If you're searching for a cleaning company that not only meets your needs but exceeds your…read moreexpectations, then you better hope that Marcell's Cleaning has any openings. As a meticulous homeowner with discerning standards, I've has the pleasure of experiencing their exceptional routine services firsthand and I am always thoroughly impressed. Zariah and Diamond are always accommodating to my schedule plus they have both cleaned multiple businesses that I work for too. What sets them apart is their professionalism and friendliness throughout the entire process.

WARNING: THIS IS A SCAM!!! DO NOT UNDER ANY CIRCUMSTANCES BOOK WITH THIS COMPANY!!! In "four hours"…read moreall they did was vacuum the carpets and wipe down the bathroom sink. Below is the email I sent to the company to express my dissatisfaction with their service. After I sent it, I actually found MORE things to be upset about. For example: PERSONAL trash that the "cleaner" left behind (not trash that was already here). I have also included Zuriah's response, which as you can see, is abysmal. MY EMAIL TO THE CLEANER: Hi Zuriah, I just returned home and was able to inspect the basement. When I first received the cleaning receipt and saw that I was charged for 4 hours of work, I was extremely surprised and skeptical but wanted to give you the benefit of the doubt. I typically do the cleaning myself, and it only takes me 45 minutes from start to finish. Given that I am very familiar with the space, I expect it to take strangers longer. However, I have previously hired another cleaner from Task Rabbit, and it took her one hour and fifteen minutes. When considering the 4-hours I was charged, my first thought was that you had misunderstood the task and actually cleaned my entire house, as that is typically the time it takes my regular cleaner to do the main floor, which includes 2 bedrooms, a bathroom, a full kitchen and living room. After receiving your before/after pictures and confirming that you had, in fact, only cleaned the basement, I then thought that maybe you did a deep clean, which could potentially explain the long time frame. However, after coming home and inspecting the basement, that is clearly not the case. Spaces I would expect to be cleaned in a deep clean, such as the oven, the windows, and the refrigerator, were clearly untouched. In addition, surfaces that should've been cleaned in the most basic job were still dirty, such as the tables next to the beds. All of this is to say that I will be disputing the charge with Task Rabbit and filing a formal complaint with your cleaning company. I do expect to receive a refund for the services for which I was charged that were clearly not performed. Natalie THE COMPANY'S RESPONSE: Our apologies Natalie, it is awful to hear that you are disappointed in your recent experience with our team. When booking with our cleaning team, we send multiple technicians when we can, to make sure quality work is performed and did inform you of that. It is very unfortunate you do not feel the job was quality work and worth the price. The reasoning behind the charge was that is took two of our cleaning technicians 2 hours, slightly over, to finish the task and completed what would be 4 hours of work with just one cleaning technician. We tried to get you a different pricing option by booking directly through us, as the apps do make pricing more complicated for our team. We do not want you to be dissatisfied. We prioritize your input and your time and would like to offer a cleaning for you at 50% off, booking directly with us at our much simpler rates, for the next time you need one! Once again our sincere apologies, have a good rest of your day.

Over the decades we've been homeowners, we've experienced our fair share of water issues/flooding…read moreand have used several restoration companies in the Denver Metro area. This was the first time we used True North and I will say that they were hands-down the best specifically for the actual restoration work. The quality of work they did was excellent. They covered everything with plastic and did exactly as I asked them to with regards to *removing* everything that had mold on it (removing rather than cover with Kilz). They place was left clean and fresh when they were done. However, their communication and follow-up is subpar and highly disappointing. I had to follow up 2 times to get the results for the mold test conducted after the clean up. I also had to follow up for them to pick up their air scrubber a week after the job was done. They do great restoration work, but you have to be active and stay on them with follow-ups until all their equipment is picked up from your house and you have the test results you ordered.

