Fenwick is such a huge store! With an entrance on Northumberland street and one that opens onto The…read moreMonument as well as having other exits and entrances into different parts of intu Eldon Square...to say the least, I get very lost when I go in there. To confuse matters, there's also steps and stairs taking you here, there and everywhere! I much prefer Bentalls but I can say, Fenwicks does have a range of good name concession stands (which follow with the price tag), a make-up floor, some cute bits and pieces of stationary and randomly, some food joints which includes a sushi joint that kind of smells up the place. The layout is pretty confusing so I haven't ventured in too many times. There's wifi in here but you have to sign-up and it takes a while to be connected... The Christmas window this past year was pretty cool though (not sure if it was worth the queues or the aggressive shoving!) The building front from Northumberland street is a looker, if nothing else, Fenwicks can offer a visually pleasing building to admire.

I love Fenwicks! It's a fantastic department store with everything you could need under one roof…read moreand my personal go to place for a cosmetics and clothes fix! Whether it be perfumes,international foods from the food hall or homeware products Fenwicks has it all. There's a great choice of places to dine too including an American diner and Cafe 21 for those who literally like to shop until they drop. Plus what a bonus!! Every Christmas time they unveil their Christmas window (which changes each year) and flood Northumberland street with the cheery sound of Christmas music!

Newcastle's Debenhams is nice, modern and shiny but every time I pass through it, there always…read moreseems to be something missing. The staff seem very disinterested and are never any help in the slightest. Once I was lost and the girl who "helped" me just lazily pointed her finger to where I needed to be. It was actually the completely wrong direction that I was pointed in too. There is a restaurant on the top floor but it's a bit dark and I'm not really a fan of department store brasseries anyway. On the bottom floor there is a small café which is much nicer and is the shining light of the whole store, serving up generous helpings of chocolate cake and large mugs of coffee. I do like the toy and gift departments as well, but in this store they are allocated a small chunk of the third floor, as far away from the store entrance as possible. You could just use the lifts to get to this quickly but they always have large queues as they are just not big enough for a store of this size. The Metrocentre store should be a role model for this one because I always walk out of the Metrocentre Debenhams satisfied but it is not the case with Eldon Square. Even if the staff had smiles on their faces I would walk out happier!

I am disappointed that NewDay (Debenhams credit company) suddenly increased the interest rate on my…read moreDebenhams Credit card without explanation, forcing me to cancel the card. I have been a Debenhams card holder for many years and consider myself to be a loyal customer. NewDay had a "couldn't care less" attitude when I discussed their reason which leads me to question if Debenhams are aware of the loss of their customers through this method. NewDay are run by the Santander Bank. Say no more...

Now that BHS is gone, TJ's is one of the only reminders of a High Street that didn't consist of…read moreH&M, Topshop, Zara and New Look. It is a bit of a dingy old place if I'm being honest, but they have some killer sales sometimes, which go down well with Newcastle as the shop is usually pretty busy when they have reductions. The ground floor has a small beauty department at the front with clothing and shoes towards the back. There is a small stretch of basement as well which has the bed department. I never find myself buying ANYTHING in here but it is always good to browse around if you are on Grainger Street. Upstairs, they have the homeware department which is extensive. I think it covers the entire first floor! The actual products are a bit dated but they are going cheap at really affordable prices. I think I saw a JML stand too, which I've only ever seen before in Woolworths and BHS! Very rare! If you go upstairs again, then you will be smack dab in the centre of the electrical department. I must admit, it is slightly chilly up there as they usually have all of the fans turned on full blast which is a bit unsettling. Up on this floor is the restaurant which looks fairly decent for what it is. It also boasts big windows with views over Grainger Town. But I have never eaten here so I do not know what the food is actually like. As the final remnant of the 20th century High Street, it does a great job and is worth a visit every once in a while. If you are a younger shopper the clothing is a bit lacklustre and is just rails and rails of granny and grandad clothes.

