace the defective part but split the cost with you." Maybe I'm old fashioned but to me that is poor customer service and a very weak guarantee. That pipe was on for just over a year before failing, and I use my truck very little. When I arrived at the shop for my appointment there was no one in the office and I waited several minutes to be acknowledged. Then I sat for half an hour while my truck was still sitting in the parking lot. There was an empty bay, and a few mechanics seemed to be shuffling around the shop but not actively working. Other customers were also waiting impatiently. My already shakey confidence in Midas evaporated completely and I left without having the work done. I'll take it to my own mechanic where I know it will be dealt with reliably and I won't be overcharged.

After taking my car in for brakes,leaving car overnight ,waited all day till closing time,finally…read morereleased my car.,On my way home heard loud scraping in rear drum brakes while trying to brake on the highway.thought I had a flat.Got home checked tire no flat.Few days after had to go to hospital but couldn't take a chance so I decided to bring it back to Canadian tires which I did again had to leave car overnight because they were closing.Asked the worker Chris when they could have it done and he said they'll get it in first thing in morning.I called the store couple times during the day,they said they had to order another part, apparently the ones or the one they put in was deffective.So again waited till almost half hour before closing.I called the so called only manager who ran the whole store.Asked for superviser to which she said there was no supervisors,she was the one who ran the store.her name is Jamie.she was not helpful at all she was even yelling so hard I had to close the phone.When I finally went to get my car this guy Chris wanted another 600$ which I already had paid .then he tells me they fixed it for free the second time .which I already paid the $600 Chris told me I wasn't allowed to come back to the store that they wouldn't fix my car again.I told him he needed to find another job.the nerve of these people taking advantage of older people .I am shocked that they get away with it.They stick up with each other.When driving my car home it s running very rough bumpy ride.I have to go to another garage to see what Canadian tires have done to my car.and they will have to pay for what they did.very awful company.never again thanks to this idiot Chris the worse

I took my disability equipped van to canadian tire in Duncan. It needed 4 things done, after having…read moreit for 4 days they had done 2 of them. Then the idiot manager told me they had found rust in the rear and therefore they would not fix the horn button and the power sliding door(?). When i questioned this the same guy said "If I run into the back of you and my family is killed, it will be your fault." WTF? Buddy if you run into the back of me then everything after that is your fault. They then tried to charge me for work they hadn't done. When I got home I found they had mangled my wheel cover trying to put it back on. These guys aren't fit to work on bicycles.

I had diagnostics on a check engine light done the same day, literally squeezed in because I was so…read morenervous to drive more. Much appreciated!

I took my 1951 truck into H and M to see if they could make it run better when I got it back it…read moredidn't run any better, charged me $300 and when I got it home I noticed that both mufflers had been crushed. I went back to H and M and they told me that they didn't do it. I told them that they must have done it because I had never run over anything and no one else had ever driven it since I had the new mufflers installed. They still denied doing it and when I said that I would show them how they did it on their middle ramp they asked me to leave and offered to give me the $300 back that I had already paid them. I took the money. When I got home again I found 2 broken engine mounts and 2 dented chrome valve covers. I went back with the motor mounts and they physically threw me out of the shop. They must have run it at speed up onto their center ramp and because it is low they hooked the mufflers on the ramp pulled the engine back far enough to break both engine mounts and dent both valve covers on the firewall. Use these guys at your cars peril

I can't say enough about Ritchie and the crew at Kicking Horse I originally called to find out the…read morecost on an engine rebuild. on my 2002 Jeep Grand Cherokee 4.7 and they recommended a remanufactured engine which would eliminate the knowing weak points of the 4.7 from the start I got nothing but fair pricing and straight answers so when I was comfortable, I added more work like engine mounts, torque converter, fuel pump new radiator and list goes on but when all the work was finished, they had completely saved my beloved jeep and its up and driving again I can't thank them enough. if you're looking for a shop that can deliver a turnkey project with honesty look no further because they took very good care of my jeep and its back on the road and I will be a returning customer without a doubt.

Jerry is the best out there. We work close and he's always willing to help, provide some insight or…read morewhatever services you need. Nice to find an honest mechanic.

i do most of my own work but have had dixon and fraser do my alignments for several years now. they…read morehave consistently done good work. today the mechanic brought me in while the car was on the hoist to show me the results on the computer which showed it was mostly within spec and didn't require adjustment, but that a few bushings were fatigued and should be replaced soon. before doing that though, he suggested i swap the two front tires myself to see if that affected the pulling i was experiencing. so i did, and he was right. so i then swapped the front tires to the back, problem solved, and dixon and fraser only charged me $33 for the check. very honest of them.