I recently finished a remodel of a basement and I wanted to have my carpet cleaned to get rid of…read morethe construction dust. I saw a groupon for Spectrum and purchased it. When I made my appointment, I found out they also cleaned area rugs at a very reasonable cost. The technician--Christian-- arrived early (but Spectrum called and left a message telling me he was running early and asked if this would fit my schedule) and very pleasant. He looked at what I need done and got to work on my basement carpet. He then came up and cleaned my living room area rug (I have a cattle dog that sheds enough hair to make a 2nd dog each month)--WOW, what a difference--it looked new! He was quick and efficient. Additionally, Coventry uses a pre-spot solution that has a wonderful citrus smell. I highly recommend them.

We hired Omni-Pro Cleaning Company to sanitize our office during the Coronavirus pandemic. The…read morecompany had the hard-to-find electrostatic cleaning equipment we needed for disinfecting hard-to-reach surfaces in our office. The disinfectant Omni-Pro used with its fogging machine is powerful but safe (literature says it is food safe), which was also a plus. The owner of the company, Alex Klein, was quick to respond to our request and resolute in getting the work done, despite the long hours needed. His pricing was competitive. We felt lucky to find Omni-Pro Cleaning Company and highly recommend them to others needing similar cleaning and sanitizing services.

Dwayne and his team are awesome. I highly recommend you hire them. I scheduled Allen's Pro Window…read moreservice to clean my windows. Their prices were the lowest around so I was a little suspicious. I was so impressed by their professionalism and thorough job of cleaning my windows, screens and tracks. They were in constant communication leading up to the job and the team was friendly and hard working. They are expanding services to include landscaping and we plan to hire them to do more work at our home.

After more than a decade as a customer the decline in customer service a good business ethicsis…read moreremarkable with Denver Concierge. The quality of service became less and less but the excuses more and more. After enduring many weeks of housekeepers on the phone the entire time they were working, one week where the worker was so emotionally distraught she couldn't perform her tasks we complained. The owner and manager were not invested or "actively" involved in the day to day operations of the customer service, or the training of their staff. They expected me to prove my experience-and only then acknowledged the issues. Thank goodness for today's video, but how sad I had to keep video to "prove" to Denver Concierge what was happening when the unsupervised personnel were in my home???? Ownership and management excused bad service by blaming me, or asserting that I was not reasonable-without regard to the fact that it had worked for more than 10 years with a LOT more work during the earlier years because I had kids and many more pets. The excuses by management were many, and didn't offer a solution. I came to dread the day each week that I'd pay a hefty fee for Denver Concierge substandard housekeeping service-and feeling like I needed to do part of the work so I could relax after the team came to "clean" my home. Things like decor that was moved to dust and not placed back where it was intended to be (meaning I had to redecorate after each clean-putting picture frames, vases, nick backs, candles, etc...back where they belonged) damaged furniture from careless sliding of lamps and vases rather than carefully picking the item up and setting it back down-or running the vaccuum head into the base of furniture, to rugs that were moved for cleaning and not replaced "square" against the anchoring furniture, damaged granite and most of all-my house was left unsecured and unlocked three times in four months with video evidence. The owner excused it as "too complicated" for the team to lock the doors or close the garage Once we terminated our relationship the snarky response from the owner that essentially stated we were too hard to please left me certain that the change and this review were necessary and called for. Arrogance has no place in business. I auditioned numerous services after I determined that there was a lack of desire to meet my expectations and need. I found that Denver Concierge is not only expensive but also that numerous other providers have a much more flexible attitude, and the willingness to contour their business model to my needs. My advice-look around and try out services and teams to discover what brings you joy at the end of the day your house is cleaned!