This is a department store that reminds me of being a child in the 70's. The store is a little…read moremessy and in places quite gloomy but there is usually a good range of goods, particularly branded cosmetics, and the prices are very good indeed. If you like named brands with affordable price tags then come to TJ Hughes, but if you love the big glitzy displays and designer price tags of Fenwicks and John Lewis then this place is most definitely not for you. The store is not in the main shopping areas of Northumberland St. or Eldon Square, but it is fairly central (5 minutes walk from Monument Metro Station). There are no lifts or restaurant, it's quite basic but a good place for a bargain. T J Hughes 86-92 Grainger Street NEWCASTLE UPON TYNE Tyne And Wear NE1 5JQ Tel: 0191 222 0017

I was in the Northumberland Street branch recently, as I was visiting family in the North of…read moreEngland whilst I was back in the UK for a few weeks. I've visited the branch a few times over the years, and the majority of the staff have always been so lovely and incredibly helpful. However, during a recent conversation with a lovely and helpful staff member (we'll call them SM: A), another member of staff (we'll call them SM: B) randomly came briskly - almost marching - over to myself and SM: A, and proceeded to rudely interrupt our conversation, stopping it entirely, and THEN interject that SM: A needed to get back to work, implying therefore that they were not doing their job. Most times I have visited that particular branch over the years, SM: A has been present and I don't think I've ever seen them stop, much less slow down! Some other similar staff members, on the other hand, they seem as though if they slowed down any further they'd surely stop and proceed to go in reverse!

Caters for all ages. Up to date fashions as well as classics. Reasonable value for quality.read more

Despite being a good size over two large floors and a store one could even get lost in, as well…read morepointed out in the only other review for this store by Ben C, the size of this store is dwarfed by my local House Of Fraser store located at Manchester Deansgate, but the store second closest to me in Altrincham is smaller and less modern than this store, the modern feature is really important for a store in the 21'st century, especially in a shopping mall where they are unlikely to be restricted in terms of planning by restricted buildings etc, as is the case here with this branch of House Of Fraser being located in Gateshead. For me, being able to locate a House of Fraser (HOF) in a mall is incredible but this shows the size of the mall is just huge, for those who didn't know the Metrocentre in Gateshead is the UK's largest shopping centre. The floor seemed a little bit uneven in the stores, there seemed to be a slightly steep slope and individual store for every individual store/brand in the department store. None of the staff seemed too welcoming and friendly - a big let down. The store guide and menu right at the front of the store, which some locations such as Manchester Deansgate and Altrincham do not have is good, and saves you walking around the store for example to see what the restaurant/cafe inside actually serve, and it also helps you find what you want in the store too. A slight struggle in deciding an overall rating as I could argue for either a two or three star rating, albeit the three star rating in this case would be slighlt generous, albeit it is quite a maverick move to actually include a HOF in the mall, I feel this unique and interesting twist gives this branch an edge to just step over the mark and deserve a three star rating.

Ugh, I always get lost in here! There is no set path to follow, and there will always be an…read moreinstance where you are on one side of the store and the thing you need is on the other side. There are lots of clothing concessions like Barbour, French Connection, Ralph Lauren, Calvin Klein and more. The perfume department unfortunately doesn't have an end to it so if you hate being sprayed by the assistants, I advise you to enter through the upper mall or the car park and avoid the lower mall entrance at all costs. There is a pleasant looking restaurant on the first floor called Café Botanico which I will have to check out the next time I come down to Gateshead. Although it looked like the café didn't have their own toilets, so be prepared to walk to the other side of the store if you have to answer a call of nature. The stuff on the menu looks like traditional café fare like paninis, sandwiches and coffee. If you sit by the window, you get the view of angry drivers honking their horns at some of the lunatic drivers who come to the Metrocentre. I actually think this is quite amusing to look at because you will be relaxed in the centre and they will be stuck in their cars with rising anxiety levels and in the middle of bumper-to-bumper traffic jams. I do prefer Jenners and Frasers but this store isn't really that bad. It has just reopened after a facelift which has seen it gain lots more concessions and the aforementioned Café Botanico. All of the flooring has been replaced with birch planks instead of the old laminate. I also like the nice skylight that brings sun onto you when you go up the escalator.

Established in 1846 and still in the family. It was nice to be in an independent shop that has…read morefamily values. Staff were very pleasant and you got the feeling that they were trying to assist rather than sell. A myriad of good quality wares on sale with some great displays. Tea was satisfactory and the tea cakes very nice.

I always enjoy a visit to Rutherfords whenever we have a day out in Morpeth. There is plenty to see…read moreand buy and we always have a bite to eat, however I would like to point out that the quality of the tea is insipid not in keeping at all with the presentation and menu on offer. I regret to say that this would most definately put me off on our next visit as there are plenty of other tea rooms to choose from.

