Yesenia is so fantastic. John seems to employ the most well rounded, patient and helpful individuals who really do go the extra mile for their insureds. I transferred from another agent from another city and I can assure you not all agents and their offices are cut from the same cloth. I appreciate Yesenia going the extra mile to resolve unauthorized discrepancies on my account. read more

Been my insurance broker for couple years now! Always offering great service and very helpful to find good prices for our car policies! 100%recommend! read more

I have canceled my policy for months now and they continue to charge me monthly unauthorized and having no policy with me over 6 months . This is ridiculous and when I called to cancel my policy they kept insisting that I keep the policy because I will not find a cheaper one anywhere and would only remover a couple of dollars . They would keep raising my policy when I was with them without any notice. read more

On August 19 I was told I would receive the final coverage approved paperwork that Wednesday. Unfortunately that did not occur. I only received a temporary form and the documents did not finish processing and still currently a week later are under pending. I requested to speak to John the following week and the supervisor denied me access to contact him by email. When I continued to ask for his email she stated she herself actually didn't know it and she would email it. That also never occurred. Instead she quickly said John at something, something and refused to repeat it when I told her I did not know the spelling. I wish I had the opportunity to speak with John myself and get a better understanding of the process and coverage instead I was given the run around by his supervisor. And had to search online for more information. For the purpose alone that his supervisor was unnecessarily rude and very unprofessional, definitely not demure. I would not recommend anyone the drama this woman feeds off as normal behavior, honestly very unhinged. Going to further advise family and friends to avoid this location like the plague due to her tone and unwillingness to be kind. read more

Love John have been with him for some years takes care of business and very honest ! Forever a loyal customer

Would recommend getting insurance through State Farm! They really help out with your insurance. Yesenia was super helpful and friendly!

Literally THE BEST insurance company/branch I've EVER had!! I started off with them over 5 years ago with Danny's help. He treated us like family anytime there was any issue or question and really made us feel like he cared. Now 3 years after moving back to California I am a very satisfied RETUNING customer. John (the manager) has been helping me out this time with the same honest, friendly treatment. These guys DEFINITELY live up to the state farm moto!!! (Always there). Thanks again to Danny and John. read more

Came in to talk about a life insurance policy with John not knowing anything about life insurance and he explained eveything I needed to know very throughly. read more

This guy responds instantly. He's super helpful and friendly. Glad to have him as my agent.

John is the best! PERIOD! I have been with State Farm for over 40 years and when my original agent passed away I found John. He has helped me, my family and friends with insurance and more. He will go out of his way to do the right thing for you. I moved to Nashville and he turned me on to a good agent here but I still call John for advise. Thanks for your great work. Mitch Glanzbergh read more

I've been a customer of John Hernandez for about 4 years. I have life and motorcycle insurance and pretty soon car insurance as well. Let me tell you, he's a great guy. Honest, caring, friendly, and knowledgeable about his insurance services and field. He's helped me understand every policy and has answered every question I've had. On top of that he really cares about his customers, he's really given me great life advise in the past that have changed things for the better for me now. He's the only insurance agent I trust in the business. read more

John came highly recommended by our friends and he was the easiest to deal with and provided us a great coverage plan for our home and auto with additional protection as well. I would recommend him and his team for any insurance needs as they provide great rates along with prompt responses and guidance needed during escrow making the overall process really smooth. read more

When I first purchased my vehicle a couple of months back, I was very anxious about insurance. However, John and his staff made it very easy to navigate what I needed. They are very welcoming and have set the standard for insurance agency professionalism. I strongly recommend you give John a call! read more

Insurance is a hassle regardless of what needs to be done - Roy and John have gone above and beyond to make sure we are covered in the areas we need it most. After dealing with incompetence at our previous providers - I feel more secure knowing I have Statefarm to protect me and my family. read more

Everyone says you're like family, but here they really mean it. John and his team go above and beyond what is expected as an insurance agent. I would highly recommend him to anyone who asks me where I can find a great deal on great insurance with excellent customer service. read more

called their office, made a quick appointment. Walked into a clean professional office. I was greeted right away. Sat down with Danny. He was knowledgable about coverages. All my questions were answered. I was in and out quickly. Hassle free. And I got insured! Thanks Danny. A+ read more

I just moved from CA to NV and needed a new auto insurance agent. My agent highly recommended John and referred me to him. He gave me a call within 20 minutes and he made the switch super easy and very quick. Two of my favorite things when dealing with anything like insurance. read more

As a younger person and looking into insurance policies for the first time, John took the time to help me out and educated me on all the different types of policies out there. Its something that other insurance agencies didn't do for me and thats why I highly recommend working with John for any of your insurance needs. read more

Yesenia is always willing to help. Great customer service and good to resolve issues. Would always follow up on your claims. Would continue doing business with this office and Yesenia. read more

