I chose to celebrate my son's 1st birthday at the branch in Molave, corner Meralco, because of the accessibility and I thought the venue was okay. July 14, was my son's birthday, we came at the store early and we noticed that the venue was not yet set and no body has turned the AC on, so immediately called the attention of the crew and asked to turn the AC on, so they did, 30 minutes had past and my guests were coming and the venue was still darn hot! I again called the crew to do something about it and they only responded, we'll have it checked. So, I let it pass and just enjoyed the party. 30 minutes before the party ended, the host approached me and asked if I wanted Jollibee (the mascot) to extend so he could hop in the tables to take pictures. I said, I don't think there's a need for that since I had booked Yum to come out. The host was surprised when I said that, so, I already got mad and walked out the venue and looked for the Supervisor. I waited 15 minutes for the manager to come out, only to tell me that they failed to book Yum for the party!! I was so mad that time. I booked 1 month prior to the event, thinking everything was already taken cared off. I had high expectations and it dropped 0 that time! I was so disappointed with the venue, with the manager and how he handled this issue.
Thanks to the host.. Nathan, who had remained composed despite my ranting and still made the event fun.
I hope that they have learned their lesson with this and do something about the venue. read more
