After years of ridiculous policies and fees from large banks I decided to try a local bank. It has…read morebeen so incredibly refreshing to work with Great State Bank. Every person working at this bank is incredibly friendly and helpful. If I ever have any questions I know they will be answered immediately and with a smile. Not to mention their willingness to work with me as opposed to the policy of other banks of nothing they can do. I have persuaded numerous people to make the move to Great State Bank and they all are happy with that choice.

Great people and local ownership. Truly focused on helping the community. They do a great jobread more

From the owner: In an era of bank mergers and acquisitions, locally owned community banks have become a distinction…read moreamong their larger holding-company peers. Providing personalized financial services for more than 85 years, Citizens Bank intends to hold on to that distinction by continuing to grow and meet the changing financial needs of the communities it serves. Citizens Bank was inaugurated as Carter County's premier community bank in November 1934, just when the nation was beginning to recover from the tribulations of the Great Depression. Carter County had been without a bank for close to three years, and the new Citizens Bank with its $75,000 solid financial base was good news to the community. In 1962, when the bank's total assets were $5 million, Joe LaPorte, Jr. became the fourth president. Under LaPorte's direction, Citizens Bank became nationally recognized for its exceptional performance. Joe LaPorte, Jr. made a lasting impression in the Tri-Cities area and beyond and in 2006 was

We found out the other day that LifeStore Bank debit cards have a $1500 limit NO MATTER HOW MUCH…read moreMONEY IS IN YOUR CHECKING ACCOUNT!!! That caused us big problems. We never used the debit card but figured since it was an emergency that we could. NOT. We worked around the problem but that $1500 limit at CITIBANK is $10,000. That defines the difference between a major bank and a small town bank. We erred thinking we had a backup.

From the owner: LifeStore Insurance offers a wide variety of personal insurance options, such as automobile,…read morehomeowners, flood and earthquake, boat, rental dwelling and recreational vehicle insurance plans. It also offers commercial insurance products, including business owners, commercial property, boiler and machinery, workers compensation and general liability insurance policies. The company s Web site provides various services, such as quote request and claims processing.

This is the worst bank I have ever used. We have banked here for over 17 years and in that time I…read morehave never dealt with a more incompetent set of employees in my life. Examples are numerous but let's start with we "tried" to open accounts for our kids and teach them money management this bank could even set up the account. We tried to transfer and small amount to get the account and they didn't do that. Well they did one but not the other. Here is even a worse case their mortgage lender Andy told me it would be no problem to get a construction loan and when the time came to do the loan the uppers said no. I'm mean I'm A paper and this idiot basically wasted my time and I had to struggle to get another loan. Ps a full 3/4 of a point lower also. Here's another case they couldn't even wire transfer money to my sister without it being a ridiculous headache for me. She was closing on a house and need some quick assist. This wire transfer took 3 days and my sister almost lost the house. The cards they give you don't work out of state so if you need actual cash heads up don't travel with a SECU card and expect to be able to take out cash. The cards for my kids accounts never work even though I called in person while I was at the bank to make sure they were working properly. Basically I will be spending the day moving all my auto payments and banking today because the bank just sucks. Seriously state employees, of which both my wife and I, should sue this bank for the tarnish of state employees reputation they slander and devalue with their incompetence. Seriously those with real banking need avoid this bank!

Terrible branch of SECU, which is unfortunate as the Credit Union is excellent everywhere else in…read morethe state. I had a card go slightly delinquent on payment. Instead of reaching out via phone or EVEN certified mail they mailed three letters to an address I am at only part of the year and then cancelled. Of course they were able to call to collect after the account had been closed, and also ACKNOWLEDGED that they were supposed to call between every letter and had not, but still refused to reinstate the card, stating I would have to apply for a new credit card. Will be moving my money out of SECU all together thanks to this branch. Like really, how does my bank have better customer service and less predatory practices than my credit union.

I have been to other banks and none of those are quite as good as wells fargo. The people there are…read moreso nice and they are always on my side.

The customer service at this local branch is absolutely lacking! Tellers and branch manager alike…read moreare inexperienced and not up to speed on any form of customer service or satisfaction. Unwilling to assist and extremely rude.