John and his staff have been wonderful and patient with me each and every time. From me forgetting to go to my scheduled appointment to rescheduling me another time, they've always been professional and extra helpful. Each time I connect with them, I get the answers I need and in a quick and timely manner. You need to go to John for all your insurance needs he really knows what he is talking about and will you get you the best insurance to meet your needs. Thank you John. read more

My entire family and I have been with this agent for years. John and his staff are very professional and friendly. They're always willing to help and have a great attitude. I can't imagine having another insurance. Thank you! read more

John Hernandez and his clueless employees cost me hundreds of extra dollars and made my life a living nightmare for almost 6 months. I am a rideshare driver and I need insurance coverage so that in the event of an accident while driving for rideshare my coverage is based on my personal insurance deductible and not the outrageous deductibles that the rideshare companies want. So in mid June of 2018 when I called and spoke to Danny (an employee in John's office) he assured me that it would be no problem to add this coverage to my policy. A few weeks later I still never received my policy in the mail and a month later in July when my first automatic withdrawal came out I noticed that the amount was less than it was supposed to be. I immediately called John's office and left a message asking him to clarify why the amount was not correct. No one in his office ever got back to me. 1 month later in August this same thing happened again. I was not charged the full amount I was expecting to be charged. This time I called and emailed several times to make sure that Danny in John's office got the message that I needed to hear back from him regarding the discrepancy. But it took them over a week to get back to me. When Danny did finally get back to me he explained that the reason the amount was not correct was because the rideshare endorsement had NOT been added to my insurance! In addition to this, I would now have to pay $50 extra per month to make up for what I was not billed for. This means I would be paying for coverage that I did not have for almost 3 months. Of course neither Danny or John saw it this way. They saw it as I now owe them money and I was in the wrong. Therefore I wasn't paying extra, I was just paying what was owed to them! What was even more insulting was that neither Danny nor John could seem to understand why I was so upset. You see they both assured me that had something happened during that three months when I didn't have the rideshare endorsement I still would've been covered. However what they didn't understand is that in the eyes of the rideshare companies if the endorsement wasn't there from the beginning, and something happened, that meant I was driving without proper insurance and would have been suspended as a driver therefore eliminating my primary source of income all due to their incompetence. So I gave John an ultimatum both over the phone and in writing. That if he or anyone in his office made one more mistake that he would be fired as my insurance agent and that I would be going with someone else. It was also at this point that I asked him to cancel the automatic payments that would be coming out of my bank account since the amount was going to be $50 more that I was expecting to pay every month. As a precaution I looked at my account a few weeks later to double check and the automatic payment for September was STILL scheduled! This time instead of dealing with John and his agency, I called into customer service at State Farm directly. They were able to remove the automatic payment for that month but explained that my insurance agent would have to permanently remove the payment plan from my account and that they would send him a message to do so. Unfortunately, this cycle went on for two more months where the automatic payment would be added back and I would call in and have it removed. The final straw came last week when (after the payments were suspended once again) I started receiving repeated phone calls from someone named Cynthia in John's office. She was calling because my insurance payment was past due and wanted to know when I was going to be making a payment! I felt like I was now dealing with a collection agency! Once again I reached out to State Farm customer service and they informed me that I could change my agent to another agent at State Farm online and that the process would be the best way I could disentangle myself from John without going through the hassle of canceling my policy. I initiated the change online and was prepared to put John Hernandez's office out of my mind. But that's not where this story ends... Three hours after I initiated the change of agent request I got a call from an unknown blocked number. Surprise, surprise it was John Hernandez himself calling me about the change of agent request. He seemed to have no idea why I had put in a change of agent request. I reminded him of my earlier warning and the continued billing problems and told him he was fired. One hour later I received another call, this time from John's main office line. But this time it was someone named Juan. He too had seen the change of agent request and was wondering what was going on and why I was changing! I have to admit I couldn't help but feel sorry for him. The lack of communication wasn't just with customers, it was with John's own employees. read more

Great customer service and they would answer all my question with great certainty. I'm happy I came to them especially purchasing my first car insurance. Thanks to Isidro and John. read more

Recently switched to StateFarm and I'm so happy that i did! John and his team have been so great, so welcoming, and communicative!! When you walk into their office, it feels like home! read more

I don't know who I like more, John or Danny. They are both hilarious, friendly and helpful. As I purchased my first car, I wanted to feel secure about the type of insurance I was getting and also not break the bank. Which I found was not an easy task to locate after receiving some online quotes. After speaking to a friend she recommend that I go in to see John and Danny. So I did. After a few minutes of going over everything I had car insurance that I felt at ease with. It definitely helped that Danny is very talkative, and knowledgeable about his field. Not to mention they saved me tons! So if you need insurance, and really good insurance, go see these guys. read more

