Geniuses work here. We had my grampa's fiddle put back together and were advised against expensive…read morerestoration if we were not going to play it, so they are in it to help others - not just make money. But we also learned so much about violins and guitars, while there. We highly recommend this place for repairs.

The guitar Luthier I normally use was not available, and I urgently needed some work done on my…read morebass. Being fairly new to this area, I did an internet search and found Mercy Guitar and the Fiddle Doctor. I brought my instrument to their shop and received a wonderful warm welcome by two fine fellas - Daniel (working on a guitar) and Doug (working on a violin). They was busy but not too busy to greet me, assess my needs, and provide me with a good price to solve my instrument issues. 48-hours later my bass was ready for pickup. I took my baby home, and the next morning I gave it a go. It was 99% perfect. There was a slight buzz on the open g-string. "No problem!" Daniel squeezed me in and immediately took care of that buzz while Doug educated me on the finer points of classical stringed instruments and recommended a violin teacher for my 8-year old. My first experience with Mercy Guitar and the Fiddle Doctor was outstanding. These expert repair gurus provide friendly, top-notch service at competitive prices. I give them two slaps up! Great shop! Great people!

Bought an Ukulele yesterday at Gray Dog. I take lessons there and received a discount on the…read moreinstrument. Great, pricing, and customer service.

Very knowledgeable staff. I needed information and shipping advice and they were able to provide…read moreboth. Parking is reserved for their shop on the side of their building, which is helpful considering that they are downtown and parking can be sparse.

I had a bit of a nagging hard to fix issue with a new Guitar that I had shipped to me and Sean and…read moreStefan worked with me to get the kinks finally worked out. It was my 2nd setup and I would recommend them to anyone. Great service and great people to work with!

Chris took time out of his day when I stopped by and was so helpful and knowledgeable helping…read morerepair my 40 yr old bridge. Experience and skill like this are a treasure in our community!

Tommy Rocks is a very unique store to visit. There vintage vinyl, patches, stickers, signed…read morephotos, and of course Ukulele's. I enjoyed looking around and finding treasures. The employee was super friendly, and helpful. Next time you visit Jerome stop in and see for yourself.

Great guy, and the tiny store is packed with everything needed to rock out. He also has the…read morelargest selection of ukes in Arizona. Steve, the drummer.

This place was fantastic, Steve, the owner an awesome, Knowledgeable, patient and handsome dude. He…read moreknew his stuff and his willing to make a great deal. I came all the way from LA and knowing that he made it worth the trip. If your ever in Prescott and looking for beautiful jewelry his the man. He has an awesome collection of guns and knives too.

Never again. I brought them a gold chain to sell. He tested it with acid which it passed multiple…read moretimes. Then he tested with the machine which it passed. Then he acid tested it again and said "you see how much I'm testing it? That's not a good sign" then declined to purchase. I went next door to the gold buying place who payed me 4k for the chain. I truly believe they just couldn't afford to buy it. I will never be returning and I'll be sure to let everyone know not to do business here.

The man there was super Awesome! He fixed my fiancé chain and polished it up and he did an awesome…read morejob !! Very affordable and time efficient!! Thanks again

Very friendly and knowledgeable. I highly recommend this business and will be coming back soon. I…read morewas in a panic about a repair being done in time and he assured me it would be done.

This store has beautiful jewelry and watch items. Lots of turquoise and several really cool old…read moreantique watches . I saw some Tiffany as well. I wanted this adorable bear pendant so I'll be back to view ther jewelry when I'm back in a couple weeks. Super cute exterior artistic building design. A nice place to shop for unique items. He sized my watch for me and removed some links and it fits great now. I was happy to see this shop driving into Prescott and be a customer here!

The best watch repair in the tri city area. My watch needed a new crystal (it had several cracks)…read more They replaced it in less time than they originally projected, and it only cost $35. We will definitely take any watch repair items to them. Most jewelry shops in this area do not do their own watch repair. Several years back, we took 2 Seiko watches to Raskins for repair. They sent them out, and we never saw them again.

This is the only place I will go to for repairs!! They are kind, skilled, and reasonable priced…read more Just the best service you will ever get. Highly recommend :)

I want to preface this review by saying that I was recommended this business because it was said to…read morebe cheaper than others in the area, and that while the work the jeweler did was good, the experience I had and the feeling I felt while leaving the store made me not want to return. Whatever happened to: "the customer is always right"? I had my wedding band and engagement ring resized. I was curious as to their value for insurance purposes since I was going up in size and adding more "material" to them. Once the jeweler found out that my diamond was a lab and not "natural," his entire demeanor seemed to change. I defended my beloved wedding ring by rhetorically asking, why I would pay more than septuple the price for a natural diamond when I can be cost effective for the same exact thing? His wife joined the conversation and both were very defensive as to why natural diamonds are the only route people should take. The jeweler disparaged competitors who work with lab diamonds and I got the sense that his wife almost wanted me to feel bad for not having a "real" diamond. In addition to this, when I first went to their store, they inspected my rings, I accepted their price to resize, and dropped my rings off. Sounds like a typical interaction, right? Upon arrival for pick-up, they charged me $5 more per ring because the price of material "went up." Shouldn't the price agreed upon when I drop my items off be the price I pay when I pick them up? The burden shouldn't fall on the customer to "make up" for the fluctuation in price when it is the jeweler who decided to wait to fix the rings at a later time--when the market is known to change at any moment. I left with an off-putting feeling. I believe customers should leave a business feeling great, and actually wanting to return. Which I didn't--and won't. Once again, I want to give credit where credit is due and be fair in my review and give my entire experience. The jeweler did a good job with my rings size-wise (my engravings were a little scuffed/blurry but maybe that's normal with resizing?). He finished a couple of days earlier than his expected two-week timeline (I was told he started work on it the same morning of pick-up) which was much appreciated. The young woman, who I'm assuming is his daughter, who works at the front was nothing but kind and courteous the entire time... BUT customers should always be treated with kindness and leave feeling better than when they came in, especially if this is supposed to be a family business. Keep in mind that even the jeweler himself had to ask me if the diamond was natural or lab-grown. If a jeweler can't tell the difference between the two, then I believe that my husband and I made the best decision in purchasing my jewelry! Especially since these days, putting that saved money (from buying a lab diamond) towards a home was much more important to us. I understand that their business is a family one, but even if a customer's opinion on what kind of jewelry they purchase is opposite to theirs, they should leave it at that. At the end of the day, it's not personal--it's business. For anyone reading this review, if you would still like to go with them, I'd recommend going over everything in detail with them (in writing) before leaving your jewlery. If they are a cheaper option for you, that is great! I hope your experience was better than mine.