The newly refurbished store is amazing! Lovely place to shop, lovely staff and a brilliant cafe…read more Great array of stock at all prices. will be back!

I was'nt impressed when I visited Boundry Mills.I found it so big I was bored by the time I got…read moreround half of it. It has in it's favour some lovely homeware and a brilliant cookshop.I was totally unimpressed by the clothing range though,although there was a good range of shoes. The store is supposed to be a discount one but I did'nt think the goods were that much of a bargain.I've often got the same thing cheaper elsewhere. It's got a good sized cafe if you fancy a break and there is a huge car park too. I won't be rushing back to shop here,there's plenty other places much better to go to.

It's quality all the way. None of your Chinese or Mexican rubbish here. I got socks and tee shirts…read more My wife tells me the socks I chose looked horrible but I liked them. Once on my feet I won't see much of them. I toyed with buying yet another hat to go with the dozen or so I already have but rarely wear. I demurred. She on the other hand bought quite a lot including clothing for gifts. There were a lot of oriental customers with piles of clothing, hats, socks in their clutches.

The store is somewhat off the beaten path in an industrial area to the east of Newcastle. For…read morefolks without a car, the bus or Metro will literally drop you off next to the parking lot. The shop is like any factory store in the states. The front end is all first run merchandise at full UK MSRP pricing - zero bargains to be had there. The back portion is all outlet stuff that is discounted anywhere from 30% (most common) to 50% to 70%. You'll have to hunt through stuff in this section and it can be overwhelming. The sizing is well marked, but stuff tends to get jumbled up, hence the hunting. The staff are polite and try to help, but they seemed to be overwhelmed as well during our visit. You might want to take cash with you as the time we visited their card readers were down. They apparently aren't always good about warning to this and we spent an hour shopping and selecting things to buy before we were told cash only which was very frustrating!!! There is an off-site cash machine available that's a 10 minute walk away (and the staff is all too eager to direct you to it), but it's limited to £250 per transaction. Due to this we walked away from our experience at the store empty handed and unhappy. The bottom line is that unless you are a Barbour fanatic and are looking to make a pilgrimage, or you're looking for a recently discontinued item, there is little reason to visit this place unless you simply run out of other places to visit. You can get the first run items from legit Barbour retailers in the UK at the same price, (or less if you shop on-line.) For US customers, buying at a UK retailer can save you some money depending on the exchange rate, but keep in mind that a $400 jacket eats into your free customs declaration pretty fast. In addition, bulky wax coated jackets might push your luggage weights over the limits in which case the savings is lost due to baggage surcharges. Also, e-Bay retailers in the states can get you the exact same items for an equivalent value to or slightly better than UK pricing.

One of the newer and flagship stores in Monument Mall on Northumberland Street, this branch of TK…read moreMaxx is actually a rather nice store, especially for the TK Maxx chain who in all honesty I've found to have some pretty awful branches in terms of overall look and feel, such as my local branch in the Manchester Arndale. This branch has the typical "Love Newcastle" sign as you walk in, which TK Maxx seem to do for every city I've noticed including Manchester and Liverpool, from past experience. This store is one of the more modern TK Maxx branches I have been in, you enter through the lift and of course pick the floor you want to go in, the view from the shop is actually not bad. TK Maxx in a way is like a jumble sale, but this store feels a little bit classier as it isn't as cluttered and the decor is nicer which is good, some products here were okay and decent value too. There wasn't a high amount of staff around the shop floor but overall this is a nice store, a decent size in a good location in Newcastle city centre, also close to the intu Eldon Square Mall, so I feel this store warrants a three star rating, I'm pleased to report.

This store is so nasty they don't clean or don't pick up stuff when it's lying on the floor they…read moreleave it for cleaners to pick it up and management is so bad they don't listen to any of their staff and the young lad who's always on the tills he is so amazing and is always asking if people are okay and always helps customers out when they ask for help I think his name is Nathan

Wilkos is the modern day Woolworths (a reference fellow 40-something's will understand). It's a…read morejack of all trades, stocking everything from toiletries, to pet supplies, to stationary, to decorating and DIY items. Wilkos in the Killingworth Centre is bright and laid out well, with wide aisles and friendly staff. The store takes Apple and Android Pay and I've always found the Customer Service for returns and issues very good. In short, a useful, convenient store. Recommended for anything and (almost) everything in your every day life.