Standard Wash has always been my go to car wash and Santi is my go to guy he is always so attentive…read moreto any questions or concerns i have ever had, favorite car wash :)

The service was great, the Manager Santi was very helpful making me understand the benefits of the…read moremembership.

It was a great self wash area(they also have auto washing) but they have more options than previous…read moreself washing car washes so it's definitely better. Washes my truck with $10 there's also free vacuums. Only downside was the air dryer it feels strong but it's not that strong. But at least they have one so that's a plus in my book. Definitely coming back

Good carwash for a dyi, car was lot cleaner then expected. Though dryer could be longer than 10…read moreseconds. I've been to others that lasted 1 min for better drying.

We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

Unfortunately my experience here was a nightmare. I dropped my car off Tuesday, July 22nd, 2025 at…read more12:30 to have it detailed prior to a trip I was taking to Michigan on Thursday. I pulled around and a lady came out to look over my car and let me know the price. All was well; I handed her my keys and she said she would call when the car was done. I went home. Around 3:00 pm, 2.5 hours after I dropped the car off, I received a text (screenshot below) stating they were working on my car but noticed my car came in with the windshield cracked and sent a picture. I called the number immediately because my windshield was NOT cracked prior to dropping it off. There is no way I would be worried about getting my car detailed before a road trip if my windshield was cracked. When I called, the same lady who pulled my car onto the ramp stated that they had JUST pulled the car in to start working on it (the video below proves that was a lie) and wanted me to be aware of the crack before they proceeded. I told her my windshield was not cracked at all before bringing it in. She said it had to have been cracked because there is "no possible way" it could've cracked there and they "just started" working on the car. 2.5 hours later? She also stated that she was the one who pulled the car up the ramp and didn't notice the cracked windshield. How could anyone not notice this? We should have been called immediately, but we weren't because when I dropped my car off, my windshield was intact and she knew it. She continued arguing with me, denying everything and saying the windshield cracking at their facility was impossible. My husband and I were also appalled that they felt it appropriate to text us. We told her we were coming in right away to speak in person. When we arrived, we were absolutely shocked at the size of the crack. We told her there was no way she wouldn't have noticed the crack when she pulled it in if it were there when I dropped it off. We also asked why they don't do a walkthrough of the vehicle before letting the customer leave without signing off on any prior damage. She just kept saying "we are a hand car wash, nothing in our garage would damage your vehicle, this did not happen here, you did this, not us." It was astounding. It was also very apparent they hadn't "just started" working on my car. The entire dash was completed, they took all the mats out of the entire car, and the entire front of the car was vacuumed. They had clearly been working on it for quite some time. We believe they cracked the windshield mid-clean and didn't know what to do which is why it took 2.5 hours for them to contact us. We asked to see cameras and she said they did not have any but the business next to them did. She said if we wanted to see the cameras we had to contact their lawyer. She went inside and got us his card (it felt very automatic for her like this is something they do quite often). That same day, in the parking lot, my husband called not only the lawyer and left a message, but the owner of the car wash as well. We then left and obviously did not pay for our services. He called the owner and the lawyer again the next day and left more voicemails. It is now July 28 and we have yet to receive a call back from either. My insurance company said unfortunately there isn't much more we can do besides leave reviews like this one to hopefully help people in being more aware in case something like this happens. After reading other reviews, it seems if this place damages a vehicle they will unfortunately deny it up and down, give you their lawyer's card, and push you away. I now have to bring my car into a shop for an entire day to have the windshield replaced since it needs to be recalibrated. Luckily my deductible is only $100, but having to take my car with a damaged windshield on a road trip was a major inconvenience that I wasn't expecting. It wasn't even the fact that they cracked my windshield, it is the absolutely terrible way they went about handling it. I have never felt so disrespected by a business EVER. I hope others will see this review and stay far away from this place. I know they do have some good reviews, so if you do decide to take your car here, I would recommend taking pictures of your vehicle in the parking lot in front of whoever you are leaving it with. If you don't, and they damage it, they will deny it and blame it on you. Needless to say we will NEVER be coming back here again and hope others think twice as well.

