We booked Sangeeta to do a mobile service as we were visiting an air bnb in the Kitchener/Waterloo…read morearea. She was punctual and friendly. Communication during the booking process was very good. I found my massage to be quite relaxing and we also got pedicures which were ok - although for a $50 pedicure I was hoping for a bit more of a massage on my feet. The worst part of the service was that her linens for the massage table were stained and that was quite off-putting) I just quietly to grabbed a spare pillowcase to at least cover the face cradle, even though everything smelled clean enough... Also, Sangeeta requested payment by e-transfer which we did promptly after our treatment, however even though she wasn't finished clearing out her supplies, she stood over us while we did the transaction and insisted to see the confirmation before she went back to packing up. We felt that was unprofessional and while we understand that she should ensure the payment went through-she could have been a little more discreet by continuing to pack up and returning to check the confirmation before she left. Having a spa treatment is a luxury and then to have someone hover for payment was a bit insulting. However, In general the experience was ok because it added a nice element to our stay.

Gina's is the most outstanding spa! Julia and Ingrid are…read moretalented professionals (in addition to the entire team at Gina's); they offer tailored facial therapies (after assessing the skin) that enhances one's features and natural beauty. Highly recommend.

I have heard many great things about Ginas and they were very true! I desperately needed a haircut…read moreand I called last minute and they took me right in! The girls were all do pleasant and seemed like they really love what they are doing!! I got a trim and a hair tattoo that was done really well. We had also talked about doing some colour or extensions and I'm very excited to get them done! Last thing is the price, the prices for everything are amazing!! I would recommend Ginas 100% :):)

I came here for a Brazilian and full leg wax. I feel the waxing was done very well, no burns, and…read morethe hair has yet to grow back and I have been quite smooth if I can say so myself. I loved the atmosphere of a boutique spa, it smelled nice, and the environment was very welcoming. They have lots of products to look and buy as well as a small clothing boutique of selected pieces. I look forward to coming back for a mani pedi especially with my babe as they offer for kids as well!

My facial was great, they tried to talk me into a monthly facial, Honestly, those that sounds…read moregreat, i have Nails and hair to do and that's more of a need for me personally, It was suggested that i purchase a cleansing product *I didn't ask the price, and nobody told me, so all together with tip was just over $ 300.00 I doubt I'll be returning

This spa is fantastic! I have been going here for years. The lady who owns it Michele is so kind…read moreand caring to all her customers. I love all the products and services and the building Downtown is so cute. They always have it beautifully decorated which makes it so warm and welcoming. I recently visited during COVID and they took great care of me with all precautions and safety guidelines in place. I cannot recommend this outstanding service enough, trust me, you will not be disappointed. Thanks Michele and team, Karen.

My kids purchased me a spa sampler for Mothers Day from this spa. At the time of purchase it cost…read morethem 150.00 plus tax. I went to recieve the services provided on the gift card and upgraded the massage to 1 hr for which I was under the impression would cost me an extra 20 dollars. After my services were complete I was told I owed them 70 dollars! Imagine my surprise when they told me the price of the package had increased and that I (yes me, the customer!) was responsible for paying the difference. I beleive they should have honored the services that were included on the card WHEN it was purchased. This truly is a customer service default. My children were so upset as they have been here in the past and enjoyed it very much however this latest experience has changed all of our views on it.My youngest daughter is getting married next year and was going to use this spa for her services but now she will go elsewhere. If your looking to be a satisfied customer, dont go here! I had planned a relaxing day and instead I left upset.

What a gem this place is! Angela did my Brazilian wax and she's awesome! She was very sweet,…read moreprofessional, efficient and knowledgeable. She also does facials, laser and many other skin treatments. Wednesday is 1/2 off waxing. The place is spotless and there's plenty of free parking. I'll definitely be back :-)

I love this place I've been going to her now for 5 years now my husband also goes there to and…read morenever had any problems with her or her work I get bio gel nails and my husband also get a manicure plus a pedicure.im always going back there as it's so close to my house I will never go anywhere else but to gorgeous nails salon to get anything done

WORST NAIL SALON OF MY LIFE... owner saw my nail was falling off and asked her nicely to just add a…read moredrop of glue to it as I was on my way to work... she refused and refused now ladies this only takes not even half a second to add a DROP OF GLUE.... will never be coming back and also making sure my friends and family DONT COME HERE EVER terrible people

The only reason we visited this spa was because we were given a gift card to it. From booking to…read moretreatment, everything was just lacking. We had an extremely difficult time booking an appointment. It took about a month of calling before we finally got someone on the phone. We booked the "Couples Prestige Pedicure" which is advertised as taking 70 minutes. My fiancé's pedicure was 45 minutes and mine was just under an hour. Overall, my pedicure was very minimal--very little callous/dry skin removal. She applied exfoliating scrub, but just quickly and gently pushed it around before washing it off so it was pointless. An hour after my pedicure, I checked my heels and they were still dry/cracked. My fiancé's pedicurist did a better job--she is the only reason I'm giving 2 stars instead of 1. After tax, the total for the two pedicures was $215. They did not allow us to use our gift card to tip, even though we had just the right amount left on it, which seems ridiculous. The store shouldn't require you to supplement with your own cash when you've received a gift! Even if you can afford a $100+ pedicure, I don't know why you would choose to get it done here. Your run-of-the-mill strip mall nail salon will do a much better job with better results for 1/3 of the price.

This spa has been voted 'best spa' in Waterloo and area - and hands down - they truly deserve it…read more Although their services are quite pricy, it's well worth it, as immediately after you walk in, you feel completely relaxed and taken away to some beautiful, blissful place. After being greeted, I changed my shoes for a pair of sandals and changed into a bathrobe. Then, I soaked my feet in lavender scented warm water with rose petals, while sitting on comfy pillowed seats. They checked to make sure the temperature was right. Alas, after a few minutes, my massage therapist greeted me and guided me to a private, candle lit room for my massage. My goodness, the massage was heaven! I've been there twice, and every since, I've become highly opinionated about how my massages should feel like. It's truly hard to find good masseuses, and The Waters hires the best. Upon leaving, I also completed an anonymous survey. They take their customers' feedback very seriously. During my second visit, I noticed they implemented my suggestion. I haven't found a spa as great as this one - truly, you are getting what you pay for. I've been to cheaper spas, and it's not the same experience. Too bad it's so far away from me :(

The worst customer service i have ever experienced was at this location Receptionist (Hailey)…read more was not trained correctly on how to provide good customer service to good paying customers like me and my wife that go there 3 times a week we always go for massages,chiropractor and reflexology services it is very disappointing that such a big company has the worst customer service skills possible i think have received better customer service from mc donalds then this massage addict location thats ok though my money will go to another business who knows how to treat they're customers respectfully PLEASE AVOID THIS LOCATION AT ALL COST

The booking system and availability is pretty great, this makes it extremely efficient and easy to…read morebook here. However the massages received are okay, the hot stone massage is not worth it at all. Everyone is very nice there!