My 3 car detached garage burned down last night. Matt O'Malley has not returned our calls all day…read moreafter leaving 2 messages this morning. We worked with Matt to set up our policy and have paid for it faithfully for several years. We have talked to State Farm adjustors today and they have filled us with dread as they outline how inadequate our policy is and how difficult they will make it to replace our structure and belongings. We do not feel State Farm is on our side.

If you are looking for a new insurance company or even if you are looking to purchase insurance for…read morethe first time; do not hesitate to contact Matt and his team. You will not regret it. Everyone on staff is extremely pleasant, knowledgeable, patient and helpful. The customer service that they provide is a true rarity--not only in the insurance industry but in customer based businesses as a whole. They honestly do go above and beyond in every aspect from ensuring that you choose the policy that best fits your needs all the way to assisting with a claim however they can. Working with Matt and the team has shown me that people still care about their customers. Thanks again you guys, especially to Matt and Kim!

When our State Farm rep of 15 years retired, I wondered who would take their place. Libunao State…read moreFarm was assigned to us, and they alway take care of us. They go above and beyond, and their staff are always so warm, welcoming, and genuine. I truly recommend them for all of your insurance needs!!

Worked with Gabe switching over our house and autos, he made it an easy process and saved us a…read moregreat amount! He answered all our questions quickly and professionally.

We recently switched to this insurance agent after being with another for 44+ years…read more It has been a fantastic transition !! Emma Meier has been so helpful all the way. Every question answered in a timely matter . If your having any doubts or issues with your current insurance company, just call this agency ask for Emma she'll answer any questions you have . I think you'll be amazed like we have been . Cristi Leisure

Emma, Wendi, & Doug are amazing, any type of insurance you could possibly imagine they can help you…read morewith! Ultimately my favorite part of working with this team is the breeze and understanding that they tackle such important choices with. Amazing customer service!

I recently needed to refinance my home, and discovered friend of seven years was working with…read moreGrandview lending and was a mortgage broker, exactly who I needed. The process was simple and when I needed to present a document, it was easily explained to me what I needed. With good communication from the team at Grandview and my responses, we were able to get the refinance done in under 30 days. Thank you all so much and if I need to refinance I'm sure to come back and I recommend anybody else to use Grandview ending as well.

great experience with Durrell! highly recommend himread more

Doug is great. He manages all of our investments with care. I know that I can trust him to take…read morecare of my stuff and to communicate with my accountant during tax time. He genuinely cares about our portfolio, and is constantly looking for ways to earn us the greatest return. The price of having a financial advisor is so much cheaper than I would've anticipated and the peace of mind is totally worth it. I would not go anywhere else. I wholeheartedly recommend!

So I gave them five stars originally because they were kind when first setting up my auto policy…read more However, about a week later I get a message from State Farm saying that if I don't enroll in the safe driver program my rates are going to go up. I then reached out to Brooke Palmer's office and they told me that if I didn't enroll that my monthly rate was going to go up over $100. I don't remember the exact amount I want to say around $130. This was NOT told to me when I set up the policy at all. I mean you should have to tell somebody that when they first set up their policy. We're talking about a difference of over $1,300 annually. I mean what?? They are using deceptive business practices in my opinion. I then reached out several times after this to try and resolve the issue. They ignored me for 5 days. When I did finally receive a text from them (NOT A PHONE CALL AS REQUESTED) it read as follows: "Hi Michael, we have received your text and your email and have noted how we can do better. We appreciate you letting us know. What day should we put through the cancellation?" So instead of trying to resolve the issue with me and figure out how something like this could have ever happened, this was their answer?!?! That is really sad. In my line of work if I give somebody my word that's what it is. If I make a mistake I fix it beyond what most people normally would to ensure that I get to keep my client. Not this place! All they care about is making the rich richer and the mighty dollar! I highly discourage anybody from doing business with them. Let's fix our community together and we can get rid of businesses practicing deception. What they should have done was first apologized for giving me incorrect information. Whether it's because they intended to lie or because their staff is not trained properly doesn't matter. I left a good insurance company to come to them and all I got was lies. I reported them to the attorney general's office in Indianapolis, the better business bureau, and the states insurance department as well. Heck the owner of this establishment couldn't even give my wife and I a call to apologize or anything. Just terrible!

Always awesome to work with!!! Anytime we have issues we can count on Brooke Palmers folks to help…read moreus!

Professional, friendly, prompt, and affordable tax preparation. Finally what I've been looking for…read more Thank you thank you thank you.

Kellie and her staff are very helpful and exceed expectations for their customers. I'm very pleased…read morewith the service I have received.

Kellie Taylor and her staff have been awesome to me over the years. I've trusted her to insure…read morethree vehicles as well as other policies. If you are looking for an attentive and dedicated agent, you can trust her to get things done and with great care and professionalism. Thank you Kellie!