recently a Johnathan reached out to me and was a great help from start to finish. This is a caring…read moreabout their customers kinda of insurance company and I highly recommend.

So happy with my decision to change auto insurance to State Farm! Jonathan from Josh Walton State…read moreFarm is the best! I will use him for any more of my insurance needs. He explained everything in understandable language with no pressure. I saved a lot and got better coverage. Thank you, Jonathan!

I have never felt more valued as a customer!!! The last company I was with gave me the bare minimum…read morewhen it came to customer service. However, Tami has gone above and beyond making sure that I have been signed with the best contracts. I wish I had found out about her company sooner. Every phone call is well prepared & I always feel like a top priority. If you are EVER looking for insurance, go to Tami!!!!

This agency failed to contact me on three occasions regarding vital information about my case that…read morethey were supposedly handling. The dropped the ball three times and then dropped me as a customer. They failed to communicate with the bodyshop regarding my car for repairs, so the repairs are still incomplete. This is the worst practice I have worked with in 30 years.

This is the worst company I have ever dealt with. They "accidentally" cancelled my policy leaving…read moreme with no auto insurance and a suspended license due to having no insurance. All while STILL CHARGING ME EVERY MONTH FOR MY POLICY. They were not apologetic for this terrible mistake nor did they ever give me a real explanation as to what happened and were nasty in response to my concerns. And then they proceeded to randomly charge me hundreds of dollars without explanation, reason, or notice "by mistake". Please save your time, energy, and wallet and go to any other insurance agency .

I needed a very particular type of insurance for my part-time contract job and luckily Brad was…read moreable to help me. He and the team at this office worked together to figure out just what I needed. It was all very painless and easy for me. I am grateful to them for the help.

When I first met Jordan he seemed very new to the industry when he seemed hungry which is better…read morethan most of the agents I've encountered with State Farm who have been in the business for too long and are burned out. The previous agent in Coconut Creek (I think the name was ( Espi or Espy) made such a big mistake on one of my vehicles. I had an older A8 which I sold so I asked to cancel it and instead of canceling the A8 they cancel my R8! I do not find out until 4 months later when I had to renew my R8. Anyway Jordan has been pretty good but my only issue is have sent a few email messages and I never get an email message back from Jordan. I always have to end up calling the office

I recently contacted Jordan for assistance with a home insurance quote in Coral Springs. He has…read morebeen incredibly knowledgeable, helpful, and responsive throughout the entire process which has been greatly appreciated as a first time home-buyer! My State Farm insurance quote was right within my budget and even lower than what I was expecting compared to the much higher prices of USAA and much better than the insurance companies that won't even write home insurance policies in Florida. After helping with my home insurance quote, Jordan helped me snag an approx. 1k discount on my annual insurance premium by transferring my auto insurance from Geico to State Farm. He even took the time to contact Geico to organize the transfer for me - all I had to do was review the details and sign-off!  This also resulted in a discounted auto insurance premium per month, so I greatly appreciate him taking the time to explain the perks of bundling and handling the transfer process. Lastly, I love that you can text him with questions and not have to worry about email or phone call turnaround time (although he's been quick with those timings as well!) He has been available around the clock for my various questions over text, which has made this process extra smooth and carefree. Thank you, Jordan!

We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Cole was able to provide me with full coverage for my Commercial Auto Insurance and saved me money!…read moreHe was friendly and made the whole experience pleasant. I recommend this location to all of my family and friends!

Even though we have our own accounting firm, in order to have an unbiased, independent company,…read morewhen my father-in-law passed away we used Liz Dunn to handle the trust tax return. I am so happy that we did this. Liz Dunn and her entire staff is professional and very informative. They answer any questions and are empathetic to your situation. The only issue that I had is the length of time that it took them to get our return done. It was months and we had to call several times before it was completed. They do request an up-front retainer. Something that we should be doing with some of our clients. Other than these few issues, the office is nice and very convenient for anyone that lives in Boca Raton and vicinity. There is ample parking and they accommodate you without any wait time when you make an appointment.

Was shopping to get a better price for my car insurance and fortunately I came into contact with…read moreRiley from Dan Albernas - State Farm Insurance. Riley is a true professional, knowledgeable and thorough. She was able to save me about $150 per month for our two cars. Riley was a pleasure to deal with and I would highly recommend her! It was so nice to be able to actually talk to a 'live' person

I can't believe the service I got at this agency! These people really know the meaning of customer…read moreservice. So courteous and patient! They answered all my questions in detail and helped me choose an auto and life insurance policy that meets my needs perfectly! Thank you for providing outstanding customer service and peace of mind! Dan Albernase and team, you guys rock!

I live close to this agency which was recommended by a neighbor…read more I received informative and friendly service that met my needs.

I just discovered early this morning that Allstate was not going to renew my condo insurance…read morepolicy. Of course, I starting searching online for another company and received a few quotes that were just outrageous. I found Chris McCafferty's agency and first asked via email if State Farm covers condos and received an answer almost immediately from NICK CERCONE. Nick and I emailed back a forth a few times but within 2 hours, I have a new affordable policy. Nick was very friendly, yet professional and very expeditious in his response time to me. I am very happy with the outcome of my inquiry which doesn't happen very often these days. Thank you, NICK!