I was excited to go pick up my Cadillac Escalade all fixed up But!!!…read moreWorst customer service ever!! while in for a insurance claim, I wanted other things done, a little rust repair willing to pay!! no communication what so ever I asked for other work to be done at my expense, the manager gave me a verbal price in the parking lot, I said great get it done I telephoned the office several times asking for quotes no call backs ! I assumed that he was getting it done. I went to pick it up this morning extremely disappointed I had a rental vehicle for 2 weeks, now I must start all over again and take it to another shop to have this work done. I would not recommend anyone take a vehicle to this shop I should have known better so ignorant and arrogant

Thank you so much to Enrico Del Signor for your help with my claim. Your service was prompt and…read morevery friendly for a stressful accident. Also my thanks for the help of the receptionist, she gets 5 stars as well for her help and her pleasant manner.

I brought my car in for minor repairs. After the quote was…read moregiven to myself and the insurance company the communication from Ratcliff went down hill! In fact I would give them a negative -5 on this. I always made the calls to them for updates. Minor repair in the end took 4 months to finish. Two times I had to rent a vehicle. As other reviews have mentioned. I question the fact replacement parts were even made. I would recommend going somewhere else!

My son had his vehicle towed by them and it got damaged, when confronted the owner swore in front…read moreof myself and another lady. Would not recommend!! Highly unprofessional and just plain awful!

Brought our truck to Sean to repair a dent. He convinced us to paint the whole one side and box of…read moretruck. His work is sub par. When we picked it up, clear coat was peeling off in chunks, the paint was uneven, dull and orange peeled. He said he would fix it. This was originally done in May 2024, he keeps having excuses and saying he's too busy to fix it. When questioned on fixing the truck or giving a refund he said no to a refund as it's been four months yet he is the one who made us wait. When this was brought up he then blocked all ways to contact him. We DO NOT RECOMMEND using his services. *can't add photos here but I'd you look at the google review you can see the photos.

I brought my vehicle to Carstar on the recommendation of a collegue that had his vehicle repaired…read moreafter receiving hail damage during a storm. Excellent job on his vehicle! I was very impressed to say the least. The staff were knowledegable and handled my repair with the upmost professionlism. They took care of all the paperwork and had a rental for me as well. The quality of workmanship was fantastic and it was completed on time. They even cleaned my car and shined it up. It was like getting into a new car again. Keep up the great work! Definitely a place to have your vehicle repaired.

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

I had need for a minor repair to my vehicle and stopped in Colorworks this morning. From the front…read moredesk gentleman that quickly and efficiently went over my concern to the person that actually repaired my problem on the spot, ( I found out later he was one of the owners ) . I was impressed. I also met the other owner and their repair and customer service was top of the line. I did not expect the company to even assess my car at that time. Well done thank you. Richard Hongisto

In November of 2018 I took my truck to Colorworks in Huntsville for some minor surface rust…read morerepairs. Rob, the owner, was very helpful and suggested that he add some plastic fender flairs and a 10" high stripe of a contrasting dark grey with chip guard along the bottom. I was very happy with the results! The following March the rubber gaskets for the fender flairs had come off. I took it back to show them and they booked me in for May. I took it back to Colorworks in May and they reinstalled the gaskets at no charge. By September the gaskets had come loose again and I took it back to Colorworks. Rob told me that it's was no problem as they had a new supplier and that he would be happy to fix them at no charge. While I was there Rob noticed a couple of spots where the rust had reappeared and he said that shouldn't have happened in that short a period of time and booked me in for October 30th to have everything fixed at no charge. I was so impressed!! When I arrived I was informed that Rob had retired. The new owner(?), Dave, informed me that regardless of what Rob had arranged they were not prepared to do anything without a charge. He ended up offering me a discounted rate of $1200 to touch up the rust spots and said that they couldn't do anything about the flair gaskets unless I was prepared to pay for a new set of flairs SO DISSAPOINTING!!!