Brought in an iPhone 11 with charging issues and these folk had a look at the cable port, cleaned…read moreit, and got it going at no cost to me. Also had a problem with one of my texting threads that I could no longer respond to and again, they similarly rectified that issue on the spot at, again, no cost to me. Very kind & much appreciated. Thank you.

DO NOT BRING A MAC COMPUTER HERE. If I could have put zero stars I would have. The hell I went…read morethrough is long (read if you wish), but I never leave reviews so know my frustration is very justified, and I just really don't want anyone else experiencing this terrible customer service. The short of the problem is there is a huge disconnect between the front staff and technicians, so not only do your requests not always get to the technicians, but there is very little information given back to you on what was done with your laptop. Hopefully most mac users know to use a mac certified shop, but if not please learn it here (my boyfriend picked the shop else I would have never brought it here in the first place). Now to explain the specific rollercoaster I had. I have a 2015 mac and went in to get a diagnostic on the battery, and IF a replacement battery will fix the problem then I wanted to put a larger hard drive in. I showed up and all the above was done, but no communication was given to me because the front staff never knows anything so I just assumed this meant the battery would be fixed. Then i proceeded to bring my laptop back THREE times over the spring because the battery was actually worse, which was incredibly time consuming for me to do since I live 1.5 hr away. One of these times was completely wasted because apparently they didn't even look at the battery but only the other minor request I had. Finally I took it for a second opinion and they said they had put in a hard drive with an adaptor that pulls from the battery which is why it was always dying, I then emailed them multiple times with my solution and plan to buy the correct hard drive online, and then bring it to them to exchange so they could take back the original unit. After many emails and only one useless response I decided to do it myself and just return the hard drive to them, but despite my warning of what I was going to do they of course wouldn't accept the return because I had removed it instead of them. So I have now almost spent enough to have just purchased a new laptop.