Let me start this review off by saying two things:
1. I am…read morenot a person to write bad reviews
2. All other wedding vendors received 5 star reviews.
I will say that the absolute worst part of our entire wedding day was Flavorful Events Catering. When my husband and I fixed our plates, the food was COLD. While we did not eat immediately when the food buffet opened, we did eat within the first 20 minutes of it opening, as the food line was only open for about 45 minutes before the staff carted the food away. Several guest complained about not eating and others went back for seconds to see that the food was gone. We picked the hors d'oeuvres package so assumed that our guests would have longer than 45 minutes to scarf down food then have nothing left to eat from 6:15 until the end at 10:30. Our guests primarily traveled from out of town to attend our wedding, so they were all very hungry by the end of the night and heading back to hotel rooms. Our contract stated that we would be getting bride/groom packaged hors d'oeuvres and bride parent packaged meals, which we were fine with until we saw how quickly the food was picked up. We received 9 partially filled to go boxes with about 1/3 of the menu items we had chosen. So I'm not sure where ALL THE FOOD that was leftover went. Especially considering we paid for the minimum package of 100 adults and only 90 adults present. Had the food been out for a reasonable amount of time, I would have had no issues with the amount of food we received. The food, in general, was subpar, aside from the pulled pork and mashed potatoes.
We added a cake cutting package to our contract and were asked to give a description of each cake layer, since they were not all the same. Not sure why, because they only cut 1 layer of our 3 tier cake and immediately wrapped the other 2 layers. So only one of the three flavors were available for our guests. The grooms cake was also cut (butchered). Many guests said they did not want the grooms cake but didn't have other options since the rest of the cake had not been cut. I attempted to go find cake for myself, it was all packaged already so I also couldn't even eat my own wedding cake at my wedding. Once I mentioned the issues we had with the caterer, several of our guests said that the staff was ripping things off the table, hurriedly trying to gather things as if they had elsewhere to be.
We paid for a bartender, who was hands down the ONLY good thing about the entire experience. She was accommodating to our guests. But my guest ended up having to serve themselves by the end of the night. According to Penni was a miscommunication on my wording for when the reception would end. On the Monday, following our wedding, I contacted Penni to voice my concerns. She stated that she would need to contact her catering manager and give me a call back. On Tuesday, her husband calls me saying that 'the whole situation was his fault, that he was taking full responsibility for the timeline being given incorrectly to the staff'. At this point I am trying to understand how this could have happened. I tried to ask questions and explain my situation, but he repeatedly talked over me, disregarded my concerns, was unbothered by the fact that I was so upset by this experience, and just kept asking 'what's it going to take to make you happy? Is this enough money to fix it?' This is probably the sole reason I am writing the review that I am, because instead of showing any compassion about us not having a good experience with his company, he was trying to throw money at the situation to make me go away. So while they did send us a partial refund for the terrible service provided, it does not change the situation our guests experienced. Given the chance to redo our wedding the only change I would be making would be the catering company we chose.
