If I could no STARS, I would. I have had 4 other mortgages, and this is the most unreliable and…read moredisappointing experience, I have had. Gary never returns my calls, only responds to emails and those inconsistently. If you don't want a stressful and a very difficult, with no truthful answers given by calling the Guaranteed Rate Mortgage Company, then use a different company.

First of all I'd like to say that without the incident of sending my personal information…read moreunencrypted over email, my experience with RPM Mortgage was positive. Both Gary and Lisa proved to be experts in their domain and were able to resolve any complications extremely efficiently and delivered the loan on a very tight timeline. I would not hesitate to recommend them on this basis. Without the unfortunate mistake explained below I would rate this business 4 or 5 stars. After posting my initial review, Gary has since reached out to me an apologized for how he handled the sensitive information snafu and assured me that he takes personal information seriously. We discovered that it was an honest mistake that he sent information unencrypted. In fact, his business is set up for secure communication and his communication to me happened to slip by based on a reasonable failure to understand the limitations of the security software he already had in place. He has used this incident as an opportunity to understand these limitations. I believe that he is now well equipped to always make use of his security software, and believe that this unfortunate incident will not repeat.

Gayle just helped us close on our home…read more We were three days into escrow with a 25 day close contract. The home needed more work than we anticipated and we needed a loan with less money down so we could do the work after closing. Our other lender didn't have a product that would do that so we were scrambling to find someone who could close the loan in 22 days. There were some hiccups but Gayle and Matthew were constantly in touch with us and helping us work through the conditions to close on time - and we did!

Gayle was continuously response and helpful throughout our home buying process from…read morepre-qualification through closing.

Jeanine's service is defined as "excellence as the only standard"! She assisted me on my first…read moremortgage and this time the refi. She is very honest and transparent. Look no further, she is the real deal! I highly recommend her. Thanks Jeanine for all of your help!

If I could give Jeanine more than five stars, I would…read more Buying my first home at 63 years old after a lifetime of renting felt exciting, overwhelming, and at times downright terrifying. From the very beginning, Jeanine was so much more than a mortgage broker, she became a trusted guide through every step of the process. No question was ever too small. She patiently explained things I didn't understand, kept me informed every step of the way, and somehow made a very complex process feel manageable and even possible. Whenever a new document, underwriting request, insurance issue, or unexpected question came up, Jeanine was there with calm reassurance, knowledge, and practical solutions. What impressed me most was how deeply she cared. I never felt like just another client. She worked tirelessly behind the scenes, coordinated with my realtor, escrow, insurance broker, and lender, and always had my best interests at heart. I truly not only felt, but knew she was advocating for me throughout the entire process. Thanks to Jeanine, I am now the proud owner of my very first home. Looking back, I honestly don't know how I could have navigated this journey without her expertise, patience, encouragement, and unwavering support. If you're looking for someone who is knowledgeable, responsive, compassionate, and willing to go far above and beyond, I recommend Jeanine without hesitation. She helped make one of the biggest dreams of my life come true, and I will always be grateful.

I would give more than 5 stars if I could!…read more Scott Lawson is an incredible mortgage broker. As a first time home buyer, he made the process so seamless. I had absolutely no idea what the home buying process entailed, and Scott did an amazing job helping me through the entire thing and answering the dozens of questions I would call and ask him almost every day. He was extremely communicative and kept me in the loop which helped ease my nerves, and was always willing to explain everything in an easy way for me to understand. I would highly recommend working with Scott to anyone looking to purchase a home. It was an incredible experience and I feel so lucky to have had him to help through the whole process!

If anyone is looking for a straight killer in the feilds of home loans Scott is your guy!…read more This man worked day and night for me. Met with me at my home at 8 o'clock at night twice. Worked around my schegual. He went to offices of poeple he needed my info from. This man is best described as a Robot working non-stop to get you your loan hitting all targets with precision and accuracy. Thank you for everything Scott

I've referred several people to Kevin and leaned on him when I was personally in a difficult…read moresituation with another lender. He has done magical work for my clients, is low stress, very knowledgeable about the products out there, and works very hard for his clients.

There is simply NO one better in the business than Kevin O'Neill. Kevin has arranged all four…read moremortgages for us throughout our 25 year home owning career. In good economic times and bad, he can get it done with the best rates. His team is terrific too, Tammy is top notch. He's become a good friend and we owe the roof over our heads to his magic.

My husband and I had the pleasure of working with Elise on the refinance of two properties. I don't…read morehave much to say about the process, but so much about how wonderful Elise was! The whole process was quick and easy on our end, and we were invited to her beautiful home to do all the signing, where we were treated as family. Our two kids were entertained by the dogs, and. life-sized Santa was a witness! It is clear Elise is "in it" to help people. I recently reached out to Elise for advise on what type of financing product would fit a need that developed with out home. Elise very kindly responded with places other than her I could go to for a product that would best fit our needs. I appreciated the honesty and time she gave in that situation. In addition to your mortgage needs, Elise is also a talented gardener and shares a plant bulb or two as well as advice! You've made a friend in the community after working with Elise.

"If anyone can do it, Elise Groves can do it." That's what one of our friends told us when we were…read moreat a point of wanting to refinance our home several years ago. Wow, were they right. Interest rates had fallen and we wanted to lower our mortgage payment and take some money our for home improvements. Elise did the work and was able to get our refi done smoothly. When the interest rates went down even more a year or so later, we did so again. Robin and I heartily recommend working with Elise Groves for your mortgage needs. We intend to come back to her for any future mortgages!

JJ, Lindsay and everyone at American Pacific Mortgage have been absolutely amazing to work with!…read moreThey are incredibly friendly, knowledgeable and willing to help by any means necessary. They took the time to answer all our questions and concerns. This is our first home buying experience and APM made sure we were comfortable every step of the way. Thank you all for your professionalism and willingness to help us!

The JJ Mack Team made the home buying process surprisingly easy. The whole process took about a…read moremonth or maybe a bit more from the time I initially applied to closing (not including the leisurely time taken to browse homes). The team was adaptable and added a coborrower mid process. Shout out to Lindsay who was great in the process! They were very clear about next steps each time.

Franci is hands down the best broker I've worked with. She locked us in at the lowest possible rate…read more(a wholesale rate) in this crazy market which dramatically decreased our payment. She goes above and beyond searching for the best deal for her clients and is also a pleasure to work with! I highly recommend her!

My wife and I just bought our first home and with the new requirements to qualify for a mortgage we…read morehad been pre-approved with another mortgage broker and then suddenly at the last minute were denied the loan and lost the house. Thankfully we found Franci after that and she was able to get us a home loan with a great interest rate. Franci was great to work with, she got us a great interest rate and made us feel like we were dealing with a person, not a big bank who could care less about us. I highly recommend Franci Griffith as a mortgage broker if you are in the market for buying a home in sonoma county.