I scheduled an appointment on 1/22/26 with Dr. Elizabeth Thompson. This appointment went well. No…read moreissues there. A CAT Scan was needed. Miscommunication led me to believe that her office would contact TriCare for referral. That did not happen and after I found out the X-Ray dept. would take care of that when I schedule the appointment. That happened in that way. I had my CAT Scan on 2/4/26. A longer wait than I expected, but that was du to a misunderstanding. I can deal with that. The following morning on 2/5/26 at approx 8:40 A.M. I missed a call from her nurse as I was working and not able to get to the phone. At 10:05, I returned that call. I was not surprised to hear the nurse was busy and would call me back. I waited and waited. No call. So on Feb 5 at 2:40 P.M I called again. The nurse was busy and again was told as soon as she was done with the patient she was with she would call me. Nothing. Again, no call on Feb 6. On Feb 9, I called once again. I explained to the person answering the call that this was my third time trying to get a hold of someone and my call has not been returned. She put me on hold and checked with the nurse. Busy again. This time she told me that the nurse wanted to be reminded to call me after she was done with her patient. Well, no surprise to me that I did not receive a call. I am not happy with the staff who says they need to have a reminder to call a patient back. I am that unimportant to this staff member that they have to be reminded to call me. So I wait. This is the first time dealing with this particular location. Honestly, I am having a hard time envisioning me returning here. I will wait for an appointment with my PCM at another Ogden Clinic location.

Always an excellent experience at this clinic. Elizabeth Thompson, FNP is an incredible, caring…read moreprovider. She takes time to listen and is incredibly knowledgeable. The office staff are all very kind and helpful, too.

I've been seeing Dr Hemmersmeier for over 15 years, but in a recent routine physical exam, Dr…read moreHemmersmeier found a very small lump in my breast. He sent me for a diagnostic mammogram and ultrasound, yet the results came back negative. Dr Hemmersmeier then ordered an MRI, which led to a biopsy that showed cancer. It's an aggressive form, yet Dr Hemmersmeier caught it so early and was persistent with followup testing. I needed a bilateral mastectomy, but because it was caught so early, my prognosis is excellent. In addition to this particular example, he has been a wonderful family doctor for my kids, husband, and my parents.

I was so pleased with my appointment today. I was nervous to meet a new doctor having had such a…read moregreat relationship with my previous one (I moved). Dr. Justin Haslam was fantastic! He listened to me, related to me, shared a bit about himself and I could tell he genuinely cared about my health. I am SO relieved knowing I now have a doctor that I can rely on and that makes me feel comfortable. 10/10 would recommend to a friend! Side note - the entire staff was great at this location. I was calm and felt cared about the entire visit.

This Dr has zero bedside manner. It is apparent that she does not want to be there, care about what…read moreyou are saying or have any desire in practicing medicine, except for her paycheck. Extremely disappointing. Stay away, find a Dr that cares because Dr west does not.