Buyer beware!!!! This store is the worst. Deserves 0 stars. I hate to bag on businesses unnecessarily but this is a must. I have been vaping for 8 years. I have spent thousands on equipment and juice. I discovered this store a few months back. Went in for a mechanical mod and some Cleito atomizers. They had the mod but not the charger. They did not have the atomizers. Bummer but oh well, it happens.
I went back today. As I walked in, an angry customer was leaving and said, "Jojo Vapes just lost a customer" not good.
I ended up spending over $150 on a new box mod, tank, atomizers, batteries, battery charger, and juice. Went to the car opened the (unsealed) box and saw they had sold me the floor unit with a nice big scratch across the screen. I went right back in, waited for 15 minutes because employee could not do returns or exchanges and asked for a new unit.
Manager had to call owner to find out if it was o.k. to swap the damaged floor unit that they sold me not 20 minutes before (note-15 minutes of that was in the store waiting) for a new unopened and undamaged one. Owner agreed.
I requested the black on black box in the case. The box was empty . They said they must have sold it or another in the wrong box. Unorganized? Check. So I got the only sealed one they had in stock. 10 minutes later exchange was concluded.
I went back to work .
Later in the day, I decided I would rather swap for a different unit. I had yet to open the unit I bought.
I returned to the store after work. Roughly 4 hours after purchase. There was a different woman working than the one at lunch. She just stared at me, giving me the stink eye the whole way in. The guy that helped me earlier didn't bother to look up or acknowledge me in any way.
I came in with my receipt and the "unopened" box. I told them I would like to return the unit and buy a different one.
The employee had to call owner again to see if they could return it. He said flat out, No! I told the lady employee that I checked the website to make sure they accepted returns. She smirks at me and proudly says, "That is not our website. This store is a totally different owner". I asked for an explanation and was told "...if it is not broken, you own it". I told her they lost a customer and that I would be leaving a bad review and she said "That's just fine".
I very seldom return anything but I never open packaging before I am sure I want to keep it because every store I can possibly think of accepts returns for "unopened items". Not this one. So here is my quick run down.
Store
-Slim supply of mods.
-I was there for an hour. If there are any "no returns" signs, I never saw one.
-The receipt says nothing at all about returns.
-The other Jojo Vapes stores (with different owners) accept returns on unopened merchandise for 30 days.
-At no time did any employee inform me, as I bought $150 worth of stuff, that they do not accept returns.
-Most available mods were last gen. They do not carry most of the next gen top models. If you want Smok brand they have tons although employee did not recommend a single one.
-All juice is proprietary but I will let that equal their one star because the juice I bought is pretty good.
Employees
-Young man at lunch was polite but lacked knowledge.
-I asked what he thought of a mod they had at least 12 of and he said, "it's o.k." Asked about next mod, "there are better" ,um o.k.
-Young man uses a micro mesh coil in his tank yet he had no information at all about mesh coils.
-Service is exceptionally slow.
-Lack of knowledge is appalling.
-Lady working at night was condescending and rude. She laughed at me as I furiously left.
Owner
This person has a tight grip on their employees. No one in the store can make any decisions without calling them. It is poor management and makes the employees look bad. Maybe they are so wealthy they can afford to offend customers and take beatings on their reviews. They clearly do not trust that their employees know their jobs. Owner does not stand behind the products that they sell. He would rather someone buy once and leave disappointed than to pick up a permanent customer.
I apologize for being lengthy but I have not been this upset at a business in a long, long time.
I went to the local competition and spent a lot more money. They were friendly (not condescending), they had tons of information on the products that I was interested in, they have a much better selection of mods, tanks, and coils, and large variety of juices, they actually told me that their favorite thing is helping out customers and making sure they are happy with their purchases. They also took the time to inform me that if I opened the box, I could not return it. Thanks Epic Vapes.
Please note- This is JOJO Vapes in Sidney. I have had great experiences in Centerville, and Vandalia which are unaffiliated with this disappointing store.
I would steer clear. There are so many options these days. People do not read more
