Security here is unhinged and dangerous…read more
I was here for the first time with my family this weekend, and because of my father in laws recent neck surgery that makes walking long distances extremely uncomfortable, he, myself and my young child were let out near the front of the entrance. A young man in a security uniform comes up as we were getting out and lets my husband (the driver) know that there is no unloading and to keep moving, so those of us that had already gotten out of the car get out of the way so my husband and the other members of our party can keep moving as directed.
As I'm crossing the road, an irate woman in a security uniform charges toward me and my young child, backing us into oncoming traffic demanding to know if I had just gotten out of "that car". I said yes we had, we didn't realize we couldn't unload there, but that the other young man had already talked to my husband about it and they were moving along. She then started screaming at me and sticking her finger in my face and said "WELL I'M TALKING TO YOU, BECAUSE YOU'RE THE ONE WITH THE CHILD!!"
She pointed to the sign that showed we couldn't park there and had a fit about making sure I read them.
Ma'am, I'm not sure if you've ever been in the middle seat of a third row in an SUV, but reading signs isn't an option from there. lol
I understand that we made a mistake, but I'm not sure what you want me to do at this point when my car has driven away, I've already been dropped off and I've already been made aware of our wrong doings, but if your actual goal is to maintain the safety of your patrons, then I don't think the way you handled it aligns with that and I'm thankful to the cars that stopped while you were "trying to protect us" by backing me into the road, but I digress.
I'll be honest in saying that I didn't know if this woman was going to make physical contact with me, and if I was going to have to protect myself and my child from her, and I was already putting my body between her and my 5 year old.
Meanwhile, my husband drove further down the lot to where there were no more signs, and let out the rest of our party and my other child. Apparently even there he wasn't able to unload, and upon seeing this, the eccentric woman walkied to another security person"We have 3 adults and 2 children that have just unloaded and they are not listening and I have told them 3 times" (which is a lie, she told us once and we listened, but then she ambushed me right after and I guess told me again, but like I said, how am I to remedy it at that point? I've already been dropped off!)
The final security person, I'm assuming the one in charge, arrives on his 4 wheeler, and lectures my party for awhile on "listening to security, and that we will get kicked out if we don't". He came on strong, but after we apologized and let him know it was our first time and that we didn't realize we had made a mistake, he softened and seemed to maybe understand that we weren't trying to be disrespectful rule breakers, but that it was an honest mistake.
This encounter kind of ruined my day, as I'm not used to being in situations like the one I was with the lady. That, I can get over. My concern is, as I've pondered over if I want to leave a review or not, I've read other reviews across Google, Yelp, and Facebook, and have come across many other instances in the past 4 months that sound just like ours. In one of the reviews, the owner responded and said that while the signs are there for a reason and that they will stick by that part, the aggressive nature of the security will be addressed. Since that response, there have been three more instances that I have been able to find, and that's not even including the ones that probably didn't even leave a review, which tells me these concerns aren't actually being taken to heart, or that they aren't even being addressed.
My suggestion is to create an area where elderly, disabled, or those using ride share (like one of the reviewers), are able to be dropped off. The drive area is plenty big enough to adjust to make it more accessible.
Perhaps having someone with a level head that can manage traffic could also help with what seems to be a recurring issue. Might help keep the blood pressure down on those security guards too if they aren't having to constantly go into fight mode.
