We had had an amazing experience in the past with Complex Care for my youngest child before she…read morepassed. When we went in for my son we tried a new doctor. She told us she could handle my son's conditions even though they were complex. We were also supposed to be part of a pilot program. We were able to get help one time when he was ill, but other than that we were ghosted. When I asked for more support the provider was concerned because he was "complex". She claimed not to understand his conditions. What happened was she was giving incorrect information to his providers and probably confusing him with another patient. I asked to be transferred to another doctor in the department since my son was enjoying working with them. My son was discriminated against and not offered that option. His voice was not heard in his own health care needs. The provider was rude and told us he was "too complex" for complex care. She was quick to push us out of the system into another system against my son's wishes. I once again asked to see another doctor as all my "complex child" needs is a handicapped parking pass, someone for me to troubleshoot with, and to email doctors and a check in every six months. Which at the end of the day isn't asking a lot of this doctors and nurses in complex care. I am concerned we were pushed out due to the fact that we are a neurodiverse family and the provider didn't seem to be able to understand how to relate to us. My son is crushed. He is not really interested in the new provider and his trust in Gillette looking out for him is shattered. I attempted to reach out and explain again for him, but received a certified letter that bordered on being openly hostile to our family and disrespectful to people of diverse disability and ethnic backgrounds. I did not show him the letter. I don't know how to explain to him that he has been abandoned and that the only thing complex care knew how to do was bill our insurance. I wish the provider would have been honest from the beginning about not being able to handle my son's needs. It's OK to say "I don't know". She did attempt to get him palliative care services and we do appreciate that. We also will miss the nurse we had there as well. I do wish that Gillette would be more transparent with what they can do so people like my child don't get burned.

Do not go here to clinic appointments. They'll charge you a hospital facility fee of $500-$600 and…read moreinsurance won't cover it!

I found Twin Cities IV after doing thorough research online. My mom has cancer and her chiropractor…read morerecommended intravenous high dose vitamin C (IHDVC) . I sent them a message and they responded to me right away - literally within 5/10 minutes via text. I submitted the recommended paper work and even had a quick phone consult with the nursing staff. With that said, operationally they are on top of it and do a great job of communicating and filtering questions appropriately. What I especially appreciate about Twin Cities IV is their ability to accommodate to their clients. I was connected with Nurse Stephanie, and she was able to schedule my mom's IV treatment for the same day as sign up AND they travel to their clients homes, so she was able to come to my mom's home and administer the IV treatment - which was fantastic. Several other companies I checked in with were booked out about a week and prices were much higher. I liked the fact that my mom could get treatment in her home on her schedule with the same nurse each time. Nurse Stephanie provided my mom with her contact information and was great at communicating. She did her best at getting us in for treatments on short notice and was very accommodating to my mom when providing treatment. From quality, to price, ease of access and communication I rate Twin Cities IV a 10/10 and would recommend to anyone looking for added health and wellness benefits via IV all from the comfort of their home!

From start to finish, I had an excellent experience with Twin Cities IV…read more I submitted an appointment request online, and the dispatcher texted me within minutes to let me know that she was contacting one of their nurses, and then let me know that the nurse would be able to do the appointment at the requested time - just under three hours from when I scheduled. Impressive! My nurse, Tressa, was incredible. She let me know she was going to be a little late because of another appointment, and proactively offered a free Add In as compensation. When she arrived, she was fast and so sweet and helpful. She explained what was in the bag, and added another anti-nausea med. She was also great about explaining how long things might take to kick in. Pricing was great, especially when compared to other options or an ER wait. I took a nap after the appointment and felt so much better when I woke up. 5 star experience, easily!