Here's the breakdown: Amazing cleaning crews (5 stars). Horribly rude customer service from the…read moreoffice staff (1 star). I've used Denver Concierge at various residences for the last 5 years. Two things have been true the entire time: their crews do the most thorough cleaning job I've ever seen and their office staff does the customer service equivalent of spitting on you. I've even cancelled them a couple of times after some particularly egregious incidents of flat out rudeness, but I've come back both times because, frankly, I've tried many other services and Denver Concierge's cleaning crews are simply the best (and apparently my standards are high). Unfortunately, Denver Concierge is also expensive if you have a small place (currently $130 minimum per visit - even if your place is only 700 sq ft and they'll be done in 20 minutes). If they would just train their office staff in how to treat customers, they might be the perfect cleaning service.

We just purchased 2nd home in Cherry Creek (new to Colorado) and received referral for Carmen @…read moreFive Star Cleaning! She was so responsive and wonderful to work with! Our first cleaning was today and the team did an amazing job! They are DEFINITELY FIVE STAR(s) if you need reliable, professional, affordable, and exceptional service! I highly recommend Five Star Cleaning Solutions.

I hired Five Star Cleaning Solutions for an initial home cleaning with the intention of setting up…read morerecurring service, but the lack of punctuality, poor communication, and refusal to take accountability made for an unprofessional experience. Punctuality & Communication: The crew arrived significantly late without any prior notification from management. Because I work from home, I communicated directly with the English-speaking team lead prior to leaving for a one-hour lunch, specifically requesting that my home office be cleaned during that window so it would be available for a scheduled 2:00 PM business call. The lead confirmed this was fine. Upon returning an hour later, the room had just been started. When I requested that they hold off on vacuuming that specific room while my call took place, the crew evidently paused other work and waited over thirty minutes before notifying the owner. Billing Disputes: Following this, the owner, Carmen, contacted me demanding an additional $100 over the agreed quote, attributing the extended time to client delay rather than her team's mismanaged schedule. When I explained that the delay stemmed from the team not completing the agreed-upon room during my absence, as well as an apparent language barrier among the crew, Carmen acknowledged the communication issue. However, she still insisted that I absorb the cost of their downtime, offering only to reduce the extra charge to $50. Cleaning Quality: The standard of work did not justify the initial quote, let alone additional charges. The master bathroom countertops were completely missed initially and had to be pointed out to be redone. Furthermore, immediately after the crew departed, I ran a dry pad across the hardwood floors and collected significant residual dust and debris, requiring two hours of my own time to re-clean the floors properly. Rather than standing behind the service and addressing internal coordination issues, the company attempted to bill for lost time resulting from their own team's delays and missed areas. Due to the lack of operational accountability and inconsistent quality, I cannot recommend this service.

I have used this company for several years and am extremely pleased with their window cleaning. I…read morehave 40+ windows and they come and before I know it they are done. They are very professional and neat. I am so pleased with their window cleaning I am now going to have them do a deep cleaning of my home. And Barb who answers the phone is always helpful and friendly. I have referred this company to several people and one moved but the others still use them. Great local company.

Tried to schedule a move out cleaning and when they arrived it was double the estimate on the…read morephone. I rearranged my whole schedule to be there and then had to decline their services because it was over $650 for a move out cleaning for a 2 bedroom 850 square foot apartment. Are you kidding me? What a waste of everyone's time! I went with someone else for $350 bucks and they were amazing. Don't recommend this service. Never had a cleaning company do this to me, so unprofessional.

Muck Suck is amazing! I'm so glad we found them. Our carpets, rugs, and couch were really needing…read moreto be cleaned. Lots of visible stains from our small children especially on our couch. Toby and his team came in and cleaned everything, and it honesty looks brand new now! Our carpet is 5 years old and has never been cleaned. It looks new like the day it was installed. I was blown away! I'll be using Muck Suck every year from now on. I love their technique of using minimal soap but powerful hot water to do the cleaning. Our house feels genuinely clean and fresh. Thank you Toby!!

if I could give zero stars I would. Do not reach out to this company if you need reliability,…read moreassurance and confidence someone will show up. If you need help with a stain on your carpet, dealing with this company is like a black hole.