Our roof was damageed due to the storms in St. Louis. After State Farm denied our claim, we emptied our retirement to put a new roof on our home. Naively we contracted with John Beal. At first everything seems great. Days after removing our existing roof we were told our home required 152 linear feet of tuckpointing plus 7 chimneys. Megan with John Beal informed us the cost was $16,000.00 with their tuckpointers. THEN, Megan advised us that if we didn't use John Beal's tuckpointers, we would void our roof warranty from the roofline up. Feeling the pressure we agreed to use their tuckpointers. On their first day, John Beal tuckpointers stole our used, crumbling and reclaimed bricks we stored in our backyard. I caught them, on camera, I immediately called Megan and also texted Megan. Her response was "they will replace your bricks". NOT, I apologize and we will take those bricks down and use new bricks for the $16,000.00 but "they will replace your bricks". After seeing them steal our belongings, my husband left work early to check on our home. He arrived to find the tuckpointers using our electricity and seated on our water hose hideaway. This is a big deal considering John Beal promised that "their contractors use generators not the customer's electricity ". Megan & her boss Sam were alerted to the problems but did nothing to address them. Now, it's day 2. My husband stayed home to ensure our property was treated respectfully. Well, the contractors didn't come. In fact, when I contracted Megan she wasn't even aware they didn't come. She called them & found out that they didn't come because they needed to get their generator & some bricks. Can you believe that??? We couldn't either. Yet, day 3, they come & once again are plugged into our home's electricity (also caught on video and pictures). Once again, I texted Sam, texted Megan & called Megan. Her response is "I will talk with the crew lead". Day 4, Noone comes. No call from John Beal either. Day 5, the contractors come prepared with a generator but our photos and video cameras don't reflect any bricks. However, when we come home, the disrespect has returned. Our front yard ,back yard & landscaping are littered with water bottles and Gatorade bottles. Our cameras reflect the contractors left our home without even attempting to pick up their trash. As always, we took photos and sent them to Sam & Megan.The tuckpointers finally finish. Next up are the roofers. Unlike the original roofers who tore off our roof, these roofers did not tarp our yard. They threw everything in our yard, see attached pictures. Additionally, these roofers decided to access our property over our locked 7ft wrought iron fence instead of calling us or even ringing the doorbell. Might I even mention, this was 6:47am when we were still sleeping. So imagine how it felt for us to see strange men walking around our secured backyard. This was also, captured on our cameras in the backyard. This incident was also brought to both Sam and Megan's attention. Sam remained silent but Megan responded that the the contract says they can arrive as early as 6am However she did apologize for them "jumping our locked gate". The remainder of the roofing was relatively quiet after this point, however our yard has issues. The roofers used equipment to try to clean the yard "as best as possible" but a week later, we are still finding roofing materials and metal screws in our yard and landscaping.
So, let this be a warning for homeowners before you contract with John Beal. We don't believe we would have received the level of disrespect, lack of professionalism, lack of communication nor been victims of THEFT if we weren't Black City of St. Louis residents. Yet, we are and regret we wasted our entire retirement money on John Beal.
If anyone would like to see text messages, pictures or video so you can understand how disjointed and unprofessional they are, please email me at beantownkitchen@gmail.com.
We've also shared this with local media so other vulnerable homeowners are aware. Look for that soon! read more