I love everything about this State Farm location, I can't express how great JOHN and DANNY have been with me and my sister (also a state farm insured). They are always there when we need them whether it's a simple question or the start of a claim. If you are looking for an honest, helpful and knowledgeable agent I suggest you pay John a visit, you definitely won't be disappointed! Thank you to all the staff at this location, you guys are great! read more

Like a good neighbor, State Farm'John and Danny are there. I was reffered to John's office by a family member and I can see why. They are friendly, knowledgeable and answer all your questions. They helped me understand what full coverage insurance really is and what it isnt, you think you know, but you realky dont. I walked out with auto, life and renters for a few more dollars than the auto alone. They are very competitively priced and worth every penny. Stop by or call them and tell them I sent you so that I can earn a few $10 referral bonuses. read more

I've had many insurance carriers throughout the years and dealt with many so called "agents ," and I now felt that I've been cheated aaaaaaall these years. I have always carried insurance but turns out I have never had the great insurance I was sold on. I ran across these guys on line by placing my information on line because I was tired of dealing with broker and all of their hidden service fees. I was contacted by a nice gentleman by the name of Danny. He greeted me with a warm "Hello Vanessa, can we talk about your insurance?" I said sure and the rest is history. After about 15 minutes of having Danny school me on insurance, I felt like I too could be an Agent. He was very patient with me answered all my questions and concerns, he took his time and explained every coverage in detail to help me understand what I had and what I should have. He gave me options and I made the decision, I felt like I bought a policy from a warm caring Agent that genuinely has my best interest at heart. I can't say enough great things about Danny and John. When I went in to sign the documents, I was impressed with how clean and how good it smells in the office, it is very warm and inviting and I had my name up on a welcome board. It was such a subtle touch but it made me feel special. I found the great deal I was looking for, great knowledge and some pretty cool guys that made me feel like a friend. Thanks again guys.. I'm gonna tell all my friends and family about you. read more

I was on the search for house insurance for my first home. I was lucky enough to find such a caring home insurance provider in John. He invited me in to meet himself and his team. I have nothing to say but wonderful things to say about them. They took their time with me and really made sure I understood not only my home insurance policy but other insurance policies that I might be interested in. As a first time policy holder I had so many questions and they gave me their honest opinions and advice. I really appreciated it. I will be back soon to add to my policies etc. and I am confident that they will take care of me and my family. read more

Awesome customer service. I needed a quick inspection of my vehicle needed to upgrade to full coverage and John went outside in the rain to take pics and look underneath the car. And all this was done with highest courtesy , kindness and appreciation for just being a customer. Thank you guys and keep up the good work. read more

Excellent customer service, very helpful in a time of need . He really puts an emphasis on customer service . I will refer all my family and friends to him if they need any of there Insurance needs read more

One of the best Agents I have worked with!! He is not alone, A gr8 team, Danny is always helpful because he is knowledgeable!!! 5 years client for both of my business!!! read more

Amazing customer service. we just purchased a new home and had lots of questions John answered all of them and made our process smooth and easy. I would highly recommend John. read more

Danny and John are amazing!!!! I Always feel welcome and I kn they take care of me. I wouldn't go anywhere else for my overall insurance! I live in Northridge and its totally worth the drive all the way here for them. These guys are once again amazing people!!!! Go here to get a quote they take care of you. Feel completely covered over all just like there cheesy commercial. Lol it's cheesy but it's true with theses wonderful guys! read more

John Hernandez - State Farm Insurance Agent - Danny and John rock!!! Always fun when I come over. Next time I'll bring a bigger cake lol enjoy guys!!!!! - Auto Insurance Near Me - Pacoima, California

John was the insurance agent I was looking for someone who is on top of their game. If you're tired of your old insurance agent and looking for a new one John is definitely the guy. He is very knowledgeable about everything broke down all the numbers for me to understand.Thank you once again John ! read more

John is the best insurance agent StateFarm has!! He's always so willing to help and friendly! His team as well, including Danny! He's always so helpful with any issue that comes up and any changes we need. We go to them for all of our insurance needs and will continue to. We love John as our agent! read more

John and his team are the best at what they do! Juan helped me with my policy and get my life insurance going. I'm glad I chose State Farm!

Being that this year I made the first car purchase, I knew my insurance would be through the roof. Ended up going with state farm and it was by far THE BEST choice. Danny and everyone there at State Farm is awesome ! Very helpful every step of the way, even got myself some life insurance, THANK YOU DANNY! and thank you state farm! read more

John is the best StateFarm Agent In the whole valley he's always available when you need him. He knows exactly how to help you with anything you need. He goes out of his way to make sure you are taken care of. The best insurance agent I've ever had !!! read more

I have to say these guys are great!!! They are always whiling to answer my questions and address any issues I have. I have all of my cars and my life insurance with them. They aren't the best at returning my calls but its ok I can bug them all day if I need to... Insurance wise state farm has never given me any issues when I have had to use them. Great job guys its always a pleasure talking to you guys. read more