I love a good car wash and who doesn't. The best part about this car wash is not the wash, its the…read morepeople who work here. The kids who are usually there will go above and beyond to make your experience nice. The wash by itself is really nice. The soap the water the dryer, everything is top notch. True value for money

Horrible experience. Manager Emilie was rude while her employees are so incompetent they can't put…read morea car into the wash without it setting off alarms snd shutting the whole wash down. Pushy, upselling tactics w aggressive sales. I will never return. ​

The service for the oil change and the car is good. The staff is friendly. The oil gets changed,…read moreand the car looks nice after the wash. The reason for 3 stars is that the cost of the synthetic oil change, which is what I get, is a little bananas. The synthetic oil change with "free wash" come out over $100 after they add in the fees. I would rather they not try to pass the wash off as free so the actual oil change would be more competitive with other places and then if I need the wash, I could add it. Most local auto shops are around 60-70 bucks for a synthetic oil change. So if you don't mind driving to two different spots, than get your oil changed at an auto shop that is around that price point and then pay for the $20 cleaning without having to get gauged on the synthetic oil change.

I use this car wash all the time ,last week I took my Jeep thru on the $39.00 wash ,they didn't…read moreeven clean my floor mats. Rip Off. I can get it washed at the gas station for $5.00

I didnt read the other reviews too deeply but i came in for interior cleaning for my minivan, didnt…read morehave any big issues like spills or pets so i didnt need detailing, but the inside of the car def looked rough after all the mud rain snow road salt and dirt of the past 6+ months.. was able to come in without an appointment, and they got started in my car right away, and they were really fast, and i was impressed with how the car looked soooo much better and refreshed after Very reasonable pricing and ill definitely come back regularly and tell my friends about this place

I paid 34$ for the ultimate car wash what a disappointment!…read more I chose this car wash because it's close to me and they had the best ratings! Not only they did poor job of washing the car, I discovered cracks and paint chips on the car's body! I wasn't aware and thrilled about the car going through an automatic drive-through wash first then they do a hand wash. Very upset and frustrated! Who's gonna cover the paint chipping all over the car? Moreover, the plate numbers were bent! Is that all your automatic car drive-through is doing? They rush you so there is no chance to inspect the car properly. Every time I point out something needs attention they respond: don't worry! They don't listen, they're in a hurry, and now I'm the one super worried! I just realized that in the receipt it states power wash rubber mat! And they only vacuumed!

Super friendly service, nice price and contactless! No scratching from brushes!…read more $5 basic and up from there. Nice tire shine only $2! Free vacuum galley that's pretty clean.

Actually gets the car clean and soap rinsed off compared to other washes in the area.read more

Great staff ! Miles is awesome ! fair priced detailing and good work !…read moreI have 3 vehicles and Tower keeps them all looking new ! Luke P.

They failed again. People are very nice. Results are not…read morevery good at all. Not sure what is going on the place has gone down hill badly. It is run down not kept up at all I hope they get some competition soon

Awesome fast service. The owner took me out and explained everything he did and why he did it…read more Great price on a professional service. I had them treat my undercarriage for the winter and they did an amazing job. I will be bringing my SUV back for a full detail after the winter.

Rob the owner is great! $35 for a car wash and they did an amazing job. My car looked brand new…read more You need to set up an appointment.

Excellent car wash. Fast and easy for a quick wash . Love the heaters so you can get a wash in…read moreextremely cold temperatures.

Another day, where many of the vacuums are not working and the air hose to blow out around your…read moremirrors are not working either. You should be able to pull into a stall and have a vacuum on both sides working so you can vacuum out your car and not have to move your car every time.. will you pay for a monthly service and the managers ignore the fact that most of their vacuums are not working do they even check them daily to make sure that everything is functional for what we pay for monthly?