John Piccirilli Plumbing has serviced my furnace and that of my tenant for several years. Brandon, the technician, has done excellent work solving a problem with the water heater in my tenant's apartment, installing a mini-split in my apartment, installing a new furnace for my tenant. Brandon is always courteous, prompt, and careful. He double and triple checks his work and stays late to fine tune something that does not meet his exacting standards. He is truly a remarkable workman and has helped me out a lot. I give him my highest five star--more than five!--review. Susan T. read more

Can't be trusted. Had a guy come out and quoted me $1,000+ and started repairs without my permission. Then I had another plumber come and check my system. Everything Piccirilli was attempting to fix was not broken. It was a simple cord that was disconnected from the thermostat. Buyer beware. These guys will try to fix what is not broken then claim what they "fixed" took care of the issue after all. Also this guy loves to take his customers to court. He is a court jockey and knows the judge. read more

Very responsive! They told us exactly what was wrong with our air conditioner gave me a price. So of course I got a couple other quotes, i asked for a breakdown of their quote, because it was 30%-40% higher. They said they don't do that, but they want a copy of the other quotes. I wanted to go with them but I got quotes from bigger and smaller HVAC companies. read more

After coming to my house and just turning on my boiler, the tech advised that everything would be ok since I had changed the batteries in the thermostat. I called them again 3 days later because my thermostat was not working properly and was told that I had refused to pay their $189 fee and acted out with the tech which are absolute lies. He quoted us $89 and we gave him a credit card to pay it. When I told the office staff this, I was screamed and told that their techs don't lie and not to call them again. They shouldn't worry because I will never use them again. The owner of this company needs to screen his techs better, he has a liar as a tech and very rude people answering his phone. read more

We woke up and did not have any working heat. Their service person was out within just a few hours and gave us exactly what we needed. Fair $89 "service price". He was here for almost two hours to find the problem and that was still the total cost. I would 100% recommend. read more

John is a very rude and unprofessional, he went to my property check the furnace and did not give us any information and when we call hem he acts like we were his enemy. I do not recommend any body to contact him for any work. read more

After three visits and two separate plumbers working on small drip under my sink, no repair and wanted to charge me an additional $185 after the owner told me their work was guaranteed and I would not have to pay anything more, not to mention the loss of items stored under the sink from the continual dripping after the "repair". Please warn your friends and family of this company. After posting this on FB, so far 2 other people have advised they went through the similar situation with them. Poor work, poor customer service. My next stop, the AG's office. read more

Terrible, unprofessional. Installed well pump improperly. They are aware of the situation, and refuse to return calls to the office and the owner's cell phone. I would never recommend this company. read more

My mother was charged $185 for a fill valve on a toilet! A less than $20 part, and this didn't even include the labor! Ridicu

I no longer own my home, but want to give John and his company a five star review for their service through the years. They are who they say they are and always treated me fairly and solved all my issues. The best visit was the one where a wood duck somehow got stuck in my chimney and they were able to get it out....!!! read more

Made appt for issues with our well pressure tank. Never told about $89 flat visit fee. Tech came, pinged on tank and said he found it odd tank wasn't filled with water if bladder was bad, but we'd need a whole new tank...to the tune of $1480! I asked if he wanted me to flush a toilet or run water so he could see what was happening with tank/gauges, but he said no- you need a new tank. I refused, paid him his fee (which I didn't know about) and off he went. My husband and I did some research and were able to fix the issue with our water pressure by simple adding air to the tank- no new tank needed at this time. If we need one in the future we will cross that bridge. Called the company to tell them and owner, John, called me back. Wow...I've never been talked to by an owner like he spoke to me. Very rude, telling me I just put a "band aide" on my issue. Well, so what?! The tech didn't even bother to check my pressure tank psi or look at the gauge. He flat out wanted to charge me $1480. John said he'd mail me back my $89 "if I could live with myself" and he didn't need my money or business. He said he'd make a note never to do business with me again. I said, ok- mind you I'd never asked for my money back just wanted to point out that we seemed to have resolved the problem, even if temporarily and I wouldn't be recommending his business to anyone I knew. He said well, I was going to give you back your $89 but if you're going to be like that, forget it. WOW. If you are in the market for a plumber, I strongly suggest you keep searching. Tech was polite and I'm guessing he's just doing what he's been told...sell sell sell. read more

Bad news! They seemed happy to give me the bad news , that I needed a new furnace because the heat exchange was broken . Called someone else for a second opinion . Turns out the heat exchanger was broken . It was still under warranty . So second opinion guy got the replacement part and fixed it . read more

These people have bad business tactics. Watch out for them. I was having an issue with my thermostat and found them on yahoo. They were very quick to set up an appointment for my rental. Went out to the house very quickly but repaired nothing, in fact they did not even call me while they were there. After the visit they called me to UP SELL me (believe it a Plumber that up sells you!!!) on their service contract for the "low price of $199". I can get 15% off all of my heating/plumbing needs. Plus an additional $200 for the repairs= $400. No thank you!! Their own tech quotes me $215 for the service contract and the replacement of the thermostat. BAIT AND SWITCH!! He pressured me to give my CC info over the phone, thank fully I did not. It took them an entire day to get back to me with my installation appointment and when I declined after hearing the price over the phone was so different they told me I have to pay a service charge of $69 which they never informed me about. These people are out to ROB YOU! There are a lot of heating and plumbing repair companies in Binghamton, do your self a favor and stay away from these people. They will RIP YOU OFF! read more

I really don't like to go on a website and bash a business. I prefer to write a good review when I receive good service. If you think $700 is a reasonable amount to pay to have a toilet line snaked, by all means call these folks. This wasn't an emergency call or a difficult procedure where they had to use a camera or cutting blades to clear the line. It turned out to be that my two year old grandson threw a spoon down and flushed it. That's it. We told the people on the phone that it was the toilet and the plumber didn't even bring an "o" ring to install after he finished - he had to go back to shop to get one. But he did take the time to try to sell my wife a $5000 water softening system. As displeased as I was, I probably wouldn't write this review. However, I called the next day and asked to speak to the owner to give him a chance to either do something to make me happy or at least explain that those are the rates they charge and there was nothing he would do - but he wouldn't even return my call. When the owner of a business won't return a call from a customer, that tells me they don't really care about satisfied customers, just grabbing as much money as they can. read more