Receptionists were very rude and unhelpful when I rang on three separate occasions. When I rang to complain about how I was treated the receptionist acted like a child refusing to answer me, put me on speaker and I could hear her footsteps, refused to give me her name, told me to "write it all down" and hung up on me mid sentence!
Initially was refused when I was heavily pregnant just because my combined care was with a different medical
Centre. I explained that the appointment wasn't for the baby but was for me as I was ill - too ill to make it to my usual doctor who was in Dublin City centre. I was again refused because I wasn't doing combined care with them and when I asked if I could switch to them -suddenly was told they were full.
I rang back after my son was born and was told that once he had the 6 week check up I could then book in for an appointment. When I tried to book receptionist was so rude to me about me not being registered. I had to ask her to explain the process of how to register she exasperatedly told me to write an email as if I should have known this already. I was not told any of this info on how to register previously. I was made to feel like an outsider trying to get into some exclusive club rather than a mother trying to get a GP